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The Power of Technical Expertise @ Xerox
Xerox Canada's Solutions Services
Services Offered
Information Technology Expertise
Customer Education
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Helping People Find Better Ways to do Great Work

"I believe our ace-in-the-hole in the services space is our technology - combined with our deep understanding of how work gets done in the real world. Some services companies are technology adverse. Others are technology driven. We may be unique in approaching the market from a human perspective enabled by technology. Helping people find better ways to do great work is in our bones. Making complex work simple is part of our heritage."

Anne M. Mulcahy
Chairman and CEO, Xerox Corporation



Today's solutions are much more than hardware. Our intellectual capital is the industry knowledge of key document applications, connectivity, hardware, software and training.

Customers can look to Xerox Canada for expertise that comes from hands-on success in providing solutions through all phases of solution delivery: requirements analysis, project management, implementation planning & management, applications design, development & implementation and customer education.

Xerox provides the expertise to help customers transitioning from analog to digital, black & white to colour, standalone to network connected, offset to digital.

Our Systems Analysts understand the challenges their customers face and can help them achieve unprecedented levels of new productivity and business advantage. They focus on helping customers maximize the return on their technology investment.

Xerox also recognizes that it isn't enough to provide the most robust solutions in the industry: our dedicated technical & training professionals are committed to ensuring that our customers know how to take full advantage of their Xerox solutions.

Whatever our customers may need, they can count on us for the knowledge and experience only Xerox offers. No one knows more or cares more about ensuring total customer satisfaction.

Xerox Canada's Solutions Services
Xerox Canada believes its customers expect the highest level of technical expertise and consulting support in order to maximize productivity and deliver business advantages. We are committed to delivering value through our people, products and services.

Services Offered
The Xerox Canada Solutions Services organization consists of Field Systems Analysts and Customer Training Professionals from coast to coast.

Consulting and Implementation Services

Education and Training Services
  • Additional end-user / system administrator training
  • System backup and recovery instruction
  • Custom education
Project Management
  • Project lifecycle management
  • Implementation Planning and Management
  • Resource coordination and communication
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Information Technology Expertise
The Solutions Services organization has a combined IT industry tenure of over 1,000 years and accredited with industry recognized certifications. Xerox Canada invests annually in training to maintain the skills of our people in the latest industry technologies within Xerox. Our experts offer document management and output technology related skills in:
  • Novell Netware, Microsoft Windows, UNIX, IBM mainframe and AS/400 environments
  • Colour theory, workflow, applications, and technology (graphic arts)
  • Page description languages (PostScript, HP-PCL, AFP/IPDS, XES, LCDS/metacode, PDF)
  • Network technology and connectivity
  • Variable data/information output solutions
  • Database publishing/composition solutions

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Customer Education
At Xerox, we provide our customers the keys to unlocking the full power of their investment. Xerox Customer Education provides dedicated professionals committed to teaching the knowledge our customers require so they can obtain the very most out of their Xerox solution.

Training programs are available on Xerox solutions including:
  • Digital Multifunction Networked Products
  • Office and Production Colour products
  • Production Publishing and Printing Solutions
  • Software Solutions
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