GRI Guidelines

Xerox relied on the Global Reporting Initiative Sustainability Guidelines (GRI G3) to determine the content and performance metrics for key sections of this report. A table linking the content of this report to the GRI indicators follows. Information about GRI is available at www.globalreporting.org.

GRI Guidelines

Location within Report

 
Vision and Strategy 
1.1Statement from the most senior decision-maker of the organization about the relevance of sustainability to the organization and its strategy.CEO Letter
1.2Description of key impacts, risks and opportunities.

CEO Letter

Progress Report

Risk Management

Environmental Goals and Priorities
 
Organizational Profile
2.1Name of the organization.Company Profile
2.2Primary brands, products and/or services.

Company Profile

2.3Operational structure of the organization, including main divisions, operating companies, subsidiaries and joint ventures.Company Profile
2.4Location of organization's headquarters.Company Profile
2.5Number of countries where the organization operates, and names of countries with either major operations or that are specifically relevant to the sustainability issues covered in the report.Company Profile
2.6Nature of ownership and legal form.Company Profile
2.7Markets served (including geographic breakdown, sectors served and types of customers/beneficiaries).Company Profile
2.8Scale of the reporting organization.Company Profile
2.9Significant changes during the reporting period regarding size, structure or ownership.There were no significant changes to Xerox's size, structure or ownership during 2012.
2.10Awards received in the reporting period.Company Profile

Progress Report

 
Report Parameters
3.1Reporting period (e.g., fiscal/calendar year) for information provided.How we Report
3.2Date of most recent previous report (if any).How we Report
3.3Reporting cycle (annual, biennial, etc.).How we Report
3.4Contact point for questions regarding the report or its contents.How we Report
3.5Process for defining report content.Our Stakeholders

Materiality

3.6Boundary of the report (e.g., countries, divisions, subsidiaries, leased facilities, joint ventures, suppliers).

How we Report

Reducing Our Impact
3.7State any specific limitations on the scope or boundary of the report.

How we Report

Reducing Our Impact
3.8Basis for reporting on joint ventures, subsidiaries, leased facilities, outsourced operations, and other entities that can significantly affect comparability from period to period and/or between organizations.

How we Report

Reducing Our Impact
3.9Data measurement techniques and the basis of calculations, including assumptions and techniques underlying estimations applied to the compilation of the indicators and other information in the report.Measurement techniques are noted where relevant in this report.
3.10Explanation of the effect of any re-statements of information provided in earlier reports, and the reasons for such re-statement (e.g., mergers/acquisitions, change of base years/periods, nature of business, measurement methods).Not applicable
3.11Significant changes from previous reporting periods in the scope, boundary or measurement methods applied in the report.Not applicable
3.12Table identifying the location of the Standard Disclosures in the report.GRI Index
3.13Policy and current practice with regard to seeking external assurance for the report. If not included in the assurance report accompanying the sustainability report, explain the scope and basis of any external assurance provided. Also explain the relationship between the reporting organization and the assurance provider(s). Xerox did not use external assurance for this report. However, we do have internal processes in place to ensure the correctness of this report.
 
Governance
4.1Governance structure of the organization, including committees under the highest governance body responsible for specific tasks, such as setting strategy or organizational oversight.Governance
4.2Indicate whether the Chair of the highest governance body is also an executive officer (and, if so, their function within the organization's management and the reasons for this arrangement).Governance
4.3For organizations that have a unitary board structure, state the number of members of the highest governance body who are independent and/or non-executive members.Governance
4.4Mechanisms for shareholders and employees to provide recommendations or direction to the highest governance body.

Governance

Listen to Employees
4.5Linkage between compensation for members of the highest governance body, senior managers, and executives (including departure arrangements), and the organization’s performance (including social and environmental performance).Governance
4.6Processes in place for the highest governance body to ensure conflicts of interest are avoided.Conducting Business with Integrity
4.7Process for determining the qualifications and expertise of the members of the highest governance body for guiding the organization’s strategy on economic, environmental, and social topics.Governance
4.8Internally developed statements of mission or values, codes of conduct, and principles relevant to economic, environmental and social performance, and the status of their implementation.

Conducting Business with Integrity

Human Rights

Answering to the Planet

4.9Procedures of the highest governance body for overseeing the organization’s identification and management of economic, environmental, and social performance, including relevant risks and opportunities, and adherence or compliance with internationally agreed standards, codes of conduct, and principles.

Governance

Risk Management

4.10Processes for evaluating the highest governance body's own performance, particularly with respect to economic, environmental and social performance.

Governance

Corporate Governance Guidelines – self evaluation by the Board.

4.11Explanation of whether and how the precautionary approach or principle is addressed by the organization.

Risk Management

Sustainable Services and Products

4.12Externally developed economic, environmental, and social charters, principles, or other initiatives to which the organization subscribes or endorses.

Our Stakeholders

Human Rights

Supplier Code of Conduct/Ethics

Answering to the Planet

Paper

Reducing Our Impact

4.13Memberships in associations (such as industry associations) and/or national/international advocacy organizations.

Human Rights

Public Policy

Answering to the Planet

4.14List of stakeholder groups engaged by the organization.

Our Stakeholders

Supplier Code of Conduct/Ethics

Investor Relations

Satisfying Customers

Answering to the Planet

Listen to Employees

Be Diverse

The Xerox Foundation

4.15Our StakeholdersOur Stakeholders
4.16Approaches to stakeholder engagement, including frequency of engagement by type and by stakeholder group.

Progress Report

Our Stakeholders

Supplier Code of Conduct/Ethics

Investor Relations

Answering to the Planet

Public Policy

Satisfying Customers

Listen to Employees

Be Diverse

The Xerox Foundation

4.17Key topics and concerns that have been raised through stakeholder engagement, and how the organization has responded to those key topics and concerns, including through its reporting.

Investors routinely asked for broader disclosure of financial metrics. Xerox provides three-year projections of its financial model and revised its reporting segments in response to this feedback. Customers routinely seek disclosures about Xerox’s environmental performance, safety standards and security measures for Xerox technology. This information is available publicly on www.xerox.com and frequently shared with customers in the sales/support engagement process.

Materiality

Satisfying Customers

Answering to the Planet

Listen to Employees

The Xerox Foundation

 
Performance: Economic

Management approach disclosures.

The section on Company Profile provides an overview of our business operations and market presence. Our economic performance is described in our 2012 Annual Report, pages 27-28.

CEO Letter

EC1Direct economic value generated and distributed, including revenues, operating costs, employee compensation, donations and other community investments, retained earnings, and payments to capital providers and governments.

2012 Annual Report

Company Profile

The Xerox Foundation

EC2Financial implications and other risks and opportunities for the organization's activities due to climate change.

Xerox has responded to the Carbon Disclosure Project greenhouse gas emissions questionnaire.

Answering to the Planet

Reducing Our Impact

EC3Coverage of the organization's defined benefit plan obligations.

2012 Xerox Annual Report – Note 15 of the Consolidated Financial Statements

EC6Policy, practices and proportion of spending on locally based suppliers at significant locations of operation.

Our Stakeholders

Supplier Relations

EC8Development and impact of infrastructure investments and services provided primarily for public benefit through commercial, in-kind or pro bono engagement.The Xerox Foundation
EC9Understanding and describing significant indirect economic impacts, including the extent of impacts.The Xerox Foundation
 
Performance: Environmental
Management approach disclosures

Our approach to environment issues is covered in the Answering to the Planet section of this report. The EHS&S organization is headed by Diane O'Connor, VP, Environment, Health, Safety & Sustainability.

EN3Direct energy consumption by primary energy source.

Reducing Our Impact

Envronmental Goals and Priorities

EN4Indirect energy consumption by primary source.

Reducing Our Impact

Envronmental Goals and Priorities

EN5Energy saved due to conservation and efficiency improvements.

Reducing Our Impact

EN6Initiatives to provide energy-efficient or renewable energy-based products and services, and reductions in energy requirements as a result of these initiatives.

Sustainable Products and Services

EN7Initiatives to reduce indirect energy consumption and reductions achieved.Reducing Our Impact
EN8Total water withdrawal by source.Reducing Our Impact
EN12Description of significant impacts of activities, products and services on biodiversity in protected areas and areas of high biodiversity value outside protected areas.

Sustainable Products and Services

EN14Strategies, current actions, and future plans for managing impacts on biodiversity.Sustainable Products and Services
EN16Total direct and indirect greenhouse gas emissions by weight.

Reducing Our Impact

Envronmental Goals and Priorities

EN17Other relevant indirect greenhouse gas emissions by weight.

Reducing Our Impact

Envronmental Goals and Priorities

EN18Initiatives to reduce greenhouse gas emissions and reductions achieved.

Progress Report

Reducing Our Impact

EN19Emissions of ozone-depleting substances by weight.Reducing Our Impact
EN20NOx, SOx and other significant air emissions by type and weight.

Reducing Our Impact

Envronmental Goals and Priorities

EN21Total water discharge by quality and destination.

Reducing Our Impact

EN22Total weight of waste by type and disposal method. (Core)

Reducing Our Impact

Envronmental Goals and Priorities

EN23Total number and volume of significant spills.

Reducing Our Impact

EN24Weight of transported, imported, exported or treated waste deemed hazardous under the terms of the Basel Convention Annex I, II, III and VIII, and percentage of transported waste shipped internationally.

Hazardous Waste

EN26Initiatives to mitigate environmental impacts of products and services, and extent of impact mitigation.

Sustainable Products and Services

EN28Monetary value of significant fines and total number of non-monetary sanctions for non-compliance with environmental laws and regulations.

Envronmental Goals and Priorities

Reducing Our Impact

EN29Significant environmental impacts of transporting products and other goods and materials used for the organization's operations, and transporting members of the workforce.Hazardous Waste
 
Performance: Labor Practices and Decent Work
Management approach disclosures

Human Rights

Supplier Code of Conduct/Ethics

LA1Total workforce by employment type, employment contract and region. Hire a Global Workforce
LA2Total number and rate of employee turnover by age group, gender and region.

Hire a Global Workforce

U.S. Diversity Representation chart

LA4Percentage of employees covered by collective bargaining agreements.Protect Employee Rights
LA7Rates of injury, occupational diseases, lost days and absenteeism, and number of work-related fatalities by region.

Progress Report

Safety First

LA8Education, training, counseling, prevention and risk-control programs in place to assist workforce members, their families or community members regarding serious diseases.

Employee Health and Wellness

Safety First

LA9Health and safety topics covered in formal agreements with trade unions.Not reported
LA11Programs for skills management and lifelong learning that support the continued employability of employees and assist them in managing career endings.Cultivate Leaders
LA13Composition of governance bodies and breakdown of employees per category according to gender, age group, minority group membership and other indicators of diversity.

Be Diverse

U.S. Diversity Representation Chart

 
Performance: Human Right
Management approach disclosuresHuman Rights
HR1Percentage and total number of significant investment agreements that include human rights clauses or that have undergone human rights screening.

Human Rights

Supplier Code of Conduct/Ethics

HR2Percentage of significant suppliers and contractors that have undergone screening on human rights, and actions taken.Supplier Code of Conduct/Ethics
HR4Total number of incidents of discrimination, and actions taken.Conducting Business with Integrity
HR5Operations identified in which the right to exercise freedom of association and collective bargaining may be at significant risk, and actions taken to support these rights.Supplier Code of Conduct/Ethics
HR6Operations identified as having significant risk for incidents of child labor, and measures taken to contribute to the elimination of child labor.Supplier Code of Conduct/Ethics
HR7Operations identified as having significant risk for incidents of forced or compulsory labor, and measures to contribute to the elimination of forced or compulsory labor.Supplier Code of Conduct/Ethics
 
Performance: Society
Management approach disclosures

Codes of Business Conduct

The Xerox Foundation

SO1Nature, scope and effectiveness of any programs and practices that assess and manage the impacts of operations on communities, including entering, operating and exiting.The Xerox Foundation
SO2Percentage and total number of business units analyzed for risks related to corruption.Codes of Business Conduct
SO3Percentage of employees trained in the organization's anti-corruption policies and procedures.

Codes of Business Conduct

SO4Actions taken in response to incidents of corruption.Codes of Business Conduct
SO5Public policy positions and participation in public policy development and lobbying.Public Policy
SO6Total value of financial and in-kind contributions to political parties, politicians and related institutions by country.Xerox Political Action Committee
SO7Total number of legal actions for anti-competitive behavior, anti-trust and monopoly practices, and their outcomes.2012 Annual Report, Notes 17 of the Consolidated Financial Statements, page 102.
SO8Monetary value of significant fines and total number of non-monetary sanctions for non-compliance with laws and regulations.Compliance Penalties
 
Performance: Product Responsibility
Management approach disclosuresEnvironmental Goals and Priorities
PR1Life cycle stages in which health and safety impacts of products and services are assessed for improvement, and percentage of significant products and services categories subject to such procedures.

Making Safe Products and Services

Sustainable Products and Services

Increasing Accessibility

Safety First

PR3Type of product and service information required by procedures, and percentage of significant products and services subject to such information requirements.

Making Safe Products and Services

PR5Practices related to customer satisfaction, including results of surveys measuring customer satisfaction.

Satisfying Customers

PR8Total number of substantiated complaints regarding breaches of customer privacy and losses of customer data.Customers' Privacy Rights
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Our Progress

Across industries and around the globe, businesses and governments are recognizing the value proposition of today’s Xerox. We have people who are passionate about making our communities better than they are… a corporate culture that is committed to diversity and continuous improvement… and an innovation community that’s harnessing the potential of services and technologies for the promise of a better world.

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  • Sustaining Business

    Independence of the Board

    Based on standards for independence developed by the New York Stock Exchange, the Xerox Board of Directors is currently 90% independent...
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  • Evolving the Workplace

    Employee Satisfaction

    75% of surveyed employees responded favorably to the statement "My work gives me a feeling of personal accomplishment" on our proprietary Voice of the Employee Survey...
    See More

  • Evolving the Workplace

    Employee Inquiries

    The Sentinel Customer Satisfaction Assurance System™, a Xerox proprietary Web-based polling/routing/reporting system...
    See More

  • Evolving the Workplace

    Diversity: Women in Management

    We gain a competitive advantage as we continue to draw on the experience and creativity of a well-balanced, diverse work force.
    See More

  • Evolving the Workplace

    Diversity: Minorities in Management

    Minorities represent 37.5% of employees and 13.2% of the executive and senior level managers in the U.S. Diversity reporting is not tracked in most other countries.
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  • Evolving the Workplace

    Recordable Injury Rate

    We strive toward a goal of zero injuries, with continual improvement in safety performance in both injury frequency and severity.
    See More

  • Evolving the Workplace

    Days Away from Work Case Rate

    We strive to prevent all injuries and illnesses and place special emphasize on the elimination of serious incidents...
    See More

  • Serving Customers

    Equipment Market Share

    Xerox is the leader in equipment revenue market share for the 13th straight quarter (4Q2012). We offer the industry's broadest portfolio...
    See More

  • Serving Customers

    Patents Awarded to Xerox*

    The Xerox group garnered over 1,215 patents total. Xerox was granted 686 U.S. patents and our joint venture in Japan, Fuji Xerox Co. Ltd.,...
    See More

  • Serving Customers

    Customer Service

    Service and support for Xerox products earned five consecutive industry certifications from 2006-2010.
    See More

  • Serving Customers

    Market Leadership

    The Xerox commitment to our customers has gained worldwide recognition. Independent Industry analysts rate our products and services...
    See More

  • Caring for Communities

    Xerox Foundation Giving

    In 2012, 2,676 non-profit organizations, colleges and universities received direct financial support from the Xerox Foundation through grants...
    See More

  • Caring for Communities

    Employees in Community Activities

    The Xerox Community Involvement Program marries the voluntary spirit of our employees with Xerox funding to participate...
    See More

  • Preserving the Planet

    Recycle Rate

    Facilities in Wilsonville, Oregon and Venray, the Netherlands joined the Emulsion / Aggregation Toner manufacturing operation in Webster, New York achieving "zero waste to landfills...
    See More

  • Preserving the Planet

    Water Consumption

    As part of our commitment to conserve resources, we monitor water consumption across our manufacturing, distribution and R&D facilities worldwide. Water consumption decreased 35% over baseline year of 2009...
    See More

  • Preserving the Planet

    Greenhouse Gas Emissions

    Since 2002 scope 1 and 2 greenhouse gas emissions are down 42% in our Document Technology business. The reductions are the result of improved energy efficiency, new technologies and improved energy management practices...
    See More

  • Preserving the Planet

    Achieving ENERGY STAR® Rating

    In 2012, 100% of all of our new eligible products met the current ENERGY STAR (July 2009) requirements. Continued success in cutting the power consumption of our laser-based printing products has been achieved by adjustments in the fuser design...
    See More

  • Preserving the Planet

    Landfill Avoidance Rate

    The Xerox Green World Alliance reuse/recycle program for imaging supplies is central to our commitment to waste-free products. We currently have more than 35 countries participating in the Xerox Green World Alliance...
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  • Preserving the Planet

    Scope 3 GHG Emissions

    We are in the process of expanding Greenhouse Gas tracking to include Scope 3 emissions, beginning with employee business travel. We measured these 2012 Scope 3 emissions at 11,000 metric tonnes of CO2e, down 8% from 2011...
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  • Preserving the Planet

    Energy Use Reduction

    We are proud to announce that through the teamwork of Xerox people worldwide we have achieved and surpassed our goals for the Xerox “Energy Challenge 2012” program...
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The Xerox Board of Directors: Maintaining independence

Sustaining Business

Based on standards for independence developed by the New York Stock Exchange, the Xerox Board of Directors is currently 90% independent. It includes one non-independent director: Xerox Chairman and CEO Ursula M. Burns. Learn more about the Board’s independence and our governance policies: www.xerox.com/governance.

2009201020112012
80%88%90%90%
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Voice of employee survey

Evolving the Workplace

Our proprietary Voice of the Employee Survey allows managers to create a personal pulse survey to assess their employees’ satisfaction on their job, workgroup, manager, and on Xerox as a whole.

Since 2009, we have surveyed 100% of our global population of 48 countries and in 25 languages. Each manager receives a personalized report to assist in developing action plans where needed. In addition, we capture global trend data and employee ideas.

The Voice of the Employee survey will be globally implemented again in 2013, and every two years thereafter.

See more detailed information on employee satisfaction surveys.

2009201020112012
77%*
*North American data only.
72%**
**Global data based on 72,000 survey results. The North American percentage agreement is 82%.
74%75%***
***Data based on over 14,000 survey results from three geographies in the Xerox Technology line of business: Xerox Europe, Xerox Canada and Developing Markets.
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Addressing employee inquiries

Evolving the Workplace

The Sentinel Customer Satisfaction Assurance System™, a Xerox proprietary Web-based polling/routing/reporting system, links employee inquiries or comments through the intranet with appropriate Xerox contacts to identify and track any comment, suggestion or unresolved problem for action.

The decline in inquiries from 2011 to 2012 is due to the overall resolution of systemic issues in the system and the ability for employees to provide comments/suggestions or raise a technical issue, which are routed to another system for resolution.

2009201020112012
4,106 inquiries received and routed for resolution 6,698 inquiries received and routed for resolution3,291 inquiries received and routed for resolution2,745 inquiries received and routed for resolution
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Employee Diversity – Women employees

Evolving the Workplace

We gain a competitive advantage as we continue to draw on the experience and creativity of a well-balanced, diverse workforce. That means we’re better able to understand and meet the changing demands for our products and services. Simply stated, a balanced work force makes good business sense.

52.3% of employees in U.S. are women, and women represent 26% of the executive and senior level managers in the U.S. Diversity reporting is not tracked in most other countries.

The decline from 2011 is due to the inclusion of our Services business.

Learn more about diversity at Xerox.

Learn more about Xerox Diversity: Different ideas. Diverse people. Dramatic results.

2009201020112012
31.8% 49.7%49.8% (U.S. only)40.8% (U.S. only)
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Employee Diversity – Minority employees

Evolving the Workplace

Employees with different ways of thinking – and different ways of perceiving our world – are employees who create innovative solutions. In a business like ours, whose lifeblood is fresh ideas, this variety of perspectives is a priceless resource – and a key to achieving critical business results.

Minorities represent 39.4% of employees and 13.6% of the executive and senior level managers in the U.S. Diversity reporting is not tracked in most other countries.

The decline from 2011 is due to the inclusion of our Services business.

Learn more about diversity at Xerox.

Learn more about Xerox Diversity: Different ideas. Diverse people. Dramatic results.

2009201020112012
20.2%22.7%37.5% (U.S. only)23.4% (U.S. only)
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Monitoring the safety of our employees

Evolving the Workplace

Improved injury reporting from our worldwide operations and the redistribution of our employee work assignments have resulted in increased injury rates.

In 2011, a safety improvement project was initiated to improve employee safety awareness and management inspection of safe work practices. We also further expanded our health/safety/wellness communications to our technician workforce.

See more detailed information on our recordable injury rates.

2009201020112012
Down 7% from 2008 Up 18% from 2009Down 1% from 2010Up 5% from 2011
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Preventing injuries and illnesses

Evolving the Workplace

Improved injury reporting from our worldwide operations and the redistribution of our employee work assignments have resulted in increased injury rates.

In 2011, a safety improvement project was initiated to improve employee safety awareness and management inspection of safe work practices. We also further expanded our health/safety/wellness communications to our technician workforce.

See more detailed information on work injury rates at Xerox.

2009201020112012
Down 4% from 2008 Up 4% from 2009Up 6% from 2010Up 13 % from 2011
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Topping the competition

Serving Customers

Xerox is the leader in equipment revenue market share for the 13th straight quarter (4Q2012). We offer the industry’s broadest portfolio of document technology and services for businesses of any size, in any industry, anywhere around the world.

Learn more about Xerox products.

2009201020112012
#1 in Q4#1#1#1
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Innovating for the future

Serving Customers

Xerox was granted 1,215 U.S. patents in 2012 ranking the company as one of the world’s top innovators. Our joint venture in Japan, Fuji Xerox Co. Ltd., received 686 U.S. patents. The Xerox group garnered 1,900 patents total.

Xerox and Fuji Xerox collectively invest about $1.5 billion annually in research, development and engineering.

*Total patents earned along with Fuji Xerox Group.

Learn more about innovation at Xerox.

View more information on our patent filings.

2009201020112012
1,1311,6051,6181,900
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Measuring customer satisfaction

Serving Customers

Service and support for Xerox products earned five consecutive industry certifications from 2006-2010 under the J.D. Power and Associates Certified Technology Service and SupportSM program. All forms of customer support – phone, on-line, on-site – were evaluated by independent service industry experts who recognized our support services as among the best in class. These certification reviews have ensured we maintain process excellence in technical service delivery.

In 2011, we chose to invest in a new customer satisfaction process to ensure a stronger focus on understanding and fulfilling customer needs and expectations. The new process solicits feedback from our technology customers around the globe and provides detailed insights that help us identify systemic issues and make the necessary changes that ensure strong customer satisfaction. Improved closed-loop follow-up processes also enable faster responses to individual problems.

2009201020112012
Achieved certification in the J.D. Power and Associates program for Certified Technology Service and Support.Achieved certification in the J.D. Power and Associates program for Certified Technology Service and Support.In 2011, we chose to invest in a new customer satisfaction process to ensure a stronger focus on understanding and fulfilling customer needs and expectations. In 2012, we continued our investment in a new customer satisfaction process to ensure our award-winning service and customer-centric approach builds customer loyalty and trust. It’s a core competency and a competitive advantage for Xerox.
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Industry analysts rate Xerox products and services as market leaders

Serving Customers

The Xerox commitment to our customers has gained worldwide recognition. Independent industry analysts rate our products and services as leaders in multiple categories.

Helping customers better manage their print environment led Xerox to achieve the grand slam in Managed Print Services recognition by being named by the top analyst companies IDC, Gartner, Forrester and Quocirca as an industry leader.

Read more about recognition from IDC.

Read more about Gartner's Magic Quadrant.

2009201020112012
Gartner, Inc.: Leaders Quadrant in the Magic Quadrant for Managed Print Services Worldwide, CRM Contact Center BPO for North America, and Comprehensive Human Resources Business Process Outsourcing.
Gartner, Inc.: Leaders Quadrant in the 2010 Magic Quadrant for Managed Print Services Worldwide, MFPs and Printers, and Finance & Accounting Business Process Outsourcing. Visionaries Quadrant for Enterprise Content Management (ECM).

IDC: A leader in Worldwide and U.S. Outsourced Print and Document Services Forecast and Analysis and in IDC’s 2010 MPS MarketScape report.
Gartner, Inc.: Leaders Quadrant in the 2011 Magic Quadrant for Managed Print Services Worldwide. Global leader in the Comprehensive Finance and Accounting Business Process Outsourcing arena; noted our leadership for Help Desktop Outsourcing Services in North America.

IDC: a market Leader for managed print services in IDC’s 2011 MarketScape report.
Gartner, Inc.: Leaders Quadrant for Managed Print Services; Comprehensive Finance and Accounting BPO, Global; Customer Management Contact Center BPO, Worldwide; Help Desk Outsourcing, North America; Desktop Outsourcing Services, North America. Challenger in Data Center Outsourcing and Infrastructure Utility Services, North America. Niche Player for e-Discovery Software.

IDC: Major Player for managed print services and Comprehensive HRO in MarketScape.

Forrester: Leader in Managed Print Services in The Forrester Wave.
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The Xerox Foundation

Caring for Communities

In 2012, 2,676 non-profit organizations, colleges and universities received direct financial support from the Xerox Foundation through grants, matching gifts or community involvement activities. We focus our investments in the following areas:

  • Education and workforce preparedness
  • Science and technology
  • Environmental affairs
  • Employee and community affairs
  • National and cultural affairs

Learn more about the Xerox Foundation.

See more detailed information on Xerox Foundation giving.

2009201020112012
$12.0 million$12.5 million$13.5 million$13.5 million
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The Xerox Community Involvement Program

Caring for Communities

The Xerox Community Involvement Program marries the voluntary spirit of our employees with Xerox funding to participate in the betterment of the communities where we live and work. In addition to our community involvement funding, in 2012, 11 Xerox employees were awarded Xerox social service leave fully-paid sabbaticals, dedicating their time to organizations in need of their business acumen.

Learn more about the Xerox Foundation.

See more detailed information on community involvement programs.

2009201020112012
8,650 Employees

648 Projects

$978,018
10,137 Employees

712 Projects

$1,009,584
12,291 Employees

751 Projects

$1,000,000+
12,713 Employees

713 Projects

$2,180,629
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Our goal: Zero waste to landfills

Preserving the Planet

In 2012, our facilities in Dundalk, Ireland, joined the Emulsion Aggregation Toner manufacturing operation in Webster, New York, and the Wilsonville, Oregon, and Venray, Netherlands, facilities achieving zero waste to landfill.

See more detailed information on Xerox recycling.

2009201020112012
91%89%91%93%
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Conserving water

Preserving the Planet

As part of our commitment to conserve resources, we monitor water consumption across our manufacturing, distribution and R&D facilities worldwide. Water consumption decreased 35% over baseline year of 2009.

See more detailed information on water consumption.

2009201020112012
Down 7% from 2008Down 7% from 2009Down 15% from 2010Down 17% from 2011
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Reducing greenhouse gas emissions

Preserving the Planet

Since 2002 scope 1 and 2 greenhouse gas emissions are down 42% in our Document Technology business. The reductions are the result of improved energy efficiency, new technologies and improved energy management practices.

See more detailed information on greenhouse gas emissions.

2009201020112012
Down 11% from 2008Down 3% from 2009Down 9% from 2010
Down 36% from 2002
Down 9% from 2011
Down 42% from 2002
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New products achieve the ENERGY STAR® rating

Preserving the Planet

In 2012, 100% of all our new eligible products met the current ENERGY STAR (July 2009) requirements. Continued success in cutting the power consumption of our laser-based printing products has been achieved by adjustments in the fuser design, changes to the properties of the toner, more-efficient electronic controls and the workings of the xerographic system as a whole.

See more detailed information on Energy Star ratings for Xerox Products.

2009201020112012
92%100%100%100%
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End-of-Life Managment

Preserving the Planet

Our approach to managing products at end-of-life translates into significant environmental and financial benefits. Globally, our combined returns programs (equipment remanufacture in conjunction with parts and consumables reuse and recycling) prevented over 42,000 metric tons of waste from entering landfills in 2012 alone.

Learn more about the Xerox Green World Alliance.

2009201020112012
98%97%98%99.3%
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Reducing emissions by reducing employee air travel

Preserving the Planet

We are in the process of expanding greenhouse gas (GHG) tracking to include Scope 3 emissions, beginning with employee business travel. We measured these 2012 Scope 3 emissions at 11,000 metric tonnes of CO2e, down 8% from 2011. A decrease in employee air travel has been achieved through the increased use of videoconferencing and other technology.

We are making progress with our Scope 3 emissions assessments. Our calculations are made according to the WRI Scope 3 Accounting Standard. We will continue to use the information to prioritize our GHG emission reduction opportunities and as part of our carbon impact assessments.

See more detailed information on C02e reduction.

2009201020112012
121412, down 14% from 201011, down 8% from 2011
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Energy Use Reduction

Preserving the Planet

We are proud to announce that through the teamwork of Xerox people worldwide we have achieved and surpassed our goals for the Xerox “Energy Challenge 2012” program. In 2003, we established a program and made a public commitment to reduce greenhouse gas (GHG) emissions by joining the U.S. EPA Climate Leaders program and launching an internal program known as “Energy Challenge 2012.” We adopted a goal of reducing by 10% our absolute GHG emissions across all company operations, by 2012, from a 2002 baseline.

We met this target six years ahead of schedule and in 2007 we set a new and challenging goal to reduce our GHG emissions by 25% by 2012, from the 2002 baseline.

At the conclusion of the corporate Energy Challenge 2012 program, we successfully reduced emissions by 42%, or 210,000 tons of carbon dioxide equivalents (CO2e) while saving energy – consumption was down 33% compared with 2002.

2009201020112012
21%22%27%33%
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