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Case Studies: Customer Success Stories
Read specific examples of how FreeFlow has helped our customers turn their workflow challenges into solutions.  | Anderson Direct
Using an integrated workflow with custom programming and Xerox digital four-colour print-on-demand technology, Anderson Direct helped its customer, a customer relationship management company, reduce print and program costs, while increasing turnaround time, accuracy, and integrity and achieving service levels.
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 | Cathedral Corp./UMassFIVE
Cathedral Corporation re-designed and streamlined account statements for The UMassFIVE College Federal Credit Union. Xerox VIPP software, part of the FreeFlow Digital Workflow Collection, was a part of the solution that has helped Cathedral achieve annual double-digit revenue growth for two consecutive years.
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 | ColorCentric Corp.
The Xerox iGen3™ Digital Production Press presented a business opportunity so compelling that digital printing pioneer John Lacagnina came out of early-retirement to build a new company around the Xerox press. ColorCentric Corporation keeps operating costs down with an automated shop-floor workflow that integrates proprietary Cobra software with the Xerox FreeFlow DocuSP controller and Xerox FreeFlow Digital Workflow Collection software.
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 | DME
The addition of three Xerox iGen3 Digital Production Presses and Creo Spire Color Server to DME's direct marketing firm has produced 60 to 70 percent better response rates, decreased costs, and expanded the firm's offerings with new revenue opportunities. DME's CEO says, "The iGen3 brings one-to-one marketing into the world of reality. It's limited only by human imagination."
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 | The Document Centre
Using a Xerox solution, The Document Centre implemented a customized, full-color direct marketing communications program for the American Society of Plastic Surgeons. The highly successful program eliminated the tasks of preprinting generic pages of information, storing and managing preprinted inventory, and manual picking, packing and mailing.
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 | dsi Digital
By integrating the Xerox iGen3 Digital Production Press and composition and data software with Tui's legacy system, dsi automated the production of smaller, more personalized travel packets for Tui's customers, resulting in £1 million annual savings and increased customer satisfaction.
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 | DST Output
DST Output, one of the world's largest providers of business-critical communications, relies on the latest Xerox technology to remain at the forefront of its industry. "Working arm-in-arm with Xerox to create customer documents in printed and electronic form, we are doing things that no one else can equal."
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 | Equitable Life
Equitable Life & Casualty added valuable personalized data to its business correspondence, increasing the value and impact of each mailing. The production solution, consisting of Xerox VIPP plus Adobe and Lytrod components, streamlined their workflow and reduced the time required to issue policies from 30 days to just 4 days.
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 | Imaging Technologies Services
Xerox DigiPath and EOMS C-Services output management software helped ITS balance its workload among printers, to speed and streamline print shop operations. "This solution has made such a difference in our ability to take control of managing our printflow, that if it didn't already exist, we would have to design and build it ourself."
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 | OPM (Offset Paperback Manufacturing)
OPM, a leading paperback book manufacturer, worked with a team of Xerox document workflow professionals to streamline and automate their digital printing process. As a result, they minimized the number of steps involved in preparing a job from as many as eight steps to as few as one, allowing them to grow their entire business.
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 | PANTONE
To educate customers on their PANTONE ColorVision Spyder™ monitor calibration tool, PANTONE selected the Xerox Personalized Communications solution. For each customer, they created a personalized color postcard printed on an iGen3 Digital Production Press, a personalized web page, and a follow-up email, all managed and automated by FreeFlow VI Suite, DocuSP, and XMPie PersonalEffect software.
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 | Richfield Graphics - NEW
In response to customer expectations of quicker turnarounds and increased volumes of shorter-run jobs, Richfield Graphics streamlined their workflow by adding FreeFlow Web Services, FreeFlow Process Manager, and an iGen3™ 110 Digital Press. The new automated workflow enables them to produce more jobs in less time, resulting in new, digital-specific work that they would not have been able to produce prior to their touchless workflow. Richfield is now achieving better margins on short run work – boosting their profitability.
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 | Simon Fraser University Document Solutions
Learn how Simon Fraser University Document Solutions Center transformed itself from a traditional offset in-house print provider to a progressive digital print solutions provider to the SFU community and outside educational institutions. Streamlining workflow with FreeFlow Process Manager reduced costs, gained efficiency, and created new revenue through one-to-one applications.
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 | StorageTek
Xerox helped StorageTek move their color printing orders in-house. Now they produce high-quality printing less expensively than external vendors, and their transition to digital print-on-demand production eliminated 10,000 square feet of costly warehouse space for offset preprints. |
 | Variable Image Printing (VIP) - NEW
A new automated workflow enabled VIP to offer short-run, versioned jobs with a quick turnaround time. Their customers can order and preview jobs online with FreeFlow Web Services; FreeFlow Process Manager automates pre-press tasks, cutting print times in half; and Avanti Graphic Arts Management System, a Xerox partner, integrates seamlessly to make "order to invoice" a reality. As a result VIP can produce greater print volumes and has reduced costs.
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