 | Signing up for Account Management
What information do I need to sign up to use the account management features? |
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During the sign up process, you will be asked for your contact information, company address and a Xerox account number. To access the bills and payments or pricing and purchase order tools, you need to provide a customer number and either invoice number or serial number. For Meter Reads, you will need the serial number of one your metered equipment items.
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| How soon can I access my account? |
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Immediately after you sign up.
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| What if I have more than one customer or serial number? |
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You only need to enter one of these numbers when you first register. Once you are in the different tools, you will see other associated customer or serial numbers. If necessary, you can specify other accounts that you need access to from within each tool.
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| Can multiple people access the same account? |
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Most applications allow multiple users to view the same Xerox accounts. There are two exceptions. For meter reads, only one person can report readings for a single serial number. For renewing purchase orders online, only one person can renew purchase orders for a single serial number.
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| How do I find my customer number? |
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to help you locate the numbers you need.
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| Bills & Payment Tools
Can I view my closed invoices? |
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Only open invoices are available through "View or print open invoices" To obtain a copy of a closed invoice, use Contact Xerox about an invoice or payment to submit your request.
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| How do I dispute an invoice? |
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Use Contact Xerox about an invoice or payment to submit your request directly to Xerox.
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| Bills & Invoices - Electronic Bill Payment & Presentment
If I register for online billing, will I still receive a hard copy in the mail? How will you notify me when a new bill is due? |
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You will not receive hard copy and electronic formats. You will receive an email notification when your first invoice is presented on BillingZone. You may choose to receive e-mail notifications each time a new e-bill is presented or only for the first presentment.
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| Is online billing available without online payment? |
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Currently Xerox does not offer online billing without online payment. The EBPP service is handled through BillingZone. To use it, you must agree to electronic presentment AND payment of invoices.
Through our account management services, you can view and print your account balance and open invoices.
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| Supplies
Can I order Supplies online? |
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Supplies can be ordered here.
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| Can I order Supplies online at my contract pricing? |
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You can order using contract pricing by registering for a My Supplies account. Learn more about My Supplies.
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| How do I contact Xerox with questions about Supplies? |
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Contact information for the Xerox Supplies organization is available here.
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| What is the policy on returns and exchanges? |
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Supplies ordered online can be returned or exchanged up to 60 days after the invoice date. After 60 days, supplies may be returned only if Xerox identifies a defect in product materials or workmanship. For returns, we will refund the price paid plus sales tax charged. Shipping and handling charges will not be refunded. To return or exchange a product, call Xerox at 1-888-339-7887 and request a Return Authorization Number. We cannot accept any returned supply products without a Return Authorization Number. All returned supply products must be in complete, unopened cartons and in good, saleable condition.
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| Where do I find information about buying or using paper, tabs, or carbonless products? |
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Visit our Paper Resource Centre for hints and tips, templates and more.
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