Sustainable Services and Products

We recognize that the best results – both environmental and financial – are achieved when environmental priorities are considered from the outset of product design and for service solutions. Customer and other stakeholder feedback, along with a forward-looking view of global trends in technology, regulations and ecolabels, has led us to a comprehensive program that is based on global standards complemented by quantitative analysis.

Reducing the Environmental Impact through Xerox Services and Solutions

  • We continue to expand our business in services and offer a variety of solutions that lead to reduced energy consumption and improved environmental performance. Xerox services can also help keep businesses and various institutions “up and running” after they have been impacted as a result of catastrophic events. With service locations around the world and a comprehensive business resumption plan, we can function for the business when their physical locations and employees are unavailable and/or unable to do so. With this capability, we can enable a business to be resilient and adapt when a crisis occurs.
  • We provide a large number of solutions to improve the productivity of transportation systems, IT infrastructures, and back-office processing. An added benefit of many of these solutions is the opportunity to decrease environmental impact through reduced electricity usage (IT optimization, Managed Print Services [MPS}), reduction in paper waste (MPS, ticketless transportation solutions, automation of back office work), and reduced consumption of gasoline (EZ-Pass, Parking Optimization Solutions). Read more about our work with the Canadian city of Calgary. Learn more about our transportation solutions.
  • We work with customers to improve the efficiency of their office document management by assessing their printing needs and developing solutions that meet that need – often by dramatically reducing the number of stand-alone and networked office equipment devices, incorporating workflow tools, software applications and other technologically innovative equipment designs, and saving energy and associated greenhouse gas emissions while reducing solid waste.
  • The Xerox Sustainability Calculator was designed to help customers understand the benefits of our solutions and pinpoint opportunities to reduce their environmental impact while reducing costs. The software tool estimates the overall impact a customer's document technologies have on the environment, and demonstrates how it can be reduced by "right-sizing" their print environment. Utilizing a lifecycle approach, it evaluates the current office environment of printers, copiers and multifunction devices and then estimates environmental benefits that could be achieved in terms of energy and paper use, solid waste, water, air and greenhouse gas emissions. While results are dependent on the specific parameters, dozens of evaluations over the past three years have demonstrated that life cycle reductions in the key environmental metrics of 20%–35% are typical. Learn more at www.xerox.com/sustainabilitycalculator.
Read more on how we design for the environment.

Standards
Our product standards encompass: energy efficiency; chemical management; packaging; parts reuse and recycling; electrical and mechanical safety; ergonomics; electromagnetic emissions; noise; fire resistance; and materials safety. Xerox business teams and the EHS&S organization review our products at each stage of the development process for conformance with EHS&S standards. This is a requirement for the introduction of any new product.

Life Cycle Assessments (LCA)
We integrate life cycle thinking into all of our product and service development activities, as well as our innovation activities. Full Life Cycle Assessments (LCA) – in accordance with ISO 14040 series standards – are conducted for products where a significant technology difference indicates their utility. For example, full peer-reviewed LCA have been conducted on our solid ink products (8860, 8870, 8700 and ColorQube 9200 series), comparing their impacts to comparable laser devices. We also utilize a variety of streamlined approaches at various stages throughout our product development processes, starting in our earliest research stages. These approaches are applied to equipment, materials (e.g., toner formulations) and even our service offerings. For example, the Xerox Sustainability Calculator is an LCA-based tool to demonstrate the environmental benefit of optimizing the print infrastructure. We estimate that 65% of our product categories have been comprehended in full LCA, with nearly all other hardware products and many services undergoing a more targeted evaluation.

Design for Environment
Our product development group established a series of "Common Feature" documents. These define features that should be common across each class of products and are developed in advance of, and as input to, future product and platform planning cycles. Sustainability was one of the first topics developed, and was officially deployed in early 2010. This set of requirements serves as the Design for Environment requirement for equipment. In 2011, we launched a tool developed by Xerox for use in our materials research group to evaluate aspects of Safety, Energy, Materials and Sustainability (SEMS). It compares the current design to a future proposed design. The tool challenges designers to think about the whole lifecycle of the products and recognize any positive or negative impacts to the environment. By using SEMS we can quantify energy reductions, reduce risk of regulated materials and track progress over time. SEMS was designed to be used in early research and development stages to understand our tradeoffs and help make decisions early in the product lifecycle. The tool aids our researchers to understand cost, performance and environmental impact to improve our work process analysis. In 2012, this tool was further expanded to include a dashboard which provides a high level overview of the environmental impacts of all research projects relating to devices and consumables. Future work will include expanding this methodology to Xerox Services.

Machine Emissions
Consistent with the world's most stringent ecolabels, we design products to control emissions of chemicals and noise. As a result, current products have achieved chemical emission levels that are well below global regulatory requirements – often at or near the detection limit of our measurement equipment – and are considered to have a negligible impact on customers' work environments. We publish emissions data on each product's Product Safety Data Sheet, available at www.xerox.com/environment.

EPEAT®
EPEAT (Electronic Products Environmental Assessment Tool) is a comprehensive environmental rating system that identifies electronic equipment meeting specific criteria, combining comprehensive criteria for design, production, energy use and recycling with ongoing independent verification of manufacturer claims. The EPEAT system was designed with purchaser input to provide an environmental assessment tool for purchasers. EPEAT criteria reflect several categories of environmental attributes that span the lifecycle of electronic products: material selection; design for end of life; product longevity/life extension; energy conservation; end-of-life management; corporate performance; packaging; consumables; and indoor air quality.

In June 2012, EPEAT was finalized for imaging equipment. This new standard (IEEE 1680.2) went into effect on January 29, 2013. We began actively registering products with the opening of the registry in 2013.

As of June 3, 2013, Xerox had registered 59 products representing 11 product families. Nearly half (47%) of the models have achieved silver status, while the remaining are bronze. Xerox has set a goal of achieving silver on all new eligible product launches in the future, and the existing registrations will be upgraded as the documentation to validate conformance is assembled. View current Xerox EPEAT registered products here: http://www.xerox.com/downloads/usa/en/x/xerox_EPEAT_eco_label.pdf


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    Reducing Energy Use through Xerox Products and Technology

  • ENERGY STAR®
    More than 10 years before the inception of the U.S. Environmental Protection Agency (EPA) ENERGY STAR Office Equipment program, Xerox introduced the first imaging product with an automatic power-down mode. Since joining with the EPA as a Charter Partner in 1993, we continue to introduce copier, printer, fax and multifunction products that have earned ENERGY STAR status, even as the certification criteria have grown more stringent.

    In 2012, 100% of all our new eligible product introductions achieved ENERGY STAR. This continued success in cutting the power consumption of our laser-based printing products has been achieved by adjustments in the fuser design, changes to the properties of the toner, more-efficient electronic controls and the workings of the xerographic system as a whole.

    The ENERGY STAR program will continue to raise the standard over time with tougher requirements, with the next revision scheduled to go into effect January 1, 2014. While our goal remains to have 90% of new product introductions achieve this ecolabel under the current standard, our target may be adjusted in the future based on the details of the revised standard.
  • Multifunction Devices
    Our multifunction systems further reduce the amount of energy required to copy, print, fax and scan by combining the functions of multiple products into one machine. The annual energy savings of replacing several individual ENERGY STAR-qualified copiers, fax machines and printers with one Xerox ENERGY STAR-qualified WorkCentre multifunction system is up to one-half. Energy savings would be substantially higher if a multifunction system replaces individual products that have not earned the ENERGY STAR rating.
  • Xerox ConnectKey
    ConnectKey is a software solution that enables information to be moved to and from the cloud, without the security risks that commonly exist. Cloud computing is an alternative to large data centers and is being recognized worldwide as less energy intensive than data centers while generating fewer greenhouse gas emissions. In addition, energy management is enabled by Xerox ConnectKeyTM and Cisco EnergyWise, allowing for control, management and reporting of a device’s power consumption and setting of power states and timeout intervals.

Deinkability
In recent years, deinkability has become an area of increasing concern, particularly among our graphic communications customers. Ensuring that prints produced with our equipment and materials can be responsibly managed at the end of their useful life is an important consideration in our product development process. When appropriate, independent testing is utilized to confirm that these prints pose no unique challenges to the recycling stream. While the deinkability of xerographic prints has long been demonstrated, a key milestone for a new technology came in 2010 when the CiPress printer achieved a “Good Deinkability” rating from INGEDE, the international association of the deinking industry.

Paper Use
Our equipment and software are designed with features that allow customers to make efficient use of paper including reliable two-sided (duplex) printing. The "earth smart" feature, integrated into the Xerox global print driver, brings several resource-saving settings together at the single click of a button. These features, such as duplex, n-up (multiple slides per page), proof print and toner saving modes, make it easier for customers to make responsible print choices. Xerox Enterprise Print Services customers have access to sophisticated print management and reporting tools, such as Xerox Print Agent, which provides additional methods of encouraging and tracking responsible print behavior. Software products such as DocuShare®, SMARTsend®, and FreeFlow® Digital Workflow Collection help Xerox customers reduce paper consumption by facilitating electronic data management, scan to e-mail, print-on-demand and distribute-then-print workflows.

Packaging and Distribution
Our standard operating procedure is to eliminate, reduce, reuse, and recycle packaging. This is evident in our Environmental Health and Safety Requirements for Packaging Standard - EHS-710, and also in our General Packaging Standard - 88P311. We look to eliminate packaging first, then reduce, reuse and use recyclable materials. Benefits of our packaging solution include the capability of reducing financial and environmental costs related to warehousing, storage and disposal in focused marketing campaigns and rapidly changing competitive markets. Our equipment is designed to be very robust which enables the need for minimal packaging and our lab testing facility and test standards are benchmark, allowing our designs to be efficient. Customized folding cartons can now be created quickly and cost-effectively, while allowing efficiencies and reducing obsolescence for short-runs of branded and customized boxes and containers.

Read examples of our commitment to sustainable packaging.

A few examples that illustrate our commitment to sustainability in this area:

  • Increased Container Utilization
    Our main target on this project was to find a way to reduce overall transportation cost and the amount of materials being used to transport our products around the globe. We accomplished our goal by focusing on our current packaging standard requirement as well as looking into our warehouse infrastructure. By updating our warehouses’ racking system, increasing our unit load’s height in our packaging standard (43.3” to 49.5”), and utilizing the tallest shipping containers/trailers that the industry have to offer, we were able to maximize our unit loads’ footprints for all products. The result achieved was a 19% reduction in transportation cost, reduced fuel consumption resulting in fewer GHG emmisions, and materials' use year over year.
  • iGen Rubber Bumpers
    The packaging configuration for shipping the iGen print engine, includes eight rubber bumpers with an integrated pallet. This packaging replaces the normal pallet/over-shipper configuration which is used to ship many other machines. Due to the large size of the print engine, this concept eliminated the need for an oversized pallet and over-pack tube, as well as internal corner boards and cushioning. Eight of these bumpers are attached all around the center of the machine for shipping. Once the unit reaches its customer, the bumpers are removed and shipped back for re-use. Material conservation, reduced GHG emissions and less waste as a result of minimized packaging and optimized shipping space utilization.
  • Multi-dimensional Load Optimization for the Xerox Equipment Product Distribution Centers
    In November 2012, Xerox Equipment Product Distribution Centers implemented an automated order load planning solution for transportation of product that replaced manual processes. This solution allowed us to consolidate orders going to the same ship locations. This enabled more efficient trailer utilization, reduced network miles and lowered fuel consumption, resulting in fewer greenhouse gas emissions.


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Materials
Xerox's long-term commitment is to eliminate the use of persistent, bioaccumulative and toxic materials throughout the supply chain by applying strict internal standards and tightly managing chemicals in our supply chain. We were the first in our industry to evaluate the health effects of toners, and have done so for over 30 years. We have re-engineered or eliminated processes to dramatically reduce the use of toxics and heavy metals and have made substantial progress in eliminating the use of mercury. Mercury-containing lamps that scan images and backlight user displays are being phased out as alternatives become available.

Our requirements for minimizing toxic materials govern our product design and materials selection. Our toxicologists conduct a comprehensive assessment of new materials in our products to ensure conformance with applicable global registration, hazard communication, and waste handling and disposal. The requirements prohibit the use of materials that are carcinogenic, mutagenic or cause adverse developmental or reproductive effects; pose a toxicity hazard to humans or aquatic species; can cause a permanent adverse impact to the skin, eyes or respiratory system or have the potential to generate hazardous waste.

We require suppliers to better control the use of chemicals in our products. These requirements are periodically updated as regulations change and new information becomes available. All new product designs refer to these requirements, and suppliers are expected to verify their compliance with them. Learn more www.xerox.com/environment.

Our safety and supplier processes enable us to meet global regulations governing chemical use. Since 2007, Xerox's newly launched products have been designed to meet the European RoHS requirements in all markets. However, where regulations allow, some products may contain parts with small amounts of RoHS substances in order to avoid premature disposal of existing parts that continue to have usable life. Similar types of legislation continue to be implemented in many other market regions. Through our proactive regulatory tracking process, we expect to be fully compliant with all aspects of these regulations as the provisions become effective and applicable.

Third Party Supplies Sold by Xerox
In some cases, Xerox sells some supplies through its distribution network that are manufactured by other companies. These supplies are reviewed to ensure compliance with all appropriate regulatory requirements. In addition, an assessment against stringent Xerox standards is also conducted. The results of these reviews ultimately restricts which products carry the Xerox brand. Information is provided on Material Safety Data Sheets (MSDS).

End-of-Life Management
Our aim is to design products, packaging and supplies that make efficient use of resources, minimize waste, reuse material where feasible and recycle what can’t be reused. To meet this commitment, we have put in place several programs: Xerox’s Green World Alliance initiative provides a collection and reuse/recycling program for spent imaging supplies; Xerox’s Product Takeback and Recycling program manages equipment at end-of-life; and we invest in technologies that reduce the creation of waste. Our solid ink imaging process utilizes compact “cartridge-free” solid ink sticks with no plastic housings or casings, thereby reducing print-related waste by up to 90% compared with comparable color laser products. For laser-based products, materials innovation has extended the life of critical replaceable components by up to 50%.

Our approach to managing products at end-of-life translates into significant environmental and financial benefits. Globally, our combined returns programs (equipment remanufacture in conjunction with parts and consumables reuse and recycling) prevented over 42,000 metric tons of waste from entering landfills in 2012 alone.

Consumables Takeback and Recycling
Xerox's Green World Alliance (GWA) initiative provides a collection and reuse/recycling program for spent imaging supplies and is central to our commitment to waste-free products. Xerox currently has more than 35 countries participating in the Xerox Green World Alliance. Each has its own GWA country website that describes the processes available to the customer or the appropriate points of contact for more information. Worldwide, our customers returned more than 4.3 million cartridges, toner containers and other used supply items in 2012. Although our consumables returns programs have been in existence for two decades, we continue to enhance our program. Major improvements in the U.S. program in 2010 were followed by similar changes in Canada in 2011, including the N.A. EcoBox program, enabling customers to order a set of recycling boxes and return multiple used imaging supplies, such as toner bottles and cartridges, in one box. Further information on Xerox's consumables returns program is available at the Xerox Green World Alliance website: www.xerox.com/gwa.

Returned products are sorted, and items suitable for remanufacturing are cleaned, inspected and then remanufactured. Remanufactured cartridges, containing an average of 90% reused/recycled parts, are built and tested to the same performance specifications as new products. Items that are not suitable for remanufacturing are recycled or recovered through energy from waste. Recycled waste toner and toner reclaimed from manufacturing that qualifies for reuse may account for 25% of the weight of new toner, without compromising toner functionality. Reusing waste/reclaimed toner saves several million dollars in raw material costs each year.

Equipment and Parts Takeback and Recycling
In the early 1990s, we pioneered the practice of converting end-of-life electronic equipment into products and parts that contain reused parts while meeting new-product specifications for quality and performance. We have developed a comprehensive process for taking back end-of-life products, and have established a remanufacture, parts reuse and recycling program that fully supports our waste-free initiatives.

In the design phase, machines are designed with the minimum number of required parts and with high durability and reuse capability, in order to encourage multiple product life cycles. During the active phase of a product, all returned equipment is evaluated for reuse opportunities throughout the Supply Chain. Finally, during the end-of-life/end-of-service phase of the product life cycle – since the parts are coded with disposal instructions – they are easy to recycle in the most effective manner.

Read more how we enable reuse.

Xerox enables reuse according to the following hierarchy:

  • Reuse of complete end item. This requires the least reprocessing, transportation and energy usage.
  • Remanufacturing or conversion into a newer-generation product or part. Product families are designed with a high level of commonality to enable maximum reuse in this manner. This allows us to remanufacture to "as new" performance specifications while reusing 70–90% of the machine components by weight without degradation of quality or performance. Nearly 30% of machines returned in the U.S. are sent for remanufacturing of some sort.
  • Reuse of major modules, subcomponents and parts for spares or manufacturing. Machines which have outlived their useful life are stripped of useful parts and components prior to the scrap/reclaim process. Used spare parts returned from the field are also considered for this reuse stream. Xerox is continually looking to increase the number of components that are reused in upstream and downstream processes after their original machine has been designated for disposal.
  • Material recycling. After the processes noted above have been followed, any remaining portion of a machine is stripped of any recyclable material (e.g., plastics, copper wire) and material requiring special disposal services, such as PWBs, batteries and lamps. The remainder of the machine is then crushed and sent to a scrap metal reclaim facility.

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Changes in volumes of waste diverted from landfills is due in part to changes in product mix, design of lighter-weight machines and growth of regulatory-driven local recycling schemes. For example, the transition to digital equipment and lighter-weight parts has reduced the weight of both office and production equipment by as much as 50% over the last 10 years. The decline also represents a decrease in the number of office machines returned for remanufacturing in Europe due to participation in EU member state Waste Electrical and Electronic Equipment (WEEE) programs. In geographies where Xerox exercises direct control over the end-of-life management of equipment, return rates are high. For example, approximately 79% of all U.S. equipment installs are ultimately returned to Xerox for end-of-life disposition, a figure that rises to 100% for leased equipment.

E-Waste
While Xerox has long been committed to responsible end-of-life management of equipment, the proliferation of e-waste regulations has created a need for multiple programs in different countries and even states. The subtle differences in requirements among these regulations pose challenges from a process consistency and efficiency standpoint. For example, with the implementation of the European Union’s Waste Electrical and Electronic Equipment (WEEE) Directive, we continue to operate our European take-back program to enable equipment remanufacturing and parts reuse. We also participate, as needed, in European member states’ individual collection and recycling programs.

In the U.S., Xerox recently partnered with a large electronics recycler to ensure that our customers have a means to have their old imaging devices processed in a responsible manner. The program is consistent with the requirements defined in the various manufacturer take-back initiatives.

We carefully manage suppliers that provide recycling and waste disposal services. A waste vendor approval process assesses the safety and environmental practices as well as compliance history of each vendor. Where appropriate, we require these companies to document the final disposition of materials sent to their facilities, including electronic scrap. Xerox does not allow its vendors to send electronic scrap to developing nations for processing. We strive to work with only those recyclers that have implemented voluntary programs that are certified by accredited organizations. The programs are U.S. EPA’s Responsible Recyclers (R2) or the European Basal Action Network’s e-Stewards standards.

Paper
We recognize our obligation to responsibly source paper and enable efficient paper use. Our strategy begins upstream with the fiber source, and continues on to processing and manufacturing, through use to end-of-life. We utilize a multi-pronged approach, through partnerships with our customers and suppliers, The Nature Conservancy and other stakeholders, including non-government organizations (NGOs), government agencies and academia. Our long-term goal is to support a sustainable paper cycle and minimize environmental impacts while meeting our customers' exacting business needs.

In 2013, Domtar signed an agreement with Xerox for the acquisition of Xerox’s North American paper and media products business. This deal gives Domtar exclusive rights for the marketing and distribution of Xerox branded paper and print media products in the United States and Canada. Read more about Domtar and sustainability. Xerox’s paper business in Europe was sold to Antalis. Read more about Antalis’s sustainability charter.

Our Partnership with The Nature Conservancy
Through Xerox Foundation grants of $6 million since 2006, Xerox and The Nature Conservancy have partnered to conserve and protect globally important forests through a variety of means – some maturing tools, like forest certification and High Conservation Value (HCV) assessments, and other new tools and mechanisms for conservation, like the alignment of forest carbon and certification. Our partnership builds on Xerox’s commitment to sustainability throughout its operations and corporate leadership on the world stage.

Xerox and The Nature Conservancy formed the Forest Conservation Partnership in 2006 to bring tactical resources and assistance to the paper industry as it strives to improve forest management practices, as well as to help the Conservancy meet its conservation objectives. During 2010 – 2012, to further advance forest management, Xerox supported the Conservancy’s efforts to:

  • develop and test a broadly applicable forest carbon methodology for improved forest management that would allow landowners to achieve forest certification and serve as a platform for potential carbon benefits;
  • strengthen a key tool for identifying priority habitats — the High Conservation Value approach — building consistency across projects, disseminating standards and training assessors through global and regional HCV networks; and
  • promote responsible forestry through the implementation of forest management standards by working with Xerox suppliers and other land managers at two sites in North America — Central-Western New York and across the Canadian boreal forest (including a focused project in Northwest Ontario).
These initiatives have improved forest conservation, helping to develop a sustainable paper cycle and advance sound forest management practices through market incentives, landowner investment and resource networks. Most important, our work has, and will continue to, stem the tide of forest loss and degradation that contributes nearly 20% of greenhouse gas emissions to the atmosphere each year.

Paper Sourcing Guidelines
We implemented stringent requirements in 2003 for companies that provide paper to Xerox for resale. The requirements cover all aspects of papermaking, from forest management to production of finished goods. On an annual basis, our suppliers are required to certify their compliance and provide supporting documentation. Suppliers are also required to report on the environmental impacts of their operations and associated goals.

Sustainable Forest Management-Certified Papers
We have introduced papers that comply with sustainable forest management standards, including Forest Stewardship Council (FSC), Program for the Endorsement of Forest Certification (PEFC) and Sustainable Forestry Initiative (SFI). FSC-certified papers use raw materials from an FSC-certified source, controlled wood sources or post-consumer reclaimed sources. As a requirement for displaying the FSC label on our papers, we earned FSC Chain-of-Custody certification from the Rainforest Alliance’s SmartWood program. Xerox has also earned PEFC Chain-of-Custody certification.

Recycled Papers
Recycled content is another way we reduce the environmental impact of our papers – offering papers ranging from 20-100% post-consumer recycled content. Our recycled papers use post-consumer waste and/or recycled fiber in place of new pulp. Recycled products are required to meet the same strict performance specifications as virgin products, and are designed for optimal performance in our equipment.

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Our Progress

Across industries and around the globe, businesses and governments are recognizing the value proposition of today’s Xerox. We have people who are passionate about making our communities better than they are… a corporate culture that is committed to diversity and continuous improvement… and an innovation community that’s harnessing the potential of services and technologies for the promise of a better world.

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  • Sustaining Business

    Independence of the Board

    Based on standards for independence developed by the New York Stock Exchange, the Xerox Board of Directors is currently 90% independent...
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  • Evolving the Workplace

    Employee Satisfaction

    75% of surveyed employees responded favorably to the statement "My work gives me a feeling of personal accomplishment" on our proprietary Voice of the Employee Survey...
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  • Evolving the Workplace

    Employee Inquiries

    The Sentinel Customer Satisfaction Assurance System™, a Xerox proprietary Web-based polling/routing/reporting system...
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  • Evolving the Workplace

    Diversity: Women in Management

    We gain a competitive advantage as we continue to draw on the experience and creativity of a well-balanced, diverse work force.
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  • Evolving the Workplace

    Diversity: Minorities in Management

    Minorities represent 37.5% of employees and 13.2% of the executive and senior level managers in the U.S. Diversity reporting is not tracked in most other countries.
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  • Evolving the Workplace

    Recordable Injury Rate

    We strive toward a goal of zero injuries, with continual improvement in safety performance in both injury frequency and severity.
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  • Evolving the Workplace

    Days Away from Work Case Rate

    We strive to prevent all injuries and illnesses and place special emphasize on the elimination of serious incidents...
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  • Serving Customers

    Equipment Market Share

    Xerox is the leader in equipment revenue market share for the 13th straight quarter (4Q2012). We offer the industry's broadest portfolio...
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  • Serving Customers

    Patents Awarded to Xerox*

    The Xerox group garnered over 1,215 patents total. Xerox was granted 686 U.S. patents and our joint venture in Japan, Fuji Xerox Co. Ltd.,...
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  • Serving Customers

    Customer Service

    Service and support for Xerox products earned five consecutive industry certifications from 2006-2010.
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  • Serving Customers

    Market Leadership

    The Xerox commitment to our customers has gained worldwide recognition. Independent Industry analysts rate our products and services...
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  • Caring for Communities

    Xerox Foundation Giving

    In 2012, 2,676 non-profit organizations, colleges and universities received direct financial support from the Xerox Foundation through grants...
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  • Caring for Communities

    Employees in Community Activities

    The Xerox Community Involvement Program marries the voluntary spirit of our employees with Xerox funding to participate...
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  • Preserving the Planet

    Recycle Rate

    Facilities in Wilsonville, Oregon and Venray, the Netherlands joined the Emulsion / Aggregation Toner manufacturing operation in Webster, New York achieving "zero waste to landfills...
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  • Preserving the Planet

    Water Consumption

    As part of our commitment to conserve resources, we monitor water consumption across our manufacturing, distribution and R&D facilities worldwide. Water consumption decreased 35% over baseline year of 2009...
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  • Preserving the Planet

    Greenhouse Gas Emissions

    Since 2002 scope 1 and 2 greenhouse gas emissions are down 42% in our Document Technology business. The reductions are the result of improved energy efficiency, new technologies and improved energy management practices...
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  • Preserving the Planet

    Achieving ENERGY STAR® Rating

    In 2012, 100% of all of our new eligible products met the current ENERGY STAR (July 2009) requirements. Continued success in cutting the power consumption of our laser-based printing products has been achieved by adjustments in the fuser design...
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  • Preserving the Planet

    Landfill Avoidance Rate

    The Xerox Green World Alliance reuse/recycle program for imaging supplies is central to our commitment to waste-free products. We currently have more than 35 countries participating in the Xerox Green World Alliance...
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  • Preserving the Planet

    Scope 3 GHG Emissions

    We are in the process of expanding Greenhouse Gas tracking to include Scope 3 emissions, beginning with employee business travel. We measured these 2012 Scope 3 emissions at 11,000 metric tonnes of CO2e, down 8% from 2011...
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  • Preserving the Planet

    Energy Use Reduction

    We are proud to announce that through the teamwork of Xerox people worldwide we have achieved and surpassed our goals for the Xerox “Energy Challenge 2012” program...
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Our new tools are helping Calgary Transit increase ridership and improve customer satisfaction.

Preserving the Planet | Sustainable Services and Products

Bus schedules in Calgary, Canada, will be more accurate and predictable thanks to a new intelligent transportation system made up of computer-aided dispatch and vehicle location technologies provide by Xerox. The new dispatch and tracking system creates computerized maps letting dispatchers see precise locations of vehicles and make real-time adjustments such as adding additional bus service and create detours when necessary by clicking on maps and notifying drivers.

Learn how our transportation solutions can help improve your community.

Xerox and Siemens develop software to manage EPEAT requirements.

Preserving the Planet | Sustainable Services and Products

Xerox and its strategic partner, Siemens, collaborated to develop a module in Siemens PLM software to manage EPEAT registration requirements. EPEAT (Electronic Product Environmental Assessment Tool) is a broad rating system for indicating the level of “green” in an electronic product: computer, display devices, printers and copiers. The new module is expected to simplify the complex process of managing EPEAT registration data prior to product registration and after, through the validation stage.

Learn more about EPEAT.

Xerox Phaser 7800DX = 40% less energy consumption

Preserving the Planet | Sustainable Services and Products

The Xerox 7800DX incorporates several innovative technologies to significantly reduce energy consumption compared to previous designs. The combination of induction heat fusing, low melt emulsion aggregation toner, and improved electronics result in 40% lower use phase energy compared to a previous model.

Learn more about the Xerox Phaser 7800.

Multifunction printers that simplify work.

Preserving the Planet | Sustainable Services and Products

Our ConnectKey technology is a new software solution that enables information to be moved to and from the cloud without security risks. Cloud computing is recognized worldwide as generating fewer greenhouse gas emissions and being less energy intensive versus larger data centers. In addition, energy management is enabled by ConnectKey, allowing for control, management and reporting of a device’s power use.

Read more about ConnectKey.

Xerox’s Green World Alliance program prevents billions of pounds from ending up in landfills.

Preserving the Planet | Sustainable Services and Products

Our customers can consult our Take Back List on our website to identify parts, such as used toner containers, drums and fuser rolls, that can be returned for reuse or remanufacture. Twenty years ago, Xerox started the Green World Alliance, an effort focused on the collection/reuse/recycling programs for spent imaging supplies. We have diverted more than 2.2 billion pounds from landfill through this program worldwide. For more information about Supplies Recycling, visit: www.xerox.com/GWA.

Read more about Xerox Green World Alliance and Product Take Back.

Employee-led team increases equipment recovery

Preserving the Planet | Sustainable Product Design | Equipment Take-Back and Recycling

A cross-functional team identified returned products for the recovery and return to our distribution facility for reuse. Through this Lean Six Sigma effort, the program resulted in 1.2 million pounds of equipment being reused rather than recycled and saved $8.6 million in its first year.

Xerox receives European Paper Recycling Award

Preserving the Planet | Sustainable Product Design | Deinkability

The Xerox CiPress™ 500 Production Inkjet System, the world's only high-speed waterless inkjet device, was presented the European Paper Recycling Award 2011 for its "good deinkability" rating and its ability to print vibrant color on recycled and low cost paper.

Read more about the recognition our citizenship activities have received.

Learn more about the Xerox CiPress Production InkJet System.

Xerox helps Brampton transit ridership reach an all-time high

Preserving the Planet | Sustainable Product Design | Xerox Services

With private vehicles being a significant source of fuel consumption and emissions, public transportation is a key to reducing the environmental impact of transportation. Xerox helped Brampton Ontario Canada install and launch a SmartBus system in September 2010 when Brampton first introduced its bus rapid transit system, Züm. Ridership reached an all-time high in 2011, increasing 18 percent – more than tripling the national average, according to the Canadian Urban Transit Association. In total, 16.3 million riders used Brampton Transit in 2011, an increase of more than 2.5 million riders from 2010. Xerox systems and services are used by more than 1,000 municipal, regional and national operators to run more than 150,000 pieces of equipment that enables 50 million passengers per day to use buses, trolleys, tramways and trains. We are the largest provider of transportation services to governments worldwide, with projects in more than 30 countries.

Read more about the Brampton Public Transit story.

Learn more about Xerox Transportation Solutions.

The Xerox Board of Directors: Maintaining independence

Sustaining Business

Based on standards for independence developed by the New York Stock Exchange, the Xerox Board of Directors is currently 90% independent. It includes one non-independent director: Xerox Chairman and CEO Ursula M. Burns. Learn more about the Board’s independence and our governance policies: www.xerox.com/governance.

2009201020112012
80%88%90%90%
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Voice of employee survey

Evolving the Workplace

Our proprietary Voice of the Employee Survey allows managers to create a personal pulse survey to assess their employees’ satisfaction on their job, workgroup, manager, and on Xerox as a whole.

Since 2009, we have surveyed 100% of our global population of 48 countries and in 25 languages. Each manager receives a personalized report to assist in developing action plans where needed. In addition, we capture global trend data and employee ideas.

The Voice of the Employee survey will be globally implemented again in 2013, and every two years thereafter.

See more detailed information on employee satisfaction surveys.

2009201020112012
77%*
*North American data only.
72%**
**Global data based on 72,000 survey results. The North American percentage agreement is 82%.
74%75%***
***Data based on over 14,000 survey results from three geographies in the Xerox Technology line of business: Xerox Europe, Xerox Canada and Developing Markets.
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Addressing employee inquiries

Evolving the Workplace

The Sentinel Customer Satisfaction Assurance System™, a Xerox proprietary Web-based polling/routing/reporting system, links employee inquiries or comments through the intranet with appropriate Xerox contacts to identify and track any comment, suggestion or unresolved problem for action.

The decline in inquiries from 2011 to 2012 is due to the overall resolution of systemic issues in the system and the ability for employees to provide comments/suggestions or raise a technical issue, which are routed to another system for resolution.

2009201020112012
4,106 inquiries received and routed for resolution 6,698 inquiries received and routed for resolution3,291 inquiries received and routed for resolution2,745 inquiries received and routed for resolution
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Employee Diversity – Women employees

Evolving the Workplace

We gain a competitive advantage as we continue to draw on the experience and creativity of a well-balanced, diverse workforce. That means we’re better able to understand and meet the changing demands for our products and services. Simply stated, a balanced work force makes good business sense.

52.3% of employees in U.S. are women, and women represent 26% of the executive and senior level managers in the U.S. Diversity reporting is not tracked in most other countries.

The decline from 2011 is due to the inclusion of our Services business.

Learn more about diversity at Xerox.

Learn more about Xerox Diversity: Different ideas. Diverse people. Dramatic results.

2009201020112012
31.8% 49.7%49.8% (U.S. only)40.8% (U.S. only)
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Employee Diversity – Minority employees

Evolving the Workplace

Employees with different ways of thinking – and different ways of perceiving our world – are employees who create innovative solutions. In a business like ours, whose lifeblood is fresh ideas, this variety of perspectives is a priceless resource – and a key to achieving critical business results.

Minorities represent 39.4% of employees and 13.6% of the executive and senior level managers in the U.S. Diversity reporting is not tracked in most other countries.

The decline from 2011 is due to the inclusion of our Services business.

Learn more about diversity at Xerox.

Learn more about Xerox Diversity: Different ideas. Diverse people. Dramatic results.

2009201020112012
20.2%22.7%37.5% (U.S. only)23.4% (U.S. only)
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Monitoring the safety of our employees

Evolving the Workplace

Improved injury reporting from our worldwide operations and the redistribution of our employee work assignments have resulted in increased injury rates.

In 2011, a safety improvement project was initiated to improve employee safety awareness and management inspection of safe work practices. We also further expanded our health/safety/wellness communications to our technician workforce.

See more detailed information on our recordable injury rates.

2009201020112012
Down 7% from 2008 Up 18% from 2009Down 1% from 2010Up 5% from 2011
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Preventing injuries and illnesses

Evolving the Workplace

Improved injury reporting from our worldwide operations and the redistribution of our employee work assignments have resulted in increased injury rates.

In 2011, a safety improvement project was initiated to improve employee safety awareness and management inspection of safe work practices. We also further expanded our health/safety/wellness communications to our technician workforce.

See more detailed information on work injury rates at Xerox.

2009201020112012
Down 4% from 2008 Up 4% from 2009Up 6% from 2010Up 13 % from 2011
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Topping the competition

Serving Customers

Xerox is the leader in equipment revenue market share for the 13th straight quarter (4Q2012). We offer the industry’s broadest portfolio of document technology and services for businesses of any size, in any industry, anywhere around the world.

Learn more about Xerox products.

2009201020112012
#1 in Q4#1#1#1
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Innovating for the future

Serving Customers

Xerox was granted 1,215 U.S. patents in 2012 ranking the company as one of the world’s top innovators. Our joint venture in Japan, Fuji Xerox Co. Ltd., received 686 U.S. patents. The Xerox group garnered 1,900 patents total.

Xerox and Fuji Xerox collectively invest about $1.5 billion annually in research, development and engineering.

*Total patents earned along with Fuji Xerox Group.

Learn more about innovation at Xerox.

View more information on our patent filings.

2009201020112012
1,1311,6051,6181,900
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Measuring customer satisfaction

Serving Customers

Service and support for Xerox products earned five consecutive industry certifications from 2006-2010 under the J.D. Power and Associates Certified Technology Service and SupportSM program. All forms of customer support – phone, on-line, on-site – were evaluated by independent service industry experts who recognized our support services as among the best in class. These certification reviews have ensured we maintain process excellence in technical service delivery.

In 2011, we chose to invest in a new customer satisfaction process to ensure a stronger focus on understanding and fulfilling customer needs and expectations. The new process solicits feedback from our technology customers around the globe and provides detailed insights that help us identify systemic issues and make the necessary changes that ensure strong customer satisfaction. Improved closed-loop follow-up processes also enable faster responses to individual problems.

2009201020112012
Achieved certification in the J.D. Power and Associates program for Certified Technology Service and Support.Achieved certification in the J.D. Power and Associates program for Certified Technology Service and Support.In 2011, we chose to invest in a new customer satisfaction process to ensure a stronger focus on understanding and fulfilling customer needs and expectations. In 2012, we continued our investment in a new customer satisfaction process to ensure our award-winning service and customer-centric approach builds customer loyalty and trust. It’s a core competency and a competitive advantage for Xerox.
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Industry analysts rate Xerox products and services as market leaders

Serving Customers

The Xerox commitment to our customers has gained worldwide recognition. Independent industry analysts rate our products and services as leaders in multiple categories.

Helping customers better manage their print environment led Xerox to achieve the grand slam in Managed Print Services recognition by being named by the top analyst companies IDC, Gartner, Forrester and Quocirca as an industry leader.

Read more about recognition from IDC.

Read more about Gartner's Magic Quadrant.

2009201020112012
Gartner, Inc.: Leaders Quadrant in the Magic Quadrant for Managed Print Services Worldwide, CRM Contact Center BPO for North America, and Comprehensive Human Resources Business Process Outsourcing.
Gartner, Inc.: Leaders Quadrant in the 2010 Magic Quadrant for Managed Print Services Worldwide, MFPs and Printers, and Finance & Accounting Business Process Outsourcing. Visionaries Quadrant for Enterprise Content Management (ECM).

IDC: A leader in Worldwide and U.S. Outsourced Print and Document Services Forecast and Analysis and in IDC’s 2010 MPS MarketScape report.
Gartner, Inc.: Leaders Quadrant in the 2011 Magic Quadrant for Managed Print Services Worldwide. Global leader in the Comprehensive Finance and Accounting Business Process Outsourcing arena; noted our leadership for Help Desktop Outsourcing Services in North America.

IDC: a market Leader for managed print services in IDC’s 2011 MarketScape report.
Gartner, Inc.: Leaders Quadrant for Managed Print Services; Comprehensive Finance and Accounting BPO, Global; Customer Management Contact Center BPO, Worldwide; Help Desk Outsourcing, North America; Desktop Outsourcing Services, North America. Challenger in Data Center Outsourcing and Infrastructure Utility Services, North America. Niche Player for e-Discovery Software.

IDC: Major Player for managed print services and Comprehensive HRO in MarketScape.

Forrester: Leader in Managed Print Services in The Forrester Wave.
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The Xerox Foundation

Caring for Communities

In 2012, 2,676 non-profit organizations, colleges and universities received direct financial support from the Xerox Foundation through grants, matching gifts or community involvement activities. We focus our investments in the following areas:

  • Education and workforce preparedness
  • Science and technology
  • Environmental affairs
  • Employee and community affairs
  • National and cultural affairs

Learn more about the Xerox Foundation.

See more detailed information on Xerox Foundation giving.

2009201020112012
$12.0 million$12.5 million$13.5 million$13.5 million
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The Xerox Community Involvement Program

Caring for Communities

The Xerox Community Involvement Program marries the voluntary spirit of our employees with Xerox funding to participate in the betterment of the communities where we live and work. In addition to our community involvement funding, in 2012, 11 Xerox employees were awarded Xerox social service leave fully-paid sabbaticals, dedicating their time to organizations in need of their business acumen.

Learn more about the Xerox Foundation.

See more detailed information on community involvement programs.

2009201020112012
8,650 Employees

648 Projects

$978,018
10,137 Employees

712 Projects

$1,009,584
12,291 Employees

751 Projects

$1,000,000+
12,713 Employees

713 Projects

$2,180,629
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Our goal: Zero waste to landfills

Preserving the Planet

In 2012, our facilities in Dundalk, Ireland, joined the Emulsion Aggregation Toner manufacturing operation in Webster, New York, and the Wilsonville, Oregon, and Venray, Netherlands, facilities achieving zero waste to landfill.

See more detailed information on Xerox recycling.

2009201020112012
91%89%91%93%
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Conserving water

Preserving the Planet

As part of our commitment to conserve resources, we monitor water consumption across our manufacturing, distribution and R&D facilities worldwide. Water consumption decreased 35% over baseline year of 2009.

See more detailed information on water consumption.

2009201020112012
Down 7% from 2008Down 7% from 2009Down 15% from 2010Down 17% from 2011
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Reducing greenhouse gas emissions

Preserving the Planet

Since 2002 scope 1 and 2 greenhouse gas emissions are down 42% in our Document Technology business. The reductions are the result of improved energy efficiency, new technologies and improved energy management practices.

See more detailed information on greenhouse gas emissions.

2009201020112012
Down 11% from 2008Down 3% from 2009Down 9% from 2010
Down 36% from 2002
Down 9% from 2011
Down 42% from 2002
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New products achieve the ENERGY STAR® rating

Preserving the Planet

In 2012, 100% of all our new eligible products met the current ENERGY STAR (July 2009) requirements. Continued success in cutting the power consumption of our laser-based printing products has been achieved by adjustments in the fuser design, changes to the properties of the toner, more-efficient electronic controls and the workings of the xerographic system as a whole.

See more detailed information on Energy Star ratings for Xerox Products.

2009201020112012
92%100%100%100%
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End-of-Life Managment

Preserving the Planet

Our approach to managing products at end-of-life translates into significant environmental and financial benefits. Globally, our combined returns programs (equipment remanufacture in conjunction with parts and consumables reuse and recycling) prevented over 42,000 metric tons of waste from entering landfills in 2012 alone.

Learn more about the Xerox Green World Alliance.

2009201020112012
98%97%98%99.3%
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Reducing emissions by reducing employee air travel

Preserving the Planet

We are in the process of expanding greenhouse gas (GHG) tracking to include Scope 3 emissions, beginning with employee business travel. We measured these 2012 Scope 3 emissions at 11,000 metric tonnes of CO2e, down 8% from 2011. A decrease in employee air travel has been achieved through the increased use of videoconferencing and other technology.

We are making progress with our Scope 3 emissions assessments. Our calculations are made according to the WRI Scope 3 Accounting Standard. We will continue to use the information to prioritize our GHG emission reduction opportunities and as part of our carbon impact assessments.

See more detailed information on C02e reduction.

2009201020112012
121412, down 14% from 201011, down 8% from 2011
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Energy Use Reduction

Preserving the Planet

We are proud to announce that through the teamwork of Xerox people worldwide we have achieved and surpassed our goals for the Xerox “Energy Challenge 2012” program. In 2003, we established a program and made a public commitment to reduce greenhouse gas (GHG) emissions by joining the U.S. EPA Climate Leaders program and launching an internal program known as “Energy Challenge 2012.” We adopted a goal of reducing by 10% our absolute GHG emissions across all company operations, by 2012, from a 2002 baseline.

We met this target six years ahead of schedule and in 2007 we set a new and challenging goal to reduce our GHG emissions by 25% by 2012, from the 2002 baseline.

At the conclusion of the corporate Energy Challenge 2012 program, we successfully reduced emissions by 42%, or 210,000 tons of carbon dioxide equivalents (CO2e) while saving energy – consumption was down 33% compared with 2002.

2009201020112012
21%22%27%33%
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