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Are you a loyalist, a mercenary, a defector, or a captive? Whatever your level of satisfaction, this can easily be impacted by poor network, security breaches or billing issues, but dive deeper and there are a few more myths to be busted.
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Eric Hamby, Xerox principal scientist, and elementary teachers discuss how the Xerox Ignite Educator Support System enables teachers to quickly access pertinent views of the data and focus on meeting the needs of individual students.
Ursula Burns, chairman and chief executive officer of Xerox, spoke with Dean Judy Olian on "Transformative Leadership: How Impatience is a Virtue" on April 9, 2013 as part of the Dean's Distinguished Speaker Series.
Case study on Xerox's IT transformation and simplifying IT offerings featuring Xerox CIO Carol Zierhoffer.
Xerox partners share the ways in which their business – and their customers’ businesses – have benefitted from the services provided by Xerox eConcierge. Read more...
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What is loyalty, what are the financial benefits of loyalty to a carrier or hardware brand and how can this be grown and managed? Primarily consumers are easily swayed on price are rarely or truly loyal, and mapping the intricacies of customer satisfaction against the lifecycle is challenging. So, WDS, A Xerox Company, put loyalty in the blender, look at its constituent parts, and seek to understand the nature of the end-user relationship to determine the experience that meets the customer’s brand promise.