GRI Guidelines

Xerox relied on the Global Reporting Initiative Sustainability Guidelines (GRI G3) to determine the content and performance metrics for key sections of this report. A table linking the content of this report to the GRI indicators follows. Information about GRI is available at www.globalreporting.org.

GRI Guidelines

Location within Report

 
Vision and Strategy 
1.1Statement from the most senior decision-maker of the organization about the relevance of sustainability to the organization and its strategy.Our Letter
1.2Description of key impacts, risks and opportunities.

Our Letter

Progress Report

Risk Management

Environmental Goals and Priorities
 
Organizational Profile
2.1Name of the organization.Company Profile
2.2Primary brands, products and/or services.

Company Profile

2.3Operational structure of the organization, including main divisions, operating companies, subsidiaries and joint ventures.Company Profile
2.4Location of organization's headquarters.Company Profile
2.5Number of countries where the organization operates, and names of countries with either major operations or that are specifically relevant to the sustainability issues covered in the report.Company Profile
2.6Nature of ownership and legal form.Company Profile
2.7Markets served (including geographic breakdown, sectors served and types of customers/beneficiaries).Company Profile
2.8Scale of the reporting organization.Company Profile
2.9Significant changes during the reporting period regarding size, structure or ownership.There were no significant changes to Xerox's size, structure or ownership during 2011.
2.10Awards received in the reporting period.Company Profile
 
Report Parameters
3.1Reporting period (e.g., fiscal/calendar year) for information provided.How we Report
3.2Date of most recent previous report (if any).How we Report
3.3Reporting cycle (annual, biennial, etc.).How we Report
3.4Contact point for questions regarding the report or its contents.How we Report
3.5Process for defining report content.Our Stakeholders
3.6Boundary of the report (e.g., countries, divisions, subsidiaries, leased facilities, joint ventures, suppliers).

How we Report

Reducing our Impact
3.7State any specific limitations on the scope or boundary of the report.

How we Report

Reducing our Impact
3.8Basis for reporting on joint ventures, subsidiaries, leased facilities, outsourced operations, and other entities that can significantly affect comparability from period to period and/or between organizations.

How we Report

Reducing our Impact
3.9Data measurement techniques and the bases of calculations, including assumptions and techniques underlying estimations applied to the compilation of the indicators and other information in the report.Measurement techniques are noted where relevant in this report.
3.10Explanation of the effect of any re-statements of information provided in earlier reports, and the reasons for such re-statement (e.g., mergers/acquisitions, change of base years/periods, nature of business, measurement methods).Not applicable
3.11Significant changes from previous reporting periods in the scope, boundary or measurement methods applied in the report.Not applicable
3.12Table identifying the location of the Standard Disclosures in the report.GRI Index
3.13Policy and current practice with regard to seeking external assurance for the report. If not included in the assurance report accompanying the sustainability report, explain the scope and basis of any external assurance provided. Also explain the relationship between the reporting organization and the assurance provider(s). Xerox did not use external assurance for this report. However, we do have internal processes in place to ensure the correctness of this report.
 
Governance
4.1Governance structure of the organization, including committees under the highest governance body responsible for specific tasks, such as setting strategy or organizational oversight.Governance
4.2Indicate whether the Chair of the highest governance body is also an executive officer (and, if so, their function within the organization's management and the reasons for this arrangement).Governance
4.3For organizations that have a unitary board structure, state the number of members of the highest governance body who are independent and/or non-executive members. Governance
4.4Mechanisms for shareholders and employees to provide recommendations or direction to the highest governance body.

Governance

Listen to Employees
4.5Linkage between compensation for members of the highest governance body, senior managers, and executives (including departure arrangements), and the organization’s performance (including social and environmental performance).Governance
4.6Processes in place for the highest governance body to ensure conflicts of interest are avoided.Conducting Business with Integrity
4.7Process for determining the qualifications and expertise of the members of the highest governance body for guiding the organization’s strategy on economic, environmental, and social topics.Governance
4.8Internally developed statements of mission or values, codes of conduct, and principles relevant to economic, environmental and social performance, and the status of their implementation.

Conducting Business with Integrity

Human Rights

Answering to the Planet

4.9Procedures of the highest governance body for overseeing the organization’s identification and management of economic, environmental, and social performance, including relevant risks and opportunities, and adherence or compliance with internationally agreed standards, codes of conduct, and principles.

Governance

Risk Management

4.10Processes for evaluating the highest governance body's own performance, particularly with respect to economic, environmental and social performance.

Governance

Corporate Governance Guidelines – self evaluation by the Board.

4.11Explanation of whether and how the precautionary approach or principle is addressed by the organization.

Risk Management

Sustainable Product Design

4.12Externally developed economic, environmental, and social charters, principles, or other initiatives to which the organization subscribes or endorses.

Our Stakeholders

Human Rights

Supplier Code of Conduct / Ethics

Answering to the Planet

Paper Sourcing Guidelines

Reducing Our Impact

4.13Memberships in associations (such as industry associations) and/or national/international advocacy organizations.

Human Rights

Public Policy

Answering to the Planet

4.14List of stakeholder groups engaged by the organization.

Our Stakeholders

Supplier Code of Conduct / Ethics

Investor Relations

Satisfying Customers

Answering to the Planet

Listen to Employees

Be Diverse

The Xerox Foundation

4.15Our StakeholdersOur Stakeholders
4.16Approaches to stakeholder engagement, including frequency of engagement by type and by stakeholder group.

Progress Report

Our Stakeholders

Supplier Code of Conduct / Ethics

Investor Relations

Public Policy

Satisfying Customers

Listen to Employees

Be Diverse

The Xerox Foundation

4.17Key topics and concerns that have been raised through stakeholder engagement, and how the organization has responded to those key topics and concerns, including through its reporting.

Investors routinely asked for broader disclosure of financial metrics. Xerox provides three-year projections of its financial model and revised its reporting segments in response to this feedback. Customers routinely seek disclosures about Xerox’s environmental performance, safety standards and security measures for Xerox technology. This information is available publicly on www.xerox.com and frequently shared with customers in the sales/support engagement process.

Satisfying Customers

Answering to the Planet

Listen to Employees

The Xerox Foundation

 
Performance: Economic

Management approach disclosures.

The section on Company Profile provides an overview of our business operations and market presence. Our economic performance is described in our 2011 Annual Report, pages 25-27.

Our Letter

EC1Direct economic value generated and distributed, including revenues, operating costs, employee compensation, donations and other community investments, retained earnings, and payments to capital providers and governments.

Progress Report

Company Profile

The Xerox Foundation

EC2Financial implications and other risks and opportunities for the organization's activities due to climate change.

Xerox has responded to the Carbon Disclosure Project greenhouse gas emissions questionnaire.

Answering to the Planet

EC3Coverage of the organization's defined benefit plan obligations.2011 Xerox Annual Report – Note 14 of the Consolidated Financial Statements
EC6Policy, practices and proportion of spending on locally based suppliers at significant locations of operation.

Our Stakeholders

Supplier Relations

EC8Development and impact of infrastructure investments and services provided primarily for public benefit through commercial, in-kind or pro bono engagement.The Xerox Foundation
EC9Understanding and describing significant indirect economic impacts, including the extent of impacts.The Xerox Foundation
 
Performance: Environmental
Management approach disclosures

Our approach to environment issues is covered in the Answering to the Planet section of this report. The EH&S organization is headed by Diane O'Connor, VP, Environment, Health & Safety.

EN1Materials used by weight or volume.Reducing Our Impact
EN2Percentage of materials used that are recycled input materials.

Progress Report

Paper Sourcing Guidelines

Reducing Our Impact

Equipment Take-Back and Recycling

EN3Direct energy consumption by primary energy source.Reducing Our Impact
EN4Indirect energy consumption by primary source.Reducing Our Impact
EN5Energy saved due to conservation and efficiency improvements.

Reducing Our Impact

Hazardous Waste

EN6Initiatives to provide energy-efficient or renewable energy-based products and services, and reductions in energy requirements as a result of these initiatives.

Reducing Our Impact

Hazardous Waste

Equipment Take-Back and Recycling

EN7Initiatives to reduce indirect energy consumption and reductions achieved.Reducing Our Impact
EN8Total water withdrawal by source.Reducing Our Impact
EN12Description of significant impacts of activities, products and services on biodiversity in protected areas and areas of high biodiversity value outside protected areas.Reducing Our Impact
EN16Total direct and indirect greenhouse gas emissions by weight.Reducing Our Impact
EN17Other relevant indirect greenhouse gas emissions by weight.Reducing Our Impact
EN18Initiatives to reduce greenhouse gas emissions and reductions achieved.

Progress Report

Reducing Our Impact

EN19Emissions of ozone-depleting substances by weight.Reducing Our Impact
EN20NOx, SOx and other significant air emissions by type and weight.

Preserving Clean Air and Water

Reducing Our Impact

EN22Total weight of waste by type and disposal method. (Core)

Hazardous Waste

Reducing Our Impact

EN23Total number and volume of significant spills.Environmental Remediation
EN24Weight of transported, imported, exported or treated waste deemed hazardous under the terms of the Basel Convention Annex I, II, III and VIII, and percentage of transported waste shipped internationally.

Reducing Our Impact

Hazardous Waste

EN26Initiatives to mitigate environmental impacts of products and services, and extent of impact mitigation.

Reducing Our Impact

Paper Sourcing Guidelines

Hazardous Waste

EN27Percentage of products sold and their packaging materials that are reclaimed, by category.

Hazardous Waste

Equipment Take-Back and Recycling

EN28Monetary value of significant fines and total number of non-monetary sanctions for non-compliance with environmental laws and regulations.Environmental Remediation
EN29Significant environmental impacts of transporting products and other goods and materials used for the organization's operations, and transporting members of the workforce.Hazardous Waste
 
Performance: Labor Practices and Decent Work
Management approach disclosures

Human Rights

Supplier Code of Conduct / Ethics

LA1Total workforce by employment type, employment contract and region. Worldwide Employment
LA2Total number and rate of employee turnover by age group, gender and region.

Worldwide Employment

U.S. Diversity Representation chart

LA4Percentage of employees covered by collective bargaining agreements.Protect Employee Rights
LA7Rates of injury, occupational diseases, lost days and absenteeism, and number of work-related fatalities by region.

Progress Report

Aim for Zero Injuries

LA8Education, training, counseling, prevention and risk-control programs in place to assist workforce members, their families or community members regarding serious diseases.

Employee Wellness

Aim for Zero Injuries

LA9Health and safety topics covered in formal agreements with trade unions.Not reported
LA11Programs for skills management and lifelong learning that support the continued employability of employees and assist them in managing career endings.Cultivate Leaders
LA13Composition of governance bodies and breakdown of employees per category according to gender, age group, minority group membership and other indicators of diversity.

Be Diverse

U.S. Diversity Representation Chart

 
Performance: Human Right
Management approach disclosuresHuman Rights
HR1Percentage and total number of significant investment agreements that include human rights clauses or that have undergone human rights screening.

Human Rights

Supplier Code of Conduct / Ethics

HR2Percentage of significant suppliers and contractors that have undergone screening on human rights, and actions taken.Supplier Code of Conduct / Ethics
HR4Total number of incidents of discrimination, and actions taken.Conducting Business with Integrity
HR5Operations identified in which the right to exercise freedom of association and collective bargaining may be at significant risk, and actions taken to support these rights.Supplier Code of Conduct / Ethics
HR6Operations identified as having significant risk for incidents of child labor, and measures taken to contribute to the elimination of child labor.Supplier Code of Conduct / Ethics
HR7Operations identified as having significant risk for incidents of forced or compulsory labor, and measures to contribute to the elimination of forced or compulsory labor.Supplier Code of Conduct / Ethics
 
Performance: Society
Management approach disclosures

Codes of Business Conduct

The Xerox Foundation

SO1Nature, scope and effectiveness of any programs and practices that assess and manage the impacts of operations on communities, including entering, operating and exiting.The Xerox Foundation
SO2Percentage and total number of business units analyzed for risks related to corruption.Codes of Business Conduct
SO3Percentage of employees trained in the organization's anti-corruption policies and procedures.

Codes of Business Conduct

SO4Actions taken in response to incidents of corruption.Codes of Business Conduct
SO5Public policy positions and participation in public policy development and lobbying.Public Policy
SO6Total value of financial and in-kind contributions to political parties, politicians and related institutions by country.Xerox Political Action Committee
SO7Total number of legal actions for anti-competitive behavior, anti-trust and monopoly practices, and their outcomes.2011 Annual Report, Notes 16 of the Consolidated Financial Statements
SO8Monetary value of significant fines and total number of non-monetary sanctions for non-compliance with laws and regulations.Compliance Penalties
 
Performance: Product Responsibility
Management approach disclosuresEnvironmental Goals and Priorities
PR1Life cycle stages in which health and safety impacts of products and services are assessed for improvement, and percentage of significant products and services categories subject to such procedures.

Making Safe Products

Increasing Accessibility

Aim for Zero Injuries

PR3Type of product and service information required by procedures, and percentage of significant products and services subject to such information requirements.

Making Safe Products

PR5Practices related to customer satisfaction, including results of surveys measuring customer satisfaction.

Satisfying Customers

PR8Total number of substantiated complaints regarding breaches of customer privacy and losses of customer data.Customers' Privacy Rights
Close

Our Progress

"All of us at Xerox are determined to build a company that serves all its stakeholders - the shareholders who invest in us; the customers who trust us to make them better; the employees who bring their minds and hearts to our belief that good financial results and good citizenship are synergistic; the communities in which we live and work and that deserve our engagement; and, ultimately, the planet, which we all have an obligation to preserve and sustain."

- Ursula Burns, Chairman and Chief Executive Officer

View:
Share:
  • Sustaining Business

    Independence of the Board

    Based on standards for independence developed by the New York Stock Exchange, the Xerox Board of Directors is currently 90% independent...
    See More

  • Evolving the Workplace

    Employee Satisfaction

    74% of surveyed employees responded favorably to the statement "My work gives me a feeling of personal accomplishment" on our proprietary Voice of the Employee Survey...
    See More

  • Evolving the Workplace

    Employee Inquiries

    The Sentinel Customer Satisfaction Assurance System™, a Xerox proprietary Web-based polling/routing/reporting system...
    See More

  • Evolving the Workplace

    Diversity: Women in Management

    We gain a competitive advantage as we continue to draw on the experience and creativity of a well-balanced, diverse work force.
    See More

  • Evolving the Workplace

    Diversity: Minorities in Management

    Minorities represent 37.5% of employees and 13.2% of the executive and senior level managers in the U.S. Diversity reporting is not tracked in most other countries.
    See More

  • Evolving the Workplace

    Recordable Injury Rate

    We strive toward a goal of zero injuries, with continual improvement in safety performance in both injury frequency and severity.
    See More

  • Evolving the Workplace

    Days Away from Work Case Rate

    We strive to prevent all injuries and illnesses and place special emphasize on the elimination of serious incidents...
    See More

  • Serving Customers

    Equipment Market Share

    Xerox is the leader in equipment revenue market share for the tenth straight quarter (1Q2012). We offer the industry's broadest portfolio...
    See More

  • Serving Customers

    Patents Awarded to Xerox

    The Xerox group garnered over 1,600 patents total. Xerox was granted 1,030 U.S. patents and our joint venture in Japan, Fuji Xerox Co. Ltd.,...
    See More

  • Serving Customers

    Customer Service

    Service and support for Xerox products earned five consecutive industry certifications from 2006-2010.
    See More

  • Serving Customers

    Market Leadership

    The Xerox commitment to our customers has gained worldwide recognition. Independent Industry analysts rate our products and services...
    See More

  • Caring for Communities

    Xerox Foundation Giving

    In 2011, 1,672 non-profit organizations, colleges and universities received direct financial support from the Xerox Foundation through grants...
    See More

  • Caring for Communities

    Employees in Community Activities

    The Xerox Community Involvement Program marries the voluntary spirit of our employees with Xerox funding to participate...
    See More

  • Preserving the Planet

    Recycle Rate

    Facilities in Wilsonville, Oregon and Venray, the Netherlands joined the Emulsion / Aggregation Toner manufacturing operation in Webster, New York achieving "zero waste to landfills...
    See More

  • Preserving the Planet

    Water Consumption

    As part of our commitment to conserve resources, we monitor water consumption across our manufacturing, distribution and R&D facilities worldwide. Water consumption has decreased 37% since 2007 and is down 15% in 2011 compared to 2010...
    See More

  • Preserving the Planet

    Greenhouse Gas Emissions

    Scope 1 and 2 greenhouse gas emissions are down 36% and energy consumption is down 25% from 2002 in our Technology business. The reductions are the result of improved energy efficiency, new technologies and improved energy management practices...
    See More

  • Preserving the Planet

    Achieving ENERGY STAR® Rating

    In 2011, 100% of all of our new eligible products met the current ENERGY STAR (July 2009) requirements. Continued success in cutting the power consumption of our laser-based printing products has been achieved by adjustments in the fuser design...
    See More

  • Preserving the Planet

    Landfill Avoidance Rate

    The Xerox Green World Alliance reuse/recycle program for imaging supplies is central to our commitment to waste-free products. We currently have more than 35 countries participating in the Xerox Green World Alliance...
    See More

  • Preserving the Planet

    Scope 3 GHG Emissions

    We are in the process of expanding Greenhouse Gas tracking to include Scope 3 emissions, beginning with employee business travel. We measured these 2011 Scope 3 emissions at 12K metric tonnes of CO2e, down 14% from 2010...
    See More

  • Preserving the Planet

    Reportable Toxic Releases

    Reported toxic chemical releases and transfers were 15% lower than 2010, primarily due to the reduced production of older products. Methylene chloride releases and transfers, which account for over 50% of reported toxic chemicals...
    See More

The Xerox Board of Directors: Maintaining independence

Sustaining Business

Based on standards for independence developed by the New York Stock Exchange, the Xerox Board of Directors is currently 90% independent. It includes one non-independent director: Xerox Chairman and CEO Ursula M. Burns.

Learn more about the Board's independence and our governance policies.

200820092010
80%80%88%

Voice of employee survey

Evolving the Workplace

74% of surveyed employees responded favorably to the statement "My work gives me a feeling of personal accomplishment" on our proprietary Voice of the Employee Survey.

The survey allows managers to create a personal pulse survey to assess their employees' satisfaction on their job, workgroup, manager, and on Xerox as a whole.

In the past three years, we have surveyed 100% of the global Xerox population in 48 countries and in 25 languages. Each manager receives a personalized report to assist in developing action plans where needed. In addition, we capture global trend data and employee ideas.

See more detailed information on employee satisfaction surveys.

200820092010
No surveys conducted77% (North American data only.)72% (Global data based on 72,000 survey results. The North American percentage agreement is 82 %.)

Addressing employee inquiries

Evolving the Workplace

The Sentinel Customer Satisfaction Assurance System™, a Xerox proprietary Web-based polling/routing/reporting system, links employee inquiries or comments through the intranet with appropriate Xerox contacts to identify and track any comment, suggestion or unresolved problem for action.

The drop off in use of the tool in 2011 is due to internal reorganizations and the migration of the tool to a new platform.

See more detailed information on our employee inquiry process.

200820092010
4,219 inquiries4,106 inquiries6,698 inquiries

Employee Diversity – Women employees

Evolving the Workplace

We gain a competitive advantage as we continue to draw on the experience and creativity of a well-balanced, diverse work force. That means we're better able to understand and meet the changing demands for our products and services. Simply stated, a balanced work force makes good business sense.

49.8% of employees in U.S. are women and women represent 25% of the executive and senior level managers in the U.S. Diversity reporting is not tracked in most other countries.

Learn more about diversity at Xerox.

Learn more about Xerox Diversity: Different ideas. Diverse people. Dramatic results.

200820092010
32.9%27.9%39.6%

Employee Diversity – Minority employees

Evolving the Workplace

Minorities represent 37.5% of employees and 13.2% of the executive and senior level managers in the U.S. Diversity reporting is not tracked in most other countries.

Employees with different ways of thinking – and different ways of perceiving our world – are employees who create innovative solutions. In a business like ours, whose lifeblood is fresh ideas, this variety of perspectives is a priceless resource – and a key to achieving critical business results.

Learn more about diversity at Xerox.

Learn more about Xerox Diversity: Different ideas. Diverse people. Dramatic results.

200820092010
22.6%20.2%22.7%

Monitoring the safety of our employees

Evolving the Workplace

We strive toward a goal of zero injuries, with continual improvement in safety performance in both injury frequency and severity. In 2011, there was a 1% reduction in the frequency of injuries compared to 2010 performance. Since 1996 there has been a 56% reduction in total recordable injury rate.

Reporting and monitoring of injury frequency rates occurs for different geographies and organizations. The reporting of work-related injuries, illnesses and fatalities is based on the same criteria for all operations, worldwide, regardless of the geography in which they reside.

See more detailed information on our recordable injury rates.

200820092010
Down 2% from 2007Down 7%Up 18%

Preventing injuries and illnesses

Evolving the Workplace

We strive to prevent all injuries and illnesses and place special emphasize on the elimination of serious incidents – those that are significant enough to require missed days of work. 2011 proved to be a challenging year and additional mitigation initiatives have been put in place. Since 1996 there has been a 48% reduction in the days away from work injury rate.

See more detailed information on work injury rates at Xerox.

200820092010
Up 6% from 2007Down 4%Up 4%

Topping the competition

Serving Customers

Xerox is the leader in equipment revenue market share for the tenth straight quarter (1Q2012). We offer the industry's broadest portfolio of document technology and services for businesses of any size, in any industry, anywhere around the world.

Learn more about Xerox products.

200820092010
NA#1 in Q4#1

Innovating for the future

Serving Customers

The Xerox group garnered over 1,600 patents total. Xerox was granted 1,030 U.S. patents and our joint venture in Japan, Fuji Xerox Co. Ltd., received 588 U.S. patents. Xerox and Fuji Xerox collectively invest about $1.5 billion annually in research, development and engineering.

Learn more about innovation at Xerox.

View more information on our patent filings.

200820092010
9401,1311600+

Measuring customer satisfaction

Serving Customers

Service and support for Xerox products earned five consecutive industry certifications from 2006-2010. All forms of customer support – phone, on-line, on-site – were evaluated by independent service industry experts who recognized our support services as among the best in class.

Investments in J. D. Powers certification in prior years have ensured process excellence in technical service delivery. In 2011, we chose to invest in a new customer satisfaction process to ensure a stronger focus on understanding and fulfilling customer needs and expectations.

The new process solicits feedback from our technology customers around the globe and provides detailed insights that help us identify systemic issues and make the necessary changes that ensure strong customer satisfaction. Improved closed-loop follow-up processes also enable faster responses to individual problems.

200820092010
Achieved certification in the J.D. Power and Associates program for Certified Technology Service and Support.Achieved certification in the J.D. Power and Associates program for Certified Technology Service and Support.Achieved certification in the J.D. Power and Associates program for Certified Technology Service and Support.

Industry analysts rate Xerox products and services as market leaders

Serving Customers

The Xerox commitment to our customers has gained worldwide recognition. Independent Industry analysts rate our products and services as leaders in multiple categories. Helping customers better manage their print environment led Gartner to place us in the Leaders Quadrant of the 2011 Magic Quadrant for Managed Print Services Worldwide, while International Data Corp. (IDC) MarketScape lists us as a Market Leader for managed print services for the third year in a row. And it's not just our award-winning technology that garners all the accolades. Gartner placed Xerox as a global leader in the Comprehensive Finance and Accounting Business Process Outsourcing arena and also noted our leadership for Help Desktop Outsourcing Services in North America.

Read more about recognition from IDC.

Read more about Gartner's Maget Quadrant.

200820092010
Gartner, Inc.: Leaders Quadrant in the Magic Quadrant for Managed Print Services Worldwide, MFPs and Printers, and Comprehensive HR BPO.Gartner, Inc.: Leaders Quadrant in the Magic Quadrant for Managed Print Services Worldwide, CRM Contact Center BPO for North America, and Comprehensive Human Resources Business Process Outsourcing.
Gartner, Inc.: Leaders Quadrant in the 2010 Magic Quadrant for Managed Print Services Worldwide, MFPs and Printers, and Finance & Accounting Business Process Outsourcing.

Gartner, Inc.: Visionaries Quadrant t for Enterprise Content Management (ECM).

IDC: A leader in Worldwide and U.S. Outsourced Print and Document Services Forecast and Analysis and in IDC's 2010 MPS MarketScape report.

The Xerox Foundation

Caring for Communities

In 2011, 1,672 non-profit organizations, colleges and universities received direct financial support from the Xerox Foundation through grants, matching gifts or community involvement activities. We focus our investments in the following areas:

  • Education and workforce preparedness
  • Science and technology
  • Environmental affairs
  • Employee and community affairs
  • National and cultural affairs

Learn more about the Xerox Foundation.

See more detailed information on Xerox Foundation giving.

200820092010
$12.6 million$12.0 million$12.5 million

The Xerox Community Involvement Program

Caring for Communities

The Xerox Community Involvement Program marries the voluntary spirit of our employees with Xerox funding to participate in the betterment of the communities where we live and work. In 2011, 12,291 Xerox people participated in 751 projects and the Xerox Foundation invested over $1 million in the program.

Learn more about the Xerox Foundation.

See more detailed information on community involvement programs.

200820092010
9,893 Employees

604 Projects

$909,000
8,650 Employees

648 Projects

$978,018
10,137 Employees

712 Projects

$1,009,584

Our goal: Zero waste to landfills

Preserving the Planet

Facilities in Wilsonville, Oregon and Venray, the Netherlands joined the Emulsion / Aggregation Toner manufacturing operation in Webster, New York achieving "zero waste to landfills."

See more detailed information on Xerox recycling.

200820092010
92%93%92%

Conserving water

Preserving the Planet

As part of our commitment to conserve resources, we monitor water consumption across our manufacturing, distribution and R&D facilities worldwide. Water consumption has decreased 37% since 2007 and is down 15% in 2011 compared to 2010.

See more detailed information on water consumption.

200820092010
Down 15% from 2007Down 7% from 2008Down 7% from 2009

Reducing greenhouse gas emissions

Preserving the Planet

Scope 1 and 2 greenhouse gas emissions are down 36% and energy consumption is down 25% from 2002 in our Technology business. The reductions are the result of improved energy efficiency, new technologies and improved energy management practices.

Having met our Energy Challenge 2012 goal, we are in the process of establishing a new baseline and target.

See more detailed information on greenhouse gas emissions.

200820092010
Down 20% from 2002Down 11% from 2008Down 3% from 2009

New products achieve the ENERGY STAR® rating

Preserving the Planet

In 2011, 100% of all of our new eligible products met the current ENERGY STAR (July 2009) requirements. Continued success in cutting the power consumption of our laser-based printing products has been achieved by adjustments in the fuser design, changes to the properties of the toner, more-efficient electronic controls and the workings of the xerographic system as a whole.

See more detailed information on Energy Star ratings for Xerox Products.

200820092010
80%92%100%

The Xerox Green World Alliance

Preserving the Planet

The Xerox Green World Alliance reuse/recycle program for imaging supplies is central to our commitment to waste-free products. We currently have more than 35 countries participating in the Xerox Green World Alliance. Worldwide, our customers returned more than 3.43 million cartridges, toner containers and other used supply items in 2011. Although Xerox's consumables returns programs have been in existence for two decades, we enhanced the program in 2010 by launching an improved return process for our Canadian operations.

Learn more about the Xerox Green World Alliance.

See more detailed information on the Xerox Green World Alliance.

200820092010
Not determined93.8%94.7%

Reducing emissions by reducing employee air travel

Preserving the Planet

We are in the process of expanding greenhouse gas tracking to include scope 3 emissions, beginning with employee business travel. We measured these 2011 scope 3 emissions at 12,000 metric tonnes of CO2e, down 14% from 2010. A decrease in employee air travel has been achieved through the increased use of videoconferencing and other technology. We're currently in process of collecting scope 3 emissions data on product transportation from third-party carriers.

Assessing scope 3 emissions is challenging but we are making progress and are making our calculations according to the WRI Scope 3 Accounting Standard. We will use the information to prioritize our greenhouse gas emission reduction opportunities and as part of our carbon impact assessments.

See more detailed information on C02e reduction.

200820092010
24 (1000 metric tonnes of CO2e)1214

Reducing toxic releases

Preserving the Planet

Reported toxic chemical releases and transfers were 15% lower than 2010, primarily due to the reduced production of older products. Methylene chloride releases and transfers, which account for over 50% of reported toxic chemicals, were lower by approximately 15 metric tonnes.

See more detailed information on reported toxic releases.

200820092010
346 tons238203