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Dillard's, Inc., operates 337 stores in 29 states and generates sales of more than $8.7 billion. The company's leaders, keenly aware of big inefficiencies in day-to-day business operations, had embarked on a course of action to use new technologies to transform business processes. In one example, more than 20 different forms were required and stored whenever a Dillard's associate was hired. That's a lot of paper in a company that hires over 10,000 sales associates in a year. In addition, the way stores produced and distributed all-important merchandising signage, training materials, and invoices was also inadequate.
Managers knew that getting an in-depth and accurate picture of their business processes-and what they were costing-was critical to transforming the enterprise. So, Xerox conducted an Office Document Assessment. This provided factual data for informed executive decision making; a thorough plan and blueprint for change; and a detailed cost and saving projection.
Dillard's then replaced outdated copiers, stand-alone printers, and fax machines with over four hundred Xerox Document Centre multifunction networked systems throughout the enterprise. Now, store managers go online to Dillard's Web-based digital repository to instantly access up-to-date hiring forms and thousands of signs, as they are needed. Other improvements include invoices scanned directly into accounts payable systems, and Web-based training materials.
Read the complete case study.
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