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WDS, A Xerox Company, Experience Podcast - Episode 3 on Mobile Loyalty Audit 2013
Tue Apr 30 12:23:47 2013

Are you a loyalist, a mercenary, a defector, or a captive? Whatever your level of satisfaction, this can easily be impacted by poor network, security breaches or billing issues, but dive deeper and there are a few more myths to be busted.



  

Download the Audio file (26.9M)


Xerox Uses Power of Data with Ignite Educator System to Transform K-12 Education
Wed Apr 24 11:50:59 2013

Eric Hamby, Xerox principal scientist, and elementary teachers discuss how the Xerox Ignite Educator Support System enables teachers to quickly access pertinent views of the data and focus on meeting the needs of individual students.






Xerox Chairman & CEO Ursula Burns Speaks at UCLA Anderson School of Management
Wed Apr 24 10:17:52 2013

Ursula Burns, chairman and chief executive officer of Xerox, spoke with Dean Judy Olian on "Transformative Leadership: How Impatience is a Virtue" on April 9, 2013 as part of the Dean's Distinguished Speaker Series.






Ursula Burns Introduction
Mon Mar 11 10:21:44 2013






Technology Business Management Council's Case Study on Xerox: From Service Provider to Value Partner
Fri Mar 1 11:05:06 2013

Case study on Xerox's IT transformation and simplifying IT offerings featuring Xerox CIO Carol Zierhoffer.






WDS-A-Xerox-Company-trends-2013-series2-episode1
Thu Feb 14 10:47:46 2013






Xerox eConcierge Simplifies Printer Supply Management
Wed Dec 19 07:27:28 2012

Xerox partners share the ways in which their business – and their customers’ businesses – have benefitted from the services provided by Xerox eConcierge. Read more...

 






Xerox-Social-Leave-2012-Recipient-Discusses-Sabbatical
Wed Dec 5 20:03:51 2012

Xerox employee Mary Novick discusses her six month paid sabbatical volunteering at Cracker Box Palace, a no kill animal sanctuary and its mission. Novick’s paid leave is part of Xerox’s Social Service Leave program, corporate America’s first community service leave program that has loaned employees to non-profits each year since 1971.

  

Download the Audio file (10.5M)


WXXI Interview with Xerox Scientist
Fri Nov 23 19:00 2012

Hear L.K. Mestha, principal research scientist at Xerox Research Center Webster share with Kate O'Connell of WXXI Innovation Trail radio show how Xerox is conducting a research study of an innovative way to monitor a patient's heart rate through a remote imaging device at University of Rochester Medical Center.

  

Download the Audio file (1.4M)


Putting telecoms loyalty through the blender
Wed Nov 14 11:48:23 2012

What is loyalty, what are the financial benefits of loyalty to a carrier or hardware brand and how can this be grown and managed? Primarily consumers are easily swayed on price are rarely or truly loyal, and mapping the intricacies of customer satisfaction against the lifecycle is challenging. So, WDS, A Xerox Company, put loyalty in the blender, look at its constituent parts, and seek to understand the nature of the end-user relationship to determine the experience that meets the customer’s brand promise.