Sustainable Product Design

Xerox recognizes that the best results – both environmental and financial – are achieved when environmental priorities are considered from the outset of product design. Customer and other stakeholder feedback, along with a forward-looking view of global trends in technology, regulations and ecolabels, has led us to a comprehensive program that is based on global standards complemented by quantitative analysis.

Read about how we design for the environment
Our product standards encompass: energy efficiency; chemical management; packaging; parts reuse and recycling; electrical and mechanical safety; ergonomics; electromagnetic emissions; noise; fire resistance; and materials safety. Xerox business teams and the EHS&S organization review our products at each stage of the development process for conformance with EHS&S standards. This is a requirement for the introduction of any new product.

Xerox integrates life cycle thinking into all of our product and service development activities, as well as our innovation activities. Full Life Cycle Assessments (LCA) – in accordance with ISO 14040 series standards – are conducted for products where a significant technology difference indicates their utility. For example, full peer-reviewed LCA have been conducted on our solid ink products (8860, 8870, 8700, and ColorQube 9200 series), comparing their impacts to comparable xerographic devices. We also utilize a variety of streamlined approaches at various stages throughout our product development processes, starting in our earliest research stages. These approaches are applied to equipment, materials (e.g., toner formulations) and even our service offerings. For example, the Xerox Sustainability Calculator is an LCA-based tool to demonstrate the environmental benefit of optimizing the print infrastructure. We estimate that 65% of our product categories have been comprehended in full LCA, with nearly all other hardware products and many services undergoing a more targeted evaluation.

In 2009, the product development organization established a series of Common Feature Documents. These define features that should be common across each class of products and are developed in advance of, and as input to, future product and platform planning cycles. Sustainability was one of the first topics developed, and was officially deployed in early 2010. This set of requirements serves as the Design for Environment requirement for equipment. In 2011, we launched a tool developed by Xerox for use in our materials research group to evaluate aspects of Safety, Energy, Materials and Sustainability (SEMS). It compares the current design to a future proposed design. The tool challenges designers to think about the whole lifecycle of the products and recognize early any positive or negative impacts to the environment. By using SEMS we can quantify energy reductions, reduce risk of regulated materials and track progress over time. SEMS was designed to be used in early research and development stages to understand tradeoffs and help make decisions early in the product lifecycle. The tool aids Xerox researchers to understand cost, performance and environmental impact to improve our work process analysis.

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Reducing Energy Consumption through Xerox Products and Solutions

ENERGY STAR® Savings
More than 10 years before the inception of the U.S. Environmental Protection Agency (EPA) ENERGY STAR Office Equipment program, Xerox introduced the first imaging product with an automatic power-down mode. Since joining with the EPA as a Charter Partner in 1993, we have introduced more than 500 copier, printer, fax and multifunction products that have earned ENERGY STAR status. In 2011, 100% of all of our new eligible product introductions achieved ENERGY STAR. This continued success in cutting the power consumption of our laser-based printing products has been achieved by adjustments in the fuser design, changes to the properties of the toner, more-efficient electronic controls and the workings of the xerographic system as a whole.

The ENERGY STAR program will continue to raise the standard over time with tougher requirements, with the next revision expected in early 2013. While our goal remains to have 90% of new product introductions achieve this ecolabel under the current standard, our target may be adjusted in the future based on the details of the revised standard.

"All in One" = Less Energy Use
Xerox multifunction systems further reduce the amount of energy required to copy, print, fax and scan by combining the functions of multiple products into one machine. The annual energy savings of replacing several individual ENERGY STAR-qualified copiers, fax machines and printers with one Xerox ENERGY STAR-qualified WorkCentre multifunction system is up to one-half. Energy savings would be substantially higher if a multifunction system replaces individual products that have not earned the ENERGY STAR rating.

"Right-Sizing" Office Printing Further Reduces Energy Use
Xerox also works with customers to improve the efficiency of their office document management by assessing their printing needs and developing solutions that meet that need – often by dramatically reducing the number of stand-alone and networked office equipment devices, saving energy and associated greenhouse gas emissions and reducing solid waste.

In 2008, Xerox unveiled the industry's first Sustainability Calculator, designed to help customers understand the benefits of Xerox solutions and pinpoint opportunities to reduce their environmental impact while reducing costs. The software tool estimates the overall impact a customer's document technologies have on the environment, and allows them to see how it can be reduced by "right-sizing" their print environment. Utilizing a lifecycle approach, it evaluates the current office environment of printers, copiers and multifunction devices and then estimates environmental benefits that could be achieved in terms of energy and paper use, solid waste, water, air and greenhouse gas emissions. While results are dependent on the specific parameters, dozens of evaluations over the past three years have demonstrated that life cycle reductions in the key environmental metrics of 20%–35% are typical. Learn more at www.xerox.com/sustainabilitycalculator.

Controlling the Chemical Content of Xerox Products
Xerox's long-term commitment is to eliminate the use of persistent, bioaccumulative and toxic materials throughout the supply chain. We apply strict internal standards and have re-engineered or substituted processes to dramatically reduce the use of toxics and heavy metals. Some examples:

  • Over 30 years ago, we began forming requirements and evaluating the health effects of materials
  • Since 2005, we have nearly eliminated the use of lead and mercury from our new products
  • We tightly manage chemicals in our supply chain to ensure compliance with our strict requirements.
Xerox requirements for minimizing toxic materials govern our product design and materials selection. Our toxicologists conduct a comprehensive assessment of new materials in our products to ensure conformance with applicable global registration, hazard communication, and waste handling and disposal. The requirements prohibit the use of materials that:
  • Are carcinogenic, mutagenic or cause adverse developmental or reproductive effects
  • Pose a toxicity hazard to humans or aquatic species
  • Can cause a permanent adverse impact to the skin, eyes or respiratory system
  • Have the potential to generate hazardous waste
We have made good progress in eliminating the use of mercury. Mercury-containing lamps that scan images and backlight user displays will be phased out as alternatives become available. Xerox requires suppliers to better control the use of chemicals in our products. These requirements are periodically updated as regulations change and new information becomes available. All new product designs refer to these requirements, and suppliers are expected to verify their compliance with them. To learn more about this, visit www.xerox.com/environment.

These materials safety and supplier processes enable us to meet global regulations governing chemical use. Since 2007, Xerox's newly launched products have been designed to meet the European RoHS requirements in all markets. However, where regulations allow, some products will contain non-RoHS-compliant parts in order to avoid premature disposal of existing parts that continue to have usable life.

Similar types of legislation continue to be implemented in many other market regions. We expect to be fully compliant with all aspects of these regulations as the provisions become effective and applicable.

Third-Party Supplies Sold by Xerox: In some cases, Xerox sells supplies through its distribution network that are manufactured by other companies. These supplies are reviewed to ensure compliance with all appropriate regulatory requirements. In addition, an assessment against stringent Xerox standards is also conducted. The results of this review, which includes whether or not the supplies meet Xerox standards, are recorded in a “Certificate of Compliance” signed by the manufacturer and accompanied by a Material Safety Data Sheets (MSDS).

Machine Emissions
Consistent with the world's most stringent ecolabels, we design products to control emissions of chemicals and noise. As a result, current products have achieved chemical emission levels that are well below global regulatory requirements – often at or near the detection limit of our measurement equipment – and are considered to have a negligible impact on customers' work environments. We publish emissions data on each product's Product Safety Data Sheet, available at www.xerox.com/environment.

Product Takeback and Recycling
Our aim is to design products, packaging and supplies that make efficient use of resources, minimize waste, reuse material where feasible and recycle what can't be reused. To meet this commitment, Xerox has put in place several programs:

  • Xerox's Green World Alliance initiative provides a collection and reuse/recycling program for spent imaging supplies.
  • Xerox's Product Takeback and Recycling program manages equipment at end of life.
  • Xerox is investing in technologies that reduce the creation of waste. Our solid ink imaging process utilizes compact "cartridge-free" solid ink sticks with no plastic housings or casings, thereby reducing print-related waste by up to 90% compared with comparable color laser products. For laser-based products, materials innovation has extended the life of critical replaceable components by up to 50%.

Consumables Takeback and Recycling
The Xerox Green World Alliance (GWA) reuse/recycle program for imaging supplies is central to our commitment to waste-free products. Xerox currently has more than 35 countries participating in the Xerox Green World Alliance. Each has its own GWA country page that either describes the processes available to the customer or the appropriate points of contact for more information. Worldwide, our customers returned more than 3.43 million cartridges, toner containers and other used supply items in 2011. Although Xerox's consumables returns programs have been in existence for two decades, we continue to enhance our program. Major improvements in the U.S. program in 2010 were followed by similar changes in Canada in 2011. Further information on Xerox's consumables returns program is available at the Green World Alliance website: www.xerox.com/gwa.

Returned products are sorted, and items suitable for remanufacturing are cleaned, inspected and then remanufactured. Remanufactured cartridges, containing an average of 90% reused/recycled parts, are built and tested to the same performance specifications as new products. Items that are not suitable for remanufacturing are recycled or recovered through energy from waste.

Recycled waste toner and toner reclaimed from manufacturing that qualifies for reuse may account for 25% of the weight of new toner, without compromising toner functionality. Reusing waste/reclaimed toner saves several million dollars in raw material costs each year.

Equipment Take-Back and Recycling
In the early 1990s we pioneered the practice of converting end-of-life electronic equipment into products and parts that contain reused parts while meeting new-product specifications for quality and performance. We have developed a comprehensive process for taking back end-of-life products, and have established a remanufacture, parts reuse and recycling program that fully support our waste-free initiatives.

In the design phase, machines are designed with the minimum number of required parts and with high durability and reuse capability, in order to encourage multiple product life cycles. During the active phase of a product, all returned equipment is evaluated for reuse opportunities throughout the Supply Chain. Finally, during the end-of-life/end-of-service phase of the product life cycle, since the parts are coded with disposal instructions, they are easy to recycle in the most effective manner.

See how Xerox enables reuse
Xerox enables reuse according to the following hierarchy:
  • Reuse of complete end item as used or new, depending on the condition of the machine. This requires the least reprocessing, transportation and energy usage. This reuse method comprised an average of 4% of our total returns in the U.S. in 2011.
  • Remanufacturing or conversion into a newer-generation product or part. Product families are designed with a high level of commonality to enable maximum reuse in this manner. This allows us to remanufacture to "as new" performance specifications while reusing 70–90% of the machine components by weight without degradation of quality or performance. Nearly 30% of machines returned in the U.S. are sent for remanufacturing of some sort.
  • Reuse of major modules, subcomponents, and parts for spares or manufacturing. Machines which have outlived their useful life are stripped of useful parts and components prior to the scrap/reclaim process. Used spare parts returned from the field are also considered for this reuse stream. Xerox is continually looking to increase the number of components that are reused in upstream and downstream processes after their original machine has been designated for disposal. In the U.S. in 2011, over 250,000 parts were stripped off of used machines and sent back out to the field for reuse either in manufacturing or as repair parts representing a 27% increase over 2010.
  • Material recycling. Any remaining portion of a machine after the above processes have been followed is stripped of any recyclable material (e.g., plastics, copper wire) and material requiring special disposal services, such as PWBs, batteries and lamps. The remainder of the machine is then crushed and sent to a scrap metal reclaim facility.
Our approach to managing products at end-of-life translates into significant environmental and financial benefits. Globally, our combined returns programs (equipment remanufacture in conjunction with parts and consumables reuse and recycling) prevented nearly 53,000 metric tons of waste from entering landfills in 2010 alone.

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Changes in volumes of waste diverted from landfills is due in part to changes in product mix, design of lighter-weight machines and growth of regulatory-driven local recycling schemes. For example, the transition to digital equipment and lighter-weight parts has reduced the weight of both office and production equipment by as much as 50% over the last 10 years. The decline also represents a decrease in the number of office machines returned for remanufacturing in Europe due to participation in EU member state Waste Electrical and Electronic Equipment (WEEE) programs. In geographies where Xerox exercises direct control over the end-of-life management of equipment, return rates are high. For example, approximately 79% of all U.S. equipment installs are ultimately returned to Xerox for end-of-life disposition, a figure that rises to 100% for leased equipment.

E-Waste
While Xerox has long been committed to responsible end-of-life management of equipment, the proliferation of e-waste regulations has created a need for multiple programs in different countries and even states. The subtle differences in requirements among these regulations pose challenges from a process consistency and efficiency standpoint. For example, with the implementation of the European Union's Waste Electrical and Electronic Equipment (WEEE) Directive, we continue to operate our European take-back program to enable equipment remanufacturing and parts reuse. We also participate, as needed, in European member states' individual collection and recycling programs.

We carefully manage suppliers that provide recycling and waste disposal services. A waste vendor approval process assesses the safety and environmental practices as well as compliance history of each vendor. Where appropriate, we require these companies to document the final disposition of materials sent to their facilities, including electronic scrap. Xerox does not allow its vendors to send electronic scrap to developing nations for processing.

Xerox and Paper
As one of the largest distributors of cut sheet paper for office printers and copiers, we recognize our obligation to responsibly source paper and enable efficient paper use. Our strategy begins upstream with the fiber source, and continues on to processing and manufacturing, through use to end of life. We utilize a multi-pronged approach, through partnerships with our customers, suppliers, The Nature Conservancy and other stakeholders including Non-Government Organizations (NGOs), government agencies and academia. Our long-term goal is to support a sustainable paper cycle and minimize environmental impacts while meeting our customers' exacting business needs.

Paper Sourcing Guidelines
In 2003, we implemented stringent requirements for companies that provide paper to Xerox for resale. The requirements cover all aspects of papermaking, from forest management to production of finished goods. On an annual basis, our suppliers are required to certify their compliance and provide supporting documentation. Suppliers are also required to report on the environmental impacts of their operations and associated goals.

Our requirements seek to ensure that suppliers have the following key elements in place:

  • Commitment to comply with all applicable environmental, health and safety regulatory requirements, including forestry codes of practice and regulations governing legal harvesting of wood.
  • An environmental management system for mills with objectives for continual improvement in environmental performance above and beyond regulatory compliance.
  • Programs to reduce energy, greenhouse gas emissions, water use and waste generation.
  • An effective procurement process to:
    • Exclude illegally harvested wood raw materials.
    • Exclude wood raw materials derived from forest areas of significant ecological or cultural importance unless certified to a sustainable forest management standard that has been accepted by Xerox.
    • Encourage all suppliers of wood raw materials to practice sustainable forest management.
    • Prohibit the use of hazardous materials, including elemental chlorine, in the processing and content of Xerox papers.
We recognize that one of the challenges paper companies face in meeting our requirements is to demonstrate that they are safeguarding forest areas of significant ecological or cultural importance. Xerox supports multi-stakeholder efforts such as The Nature Conservancy (TNC) to develop information sources and tools that will help suppliers identify these areas on their own forestlands and in their procurement of wood raw materials from third-party lands. We encourage our suppliers to take full advantage of these resources as part of their efforts toward sustainable forestry.

Our Partnership with The Nature Conservancy
Beginning in 2006, a partnership between Xerox and The Nature Conservancy (TNC) was formed to focus initially on enabling sustainable forestry practices with an objective of enabling greater supply of certified fibers and subsequent products. Since certified products are typically more costly than non-certified versions, the vision is to eliminate this price difference through enabling ubiquitous sustainable forestry practices. As our relationship evolved and scientific evidence grew around the importance of forest carbon, we expanded our partnership to include efforts toward realizing forest value in climate change dynamics. This initiative is intended to lay critical groundwork to enable "quantification" of forest carbon value. TNC scientists estimate that adopting improved forest management practices can reduce forest destruction and emissions by as much as 35% without reducing the timber taken to market. This approach can also support community and regional economic development goals.

Sustainable Forest Management-Certified Papers
We have introduced papers that comply with sustainable forest management standards, including Forest Stewardship Council (FSC), Program for the Endorsement of Forest Certification (PEFC) and Sustainable Forestry Initiative (SFI). FSC-certified papers use raw materials from an FSC-certified source, controlled wood sources or post-consumer reclaimed sources. As a requirement for displaying the FSC label on our papers, we earned FSC Chain-of-Custody certification from the Rainforest Alliance's SmartWood program. Xerox has also earned PEFC Chain-of-Custody certification.

Recycled Paper
Recycled content is another way we reduce the environmental impact of our papers – offering papers ranging from 20-100% post-consumer recycled content. Our recycled papers use post-consumer waste and/or recycled fiber in place of new pulp. Recycled products are required to meet the same strict performance specifications as virgin products, and are designed for optimal performance in our equipment.

For more information on Xerox paper, visit www.xerox.com/sustainablepaper.

Efficient Use of Paper
Xerox equipment and software are designed with features that allow customers to make efficient use of paper including reliable two-sided (duplex) printing. The "earth smart" feature, integrated into the Xerox global print driver, brings several resource-saving settings together at the single click of a button. These features, such as duplex, n-up, proof print and toner saving modes, make it easier for customers to make responsible print choices. Xerox Enterprise Print Services customers have access to sophisticated print management and reporting tools, such as Xerox Print Agent, which provide additional methods of encouraging and tracking responsible print behavior. Software products such as DocuShare®, SMARTsend®, and FreeFlow® Digital Workflow Collection help Xerox customers reduce paper consumption by facilitating electronic data management, scan to e-mail, print-on-demand and distribute-then-print workflows.

Deinkability
In recent years, deinkability has become an area of increasing concern, particularly among our graphic communications customers. Ensuring that prints produced with Xerox equipment and materials can be responsibly managed at the end of their useful life is an important consideration in our product development process. When appropriate, independent testing is utilized to confirm that these prints pose no unique challenges to the recycling stream. While the deinkability of xerographic prints has long been demonstrated, a key milestone for a new technology came in 2010 when the new CiPress printer achieved a "Good Deinkability" rating from INGEDE, the international association of the deinking industry.

Xerox Services
Xerox offers a variety of services that lead to reduced energy consumption and environmental impact. For example, Xerox's transportation solutions reduce congestion by providing demand management, parking guidance, and analytics to manage parking resources. Electronic toll collection technology increases throughput and thus decreases mobile emissions at toll plazas. Xerox also provides technology that makes public transit payment systems more efficient and convenient for their riders – making public transportation more attractive.

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Our Progress

"All of us at Xerox are determined to build a company that serves all its stakeholders - the shareholders who invest in us; the customers who trust us to make them better; the employees who bring their minds and hearts to our belief that good financial results and good citizenship are synergistic; the communities in which we live and work and that deserve our engagement; and, ultimately, the planet, which we all have an obligation to preserve and sustain."

- Ursula Burns, Chairman and Chief Executive Officer

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  • Sustaining Business

    Independence of the Board

    Based on standards for independence developed by the New York Stock Exchange, the Xerox Board of Directors is currently 90% independent...
    See More

  • Evolving the Workplace

    Employee Satisfaction

    74% of surveyed employees responded favorably to the statement "My work gives me a feeling of personal accomplishment" on our proprietary Voice of the Employee Survey...
    See More

  • Evolving the Workplace

    Employee Inquiries

    The Sentinel Customer Satisfaction Assurance System™, a Xerox proprietary Web-based polling/routing/reporting system...
    See More

  • Evolving the Workplace

    Diversity: Women in Management

    We gain a competitive advantage as we continue to draw on the experience and creativity of a well-balanced, diverse work force.
    See More

  • Evolving the Workplace

    Diversity: Minorities in Management

    Minorities represent 37.5% of employees and 13.2% of the executive and senior level managers in the U.S. Diversity reporting is not tracked in most other countries.
    See More

  • Evolving the Workplace

    Recordable Injury Rate

    We strive toward a goal of zero injuries, with continual improvement in safety performance in both injury frequency and severity.
    See More

  • Evolving the Workplace

    Days Away from Work Case Rate

    We strive to prevent all injuries and illnesses and place special emphasize on the elimination of serious incidents...
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  • Serving Customers

    Equipment Market Share

    Xerox is the leader in equipment revenue market share for the tenth straight quarter (1Q2012). We offer the industry's broadest portfolio...
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  • Serving Customers

    Patents Awarded to Xerox

    The Xerox group garnered over 1,600 patents total. Xerox was granted 1,030 U.S. patents and our joint venture in Japan, Fuji Xerox Co. Ltd.,...
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  • Serving Customers

    Customer Service

    Service and support for Xerox products earned five consecutive industry certifications from 2006-2010.
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  • Serving Customers

    Market Leadership

    The Xerox commitment to our customers has gained worldwide recognition. Independent Industry analysts rate our products and services...
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  • Caring for Communities

    Xerox Foundation Giving

    In 2011, 1,672 non-profit organizations, colleges and universities received direct financial support from the Xerox Foundation through grants...
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  • Caring for Communities

    Employees in Community Activities

    The Xerox Community Involvement Program marries the voluntary spirit of our employees with Xerox funding to participate...
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  • Preserving the Planet

    Recycle Rate

    Facilities in Wilsonville, Oregon and Venray, the Netherlands joined the Emulsion / Aggregation Toner manufacturing operation in Webster, New York achieving "zero waste to landfills...
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  • Preserving the Planet

    Water Consumption

    As part of our commitment to conserve resources, we monitor water consumption across our manufacturing, distribution and R&D facilities worldwide. Water consumption has decreased 37% since 2007 and is down 15% in 2011 compared to 2010...
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  • Preserving the Planet

    Greenhouse Gas Emissions

    Scope 1 and 2 greenhouse gas emissions are down 36% and energy consumption is down 25% from 2002 in our Technology business. The reductions are the result of improved energy efficiency, new technologies and improved energy management practices...
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  • Preserving the Planet

    Achieving ENERGY STAR® Rating

    In 2011, 100% of all of our new eligible products met the current ENERGY STAR (July 2009) requirements. Continued success in cutting the power consumption of our laser-based printing products has been achieved by adjustments in the fuser design...
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  • Preserving the Planet

    Landfill Avoidance Rate

    The Xerox Green World Alliance reuse/recycle program for imaging supplies is central to our commitment to waste-free products. We currently have more than 35 countries participating in the Xerox Green World Alliance...
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  • Preserving the Planet

    Scope 3 GHG Emissions

    We are in the process of expanding Greenhouse Gas tracking to include Scope 3 emissions, beginning with employee business travel. We measured these 2011 Scope 3 emissions at 12K metric tonnes of CO2e, down 14% from 2010...
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  • Preserving the Planet

    Reportable Toxic Releases

    Reported toxic chemical releases and transfers were 15% lower than 2010, primarily due to the reduced production of older products. Methylene chloride releases and transfers, which account for over 50% of reported toxic chemicals...
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We're helping the planet by making public transit more attractive.

Preserving the Planet | Sustainable Product Design

Xerox offers a variety of services that lead to reduced energy consumption and environmental impact. For example, Xerox's transportation solutions reduce congestion by providing demand management, parking guidance, and analytics to manage parking resources. Electronic toll collection technology increases throughput and thus decreases mobile emissions at toll plazas. Xerox also provides technology that makes public transit payment systems more efficient and convenient for their riders.

Cleantech Innovation Program focuses on some of the world's pressing energy needs

Preserving the Planet | Sustainable Product Design | Reducing Energy Consumption through Xerox Products and Solutions

As part of a focus on clean technology – cleantech – scientists from PARC, a Xerox company, helped a solar concentrator startup, SolFocus, Inc., achieve low cost solar electricity. The company was incubated at PARC until it grew to 50+ employees and began its first commercial deployments. In another success story, PARC invented a novel "co-extrusion" printing approach that results in low-cost, non-contact printing of multiple materials for use in energy conversion and storage applications. PARC is commercializing the technology with a major solar cell manufacturer to enable higher-efficiency PV cells to address low-cost solar electricity. PARC is working on increasing both power and energy density to enable affordable energy storage for widespread electric vehicle adoption.

Learn more about PARC's cleantech innovation program.

Xerox Phaser 7800DX = 40% less energy consumption

Preserving the Planet | Product Stewardship | Reducing Energy Consumption through Xerox Products and Solutions

The Xerox 7800DX incorporates several innovative technologies to significantly reduce energy consumption compared to previous designs. The combination of induction heat fusing, low melt emulsion aggregation toner, and improved electronics result in 40% lower use phase energy compared to a previous model.

Learn more about the Xerox Phaser 7800.

T-Mobile reduces the impact and cost of print activities

Preserving the Planet | Sustainable Product Design | "Right-Sizing" Office Printing Further Reduces Energy Use

By taking advantage of a variety of Xerox print technology features, T-Mobile significantly reduced the environmental impact - and cost - of their print activities. The implementation of cloud-based printing, print reporting tools, the Xerox Global Print Driver, behavioral changes, and the consolidation of the fleet from 250 laser devices to 25 Xerox Solid Ink devices led to the reduction of over a million printed pages, less consumables waste, and an annual savings of over $150,000.

Packaging improvements reduce waste and greenhouse gas emissions

Preserving the Planet | Sustainable Product Design | Consumables Takeback and Recycling

Changes to the packaging of four EA toner cartridges, reducing the packaging weight and volume, resulted in a waste reduction of over 200 metric tons. The associated transportation efficiency from global manufacturing sites to distribution centers across North America alone resulted a reduction of over 2,300 metric tons of CO2.

Employee-led team increases equipment recovery

Preserving the Planet | Sustainable Product Design | Equipment Take-Back and Recycling

A cross-functional team identified returned products for the recovery and return to our distribution facility for reuse. Through this Lean Six Sigma effort, the program resulted in 1.2 million pounds of equipment being reused rather than recycled and saved $8.6 million in its first year.

Xerox receives European Paper Recycling Award

Preserving the Planet | Sustainable Product Design | Deinkability

The Xerox CiPress™ 500 Production Inkjet System, the world's only high-speed waterless inkjet device, was presented the European Paper Recycling Award 2011 for its "good deinkability" rating and its ability to print vibrant color on recycled and low cost paper.

Read more about the recognition our citizenship activities have received.

Learn more about the Xerox CiPress Production InkJet System.

Xerox helps Brampton transit ridership reach an all-time high

Preserving the Planet | Sustainable Product Design | Xerox Services

With private vehicles being a significant source of fuel consumption and emissions, public transportation is a key to reducing the environmental impact of transportation. Xerox helped Brampton Ontario Canada install and launch a SmartBus system in September 2010 when Brampton first introduced its bus rapid transit system, Züm. Ridership reached an all-time high in 2011, increasing 18 percent – more than tripling the national average, according to the Canadian Urban Transit Association. In total, 16.3 million riders used Brampton Transit in 2011, an increase of more than 2.5 million riders from 2010. Xerox systems and services are used by more than 1,000 municipal, regional and national operators to run more than 150,000 pieces of equipment that enables 50 million passengers per day to use buses, trolleys, tramways and trains. We are the largest provider of transportation services to governments worldwide, with projects in more than 30 countries.

Read more about the Brampton Public Transit story.

Learn more about Xerox Transportation Solutions.

The Xerox Board of Directors: Maintaining independence

Sustaining Business

Based on standards for independence developed by the New York Stock Exchange, the Xerox Board of Directors is currently 90% independent. It includes one non-independent director: Xerox Chairman and CEO Ursula M. Burns.

Learn more about the Board's independence and our governance policies.

200820092010
80%80%88%

Voice of employee survey

Evolving the Workplace

74% of surveyed employees responded favorably to the statement "My work gives me a feeling of personal accomplishment" on our proprietary Voice of the Employee Survey.

The survey allows managers to create a personal pulse survey to assess their employees' satisfaction on their job, workgroup, manager, and on Xerox as a whole.

In the past three years, we have surveyed 100% of the global Xerox population in 48 countries and in 25 languages. Each manager receives a personalized report to assist in developing action plans where needed. In addition, we capture global trend data and employee ideas.

See more detailed information on employee satisfaction surveys.

200820092010
No surveys conducted77% (North American data only.)72% (Global data based on 72,000 survey results. The North American percentage agreement is 82 %.)

Addressing employee inquiries

Evolving the Workplace

The Sentinel Customer Satisfaction Assurance System™, a Xerox proprietary Web-based polling/routing/reporting system, links employee inquiries or comments through the intranet with appropriate Xerox contacts to identify and track any comment, suggestion or unresolved problem for action.

The drop off in use of the tool in 2011 is due to internal reorganizations and the migration of the tool to a new platform.

See more detailed information on our employee inquiry process.

200820092010
4,219 inquiries4,106 inquiries6,698 inquiries

Employee Diversity – Women employees

Evolving the Workplace

We gain a competitive advantage as we continue to draw on the experience and creativity of a well-balanced, diverse work force. That means we're better able to understand and meet the changing demands for our products and services. Simply stated, a balanced work force makes good business sense.

49.8% of employees in U.S. are women and women represent 25% of the executive and senior level managers in the U.S. Diversity reporting is not tracked in most other countries.

Learn more about diversity at Xerox.

Learn more about Xerox Diversity: Different ideas. Diverse people. Dramatic results.

200820092010
32.9%27.9%39.6%

Employee Diversity – Minority employees

Evolving the Workplace

Minorities represent 37.5% of employees and 13.2% of the executive and senior level managers in the U.S. Diversity reporting is not tracked in most other countries.

Employees with different ways of thinking – and different ways of perceiving our world – are employees who create innovative solutions. In a business like ours, whose lifeblood is fresh ideas, this variety of perspectives is a priceless resource – and a key to achieving critical business results.

Learn more about diversity at Xerox.

Learn more about Xerox Diversity: Different ideas. Diverse people. Dramatic results.

200820092010
22.6%20.2%22.7%

Monitoring the safety of our employees

Evolving the Workplace

We strive toward a goal of zero injuries, with continual improvement in safety performance in both injury frequency and severity. In 2011, there was a 1% reduction in the frequency of injuries compared to 2010 performance. Since 1996 there has been a 56% reduction in total recordable injury rate.

Reporting and monitoring of injury frequency rates occurs for different geographies and organizations. The reporting of work-related injuries, illnesses and fatalities is based on the same criteria for all operations, worldwide, regardless of the geography in which they reside.

See more detailed information on our recordable injury rates.

200820092010
Down 2% from 2007Down 7%Up 18%

Preventing injuries and illnesses

Evolving the Workplace

We strive to prevent all injuries and illnesses and place special emphasize on the elimination of serious incidents – those that are significant enough to require missed days of work. 2011 proved to be a challenging year and additional mitigation initiatives have been put in place. Since 1996 there has been a 48% reduction in the days away from work injury rate.

See more detailed information on work injury rates at Xerox.

200820092010
Up 6% from 2007Down 4%Up 4%

Topping the competition

Serving Customers

Xerox is the leader in equipment revenue market share for the tenth straight quarter (1Q2012). We offer the industry's broadest portfolio of document technology and services for businesses of any size, in any industry, anywhere around the world.

Learn more about Xerox products.

200820092010
NA#1 in Q4#1

Innovating for the future

Serving Customers

The Xerox group garnered over 1,600 patents total. Xerox was granted 1,030 U.S. patents and our joint venture in Japan, Fuji Xerox Co. Ltd., received 588 U.S. patents. Xerox and Fuji Xerox collectively invest about $1.5 billion annually in research, development and engineering.

Learn more about innovation at Xerox.

View more information on our patent filings.

200820092010
9401,1311600+

Measuring customer satisfaction

Serving Customers

Service and support for Xerox products earned five consecutive industry certifications from 2006-2010. All forms of customer support – phone, on-line, on-site – were evaluated by independent service industry experts who recognized our support services as among the best in class.

Investments in J. D. Powers certification in prior years have ensured process excellence in technical service delivery. In 2011, we chose to invest in a new customer satisfaction process to ensure a stronger focus on understanding and fulfilling customer needs and expectations.

The new process solicits feedback from our technology customers around the globe and provides detailed insights that help us identify systemic issues and make the necessary changes that ensure strong customer satisfaction. Improved closed-loop follow-up processes also enable faster responses to individual problems.

200820092010
Achieved certification in the J.D. Power and Associates program for Certified Technology Service and Support.Achieved certification in the J.D. Power and Associates program for Certified Technology Service and Support.Achieved certification in the J.D. Power and Associates program for Certified Technology Service and Support.

Industry analysts rate Xerox products and services as market leaders

Serving Customers

The Xerox commitment to our customers has gained worldwide recognition. Independent Industry analysts rate our products and services as leaders in multiple categories. Helping customers better manage their print environment led Gartner to place us in the Leaders Quadrant of the 2011 Magic Quadrant for Managed Print Services Worldwide, while International Data Corp. (IDC) MarketScape lists us as a Market Leader for managed print services for the third year in a row. And it's not just our award-winning technology that garners all the accolades. Gartner placed Xerox as a global leader in the Comprehensive Finance and Accounting Business Process Outsourcing arena and also noted our leadership for Help Desktop Outsourcing Services in North America.

Read more about recognition from IDC.

Read more about Gartner's Maget Quadrant.

200820092010
Gartner, Inc.: Leaders Quadrant in the Magic Quadrant for Managed Print Services Worldwide, MFPs and Printers, and Comprehensive HR BPO.Gartner, Inc.: Leaders Quadrant in the Magic Quadrant for Managed Print Services Worldwide, CRM Contact Center BPO for North America, and Comprehensive Human Resources Business Process Outsourcing.
Gartner, Inc.: Leaders Quadrant in the 2010 Magic Quadrant for Managed Print Services Worldwide, MFPs and Printers, and Finance & Accounting Business Process Outsourcing.

Gartner, Inc.: Visionaries Quadrant t for Enterprise Content Management (ECM).

IDC: A leader in Worldwide and U.S. Outsourced Print and Document Services Forecast and Analysis and in IDC's 2010 MPS MarketScape report.

The Xerox Foundation

Caring for Communities

In 2011, 1,672 non-profit organizations, colleges and universities received direct financial support from the Xerox Foundation through grants, matching gifts or community involvement activities. We focus our investments in the following areas:

  • Education and workforce preparedness
  • Science and technology
  • Environmental affairs
  • Employee and community affairs
  • National and cultural affairs

Learn more about the Xerox Foundation.

See more detailed information on Xerox Foundation giving.

200820092010
$12.6 million$12.0 million$12.5 million

The Xerox Community Involvement Program

Caring for Communities

The Xerox Community Involvement Program marries the voluntary spirit of our employees with Xerox funding to participate in the betterment of the communities where we live and work. In 2011, 12,291 Xerox people participated in 751 projects and the Xerox Foundation invested over $1 million in the program.

Learn more about the Xerox Foundation.

See more detailed information on community involvement programs.

200820092010
9,893 Employees

604 Projects

$909,000
8,650 Employees

648 Projects

$978,018
10,137 Employees

712 Projects

$1,009,584

Our goal: Zero waste to landfills

Preserving the Planet

Facilities in Wilsonville, Oregon and Venray, the Netherlands joined the Emulsion / Aggregation Toner manufacturing operation in Webster, New York achieving "zero waste to landfills."

See more detailed information on Xerox recycling.

200820092010
92%93%92%

Conserving water

Preserving the Planet

As part of our commitment to conserve resources, we monitor water consumption across our manufacturing, distribution and R&D facilities worldwide. Water consumption has decreased 37% since 2007 and is down 15% in 2011 compared to 2010.

See more detailed information on water consumption.

200820092010
Down 15% from 2007Down 7% from 2008Down 7% from 2009

Reducing greenhouse gas emissions

Preserving the Planet

Scope 1 and 2 greenhouse gas emissions are down 36% and energy consumption is down 25% from 2002 in our Technology business. The reductions are the result of improved energy efficiency, new technologies and improved energy management practices.

Having met our Energy Challenge 2012 goal, we are in the process of establishing a new baseline and target.

See more detailed information on greenhouse gas emissions.

200820092010
Down 20% from 2002Down 11% from 2008Down 3% from 2009

New products achieve the ENERGY STAR® rating

Preserving the Planet

In 2011, 100% of all of our new eligible products met the current ENERGY STAR (July 2009) requirements. Continued success in cutting the power consumption of our laser-based printing products has been achieved by adjustments in the fuser design, changes to the properties of the toner, more-efficient electronic controls and the workings of the xerographic system as a whole.

See more detailed information on Energy Star ratings for Xerox Products.

200820092010
80%92%100%

The Xerox Green World Alliance

Preserving the Planet

The Xerox Green World Alliance reuse/recycle program for imaging supplies is central to our commitment to waste-free products. We currently have more than 35 countries participating in the Xerox Green World Alliance. Worldwide, our customers returned more than 3.43 million cartridges, toner containers and other used supply items in 2011. Although Xerox's consumables returns programs have been in existence for two decades, we enhanced the program in 2010 by launching an improved return process for our Canadian operations.

Learn more about the Xerox Green World Alliance.

See more detailed information on the Xerox Green World Alliance.

200820092010
Not determined93.8%94.7%

Reducing emissions by reducing employee air travel

Preserving the Planet

We are in the process of expanding greenhouse gas tracking to include scope 3 emissions, beginning with employee business travel. We measured these 2011 scope 3 emissions at 12,000 metric tonnes of CO2e, down 14% from 2010. A decrease in employee air travel has been achieved through the increased use of videoconferencing and other technology. We're currently in process of collecting scope 3 emissions data on product transportation from third-party carriers.

Assessing scope 3 emissions is challenging but we are making progress and are making our calculations according to the WRI Scope 3 Accounting Standard. We will use the information to prioritize our greenhouse gas emission reduction opportunities and as part of our carbon impact assessments.

See more detailed information on C02e reduction.

200820092010
24 (1000 metric tonnes of CO2e)1214

Reducing toxic releases

Preserving the Planet

Reported toxic chemical releases and transfers were 15% lower than 2010, primarily due to the reduced production of older products. Methylene chloride releases and transfers, which account for over 50% of reported toxic chemicals, were lower by approximately 15 metric tonnes.

See more detailed information on reported toxic releases.

200820092010
346 tons238203