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Frequently Asked Questions
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1. Where can I find support?
Depending on the contract…., there may be 5 ways of getting support.
- The intuitive front panel display of your machine provides immediate answers to many common issues
- The User documentation provided with the machines also provides answers to technical problems
- Online Support is a knowledge base where you can access service-related help via the Web without ever having to pick up the phone. It is like having your own personal Xerox support centre, available 24hrs a day every day. The Online Support Assistant also provides a fast and easy way to escalate questions to a product support specialist by Email via a simple web form.
- Ring the Welcome & Support Centre.
- The Welcome & Support Centre will determine if an onsite Technical Engineer visit is required and discuss any applicable costs.
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2. How do I obtain a manual/user guide for my machine?
Electronic versions of manuals and user guides are available for most of our products and can be obtained by selecting "Documentation" from the Online Support Assistant.
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3. How can I learn more about my Xerox Products?
In the Online Support Assistant, there are several methods of increasing your knowledge of your product. You can browse the "How To" topics, and you can view the online documentation where available.
To learn more about your product, you can view product information at: www.xerox.co.uk/custeducation/
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4. Is Online Support available?
When you need help with your Xerox products, the Online Support Assistant is the answer. It's like having your own personal Xerox support Centre, available 24 hours a day every day, a place where you can access service-related help via the Web without ever having to pick up the phone.
When you select a problem, the corresponding solution is clearly illustrated and explained.
Online Support is just a click away - Getting the online help you need has never been easier!
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