Information about metered supplies

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The Xerox Metered (Cost per Copy) Supplies Program & Supply Replenishment

WHICH SUPPLIES ARE INCLUDED?

Monochrome Equipment: Black toner, copy cartridges and fusers

Color Equipment: Color toner(s)

HOW ARE THESE SUPPLIES OBTAINED?

Monochrome Equipment: Supplies are ordered automatically by the Xerox Automatic Replenishment System.

Color Equipment: Supplies are ordered by the customer by contacting the Metered Supplies Customer Support Center. Some of the newer color equipment models can be automatically replenished. Upon calling for supplies, customers with newer, enabled equipment will be notified and automatic replenishment will be enabled at that time.

WHEN SHOULD AUTOMATIC SHIPMENTS BE EXPECTED?

Once a month, the automatic replenishment system will review each machine on automatic replenishment to calculate the need for supplies using meter reads, supply consumption data sent by the machine and past shipments. If a shipment is needed - the system will automatically ship it.

WHEN & HOW TO CONTACT THE METERED SUPPLIES CUSTOMER SUPPORT CENTER?

When / Why:

To order supplies covered under metered/CPC contracts that are not automatically replenished.
To order additional supplies covered under metered/CPC contracts that are automatically replenished.
To fine tune the amount of supplies being shipped by the Automatic Replenishment System.
To return excess supplies received as part of the metered/CPC contract.

You will need:

The serial number(s) of the equipment receiving the supplies.
A count of supplies currently on hand.

How:

Visit www.xerox.com/webmetered to order online anytime or call 1-800-599-21981 / 7:00 am to 6:00 pm CST

OTHER INFORMATION ABOUT THE PROGRAM

A metered/CPC contract provides the use of these supplies on a cost per copy basis. The actual supply items remain the property of Xerox until consumed. . As such, inventory quantities kept at a customer location are at the discretion of Xerox. They may not be sold or used in other equipment.

A metered /CPC contract requires meter reads be furnished periodically for billing purposes, but additional meter reads may be requested to validate the quantity of supplies requested.

A metered/CPC contract requires providing periodic inventory counts of supplies. These counts may be requested when ordering supplies or via the periodic Xerox Inventory Audit.

A metered/CPC contract requires the return of unused supplies covered under the contract at the time of equipment removal.

A metered/CPC contract specifies that Xerox may invoice additional charges for excessive supply usage.

Other Key Contacts

Call the Service/Welcome Center at
1-800-822-2979
for Equipment Service Issues, Defective Supplies, or orders for Print Modules, Fuser Modules or Paper Feed Rollers.

Call the Supply Teleweb Center at
1-800-822-2200
For all your other supply needs.

Are supplies already included in your contract? Please order online or call 1-800-599-2198