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Ordering Xerox Parts
Frequently Asked Questions
Handling Charges
Hours of Operation
Parts Discount Contracts
Parts Ordering Information
Terms & Conditions

Additional Resources
Product Literature Manuals (except Memorywriters)
Service documentation available through Xerox Document Software Services (XDSS)
General Support Questions

Original Equipment Xerox Parts

The Logistics Customer Support Center (LCSC) sells spare parts to external customers for the full line of Xerox products*. Parts are sent directly from Xerox's three warehouses to the customer. Orders for items in stock arrive in 5-7 business days. Next day air is also available for an additional fee.

* Excluding machines which have been identified as "end-of-life"

Contact information for Xerox Parts
Download the Parts Telephone System Scheme, a PDF document that will help you navigate the telephone systems prompts.

United States Only
Order by telephone+1 800-828-5881
Monday through Friday
See Hours of Operation for agent availability.
Canada Only
Order by telephone+1 800-668-5326
This number only available within Canada
Monday through Friday
See Hours of Operation for agent availability.
United States
Order by fax+1 800-847-5666
Available 24 hours a day
See Parts Ordering Information for fax forms.