GRI Guidelines
Xerox relied on the Global Reporting Initiative Sustainability Guidelines (GRI G3) to determine the content and performance metrics for key sections of this report. A table linking the content of this report to the GRI indicators follows. Information about GRI is available at www.globalreporting.org.
GRI Guidelines | Location within Report | |
|---|---|---|
| Vision and Strategy | ||
| 1.1 | Statement from the most senior decision-maker of the organization about the relevance of sustainability to the organization and its strategy. | Our Letter |
| 1.2 | Description of key impacts, risks and opportunities. | Environmental Goals and Priorities |
| Organizational Profile | ||
| 2.1 | Name of the organization. | Company Profile |
| 2.2 | Primary brands, products and/or services. | |
| 2.3 | Operational structure of the organization, including main divisions, operating companies, subsidiaries and joint ventures. | Company Profile |
| 2.4 | Location of organization's headquarters. | Company Profile |
| 2.5 | Number of countries where the organization operates, and names of countries with either major operations or that are specifically relevant to the sustainability issues covered in the report. | Company Profile |
| 2.6 | Nature of ownership and legal form. | Company Profile |
| 2.7 | Markets served (including geographic breakdown, sectors served and types of customers/beneficiaries). | Company Profile |
| 2.8 | Scale of the reporting organization. | Company Profile |
| 2.9 | Significant changes during the reporting period regarding size, structure or ownership. | There were no significant changes to Xerox's size, structure or ownership during 2011. |
| 2.10 | Awards received in the reporting period. | Company Profile |
| Report Parameters | ||
| 3.1 | Reporting period (e.g., fiscal/calendar year) for information provided. | How we Report |
| 3.2 | Date of most recent previous report (if any). | How we Report |
| 3.3 | Reporting cycle (annual, biennial, etc.). | How we Report |
| 3.4 | Contact point for questions regarding the report or its contents. | How we Report |
| 3.5 | Process for defining report content. | Our Stakeholders |
| 3.6 | Boundary of the report (e.g., countries, divisions, subsidiaries, leased facilities, joint ventures, suppliers). | Reducing our Impact |
| 3.7 | State any specific limitations on the scope or boundary of the report. | Reducing our Impact |
| 3.8 | Basis for reporting on joint ventures, subsidiaries, leased facilities, outsourced operations, and other entities that can significantly affect comparability from period to period and/or between organizations. | Reducing our Impact |
| 3.9 | Data measurement techniques and the bases of calculations, including assumptions and techniques underlying estimations applied to the compilation of the indicators and other information in the report. | Measurement techniques are noted where relevant in this report. |
| 3.10 | Explanation of the effect of any re-statements of information provided in earlier reports, and the reasons for such re-statement (e.g., mergers/acquisitions, change of base years/periods, nature of business, measurement methods). | Not applicable |
| 3.11 | Significant changes from previous reporting periods in the scope, boundary or measurement methods applied in the report. | Not applicable |
| 3.12 | Table identifying the location of the Standard Disclosures in the report. | GRI Index |
| 3.13 | Policy and current practice with regard to seeking external assurance for the report. If not included in the assurance report accompanying the sustainability report, explain the scope and basis of any external assurance provided. Also explain the relationship between the reporting organization and the assurance provider(s). | Xerox did not use external assurance for this report. However, we do have internal processes in place to ensure the correctness of this report. |
| Governance | ||
| 4.1 | Governance structure of the organization, including committees under the highest governance body responsible for specific tasks, such as setting strategy or organizational oversight. | Governance |
| 4.2 | Indicate whether the Chair of the highest governance body is also an executive officer (and, if so, their function within the organization's management and the reasons for this arrangement). | Governance |
| 4.3 | For organizations that have a unitary board structure, state the number of members of the highest governance body who are independent and/or non-executive members. | Governance |
| 4.4 | Mechanisms for shareholders and employees to provide recommendations or direction to the highest governance body. | Listen to Employees |
| 4.5 | Linkage between compensation for members of the highest governance body, senior managers, and executives (including departure arrangements), and the organization’s performance (including social and environmental performance). | Governance |
| 4.6 | Processes in place for the highest governance body to ensure conflicts of interest are avoided. | Conducting Business with Integrity |
| 4.7 | Process for determining the qualifications and expertise of the members of the highest governance body for guiding the organization’s strategy on economic, environmental, and social topics. | Governance |
| 4.8 | Internally developed statements of mission or values, codes of conduct, and principles relevant to economic, environmental and social performance, and the status of their implementation. | |
| 4.9 | Procedures of the highest governance body for overseeing the organization’s identification and management of economic, environmental, and social performance, including relevant risks and opportunities, and adherence or compliance with internationally agreed standards, codes of conduct, and principles. | |
| 4.10 | Processes for evaluating the highest governance body's own performance, particularly with respect to economic, environmental and social performance. | Corporate Governance Guidelines – self evaluation by the Board. |
| 4.11 | Explanation of whether and how the precautionary approach or principle is addressed by the organization. | |
| 4.12 | Externally developed economic, environmental, and social charters, principles, or other initiatives to which the organization subscribes or endorses. | |
| 4.13 | Memberships in associations (such as industry associations) and/or national/international advocacy organizations. | |
| 4.14 | List of stakeholder groups engaged by the organization. | |
| 4.15 | Our Stakeholders | Our Stakeholders |
| 4.16 | Approaches to stakeholder engagement, including frequency of engagement by type and by stakeholder group. | |
| 4.17 | Key topics and concerns that have been raised through stakeholder engagement, and how the organization has responded to those key topics and concerns, including through its reporting. | Investors routinely asked for broader disclosure of financial metrics. Xerox provides three-year projections of its financial model and revised its reporting segments in response to this feedback. Customers routinely seek disclosures about Xerox’s environmental performance, safety standards and security measures for Xerox technology. This information is available publicly on www.xerox.com and frequently shared with customers in the sales/support engagement process. |
| Performance: Economic | ||
Management approach disclosures. | The section on Company Profile provides an overview of our business operations and market presence. Our economic performance is described in our 2011 Annual Report, pages 25-27. | |
| EC1 | Direct economic value generated and distributed, including revenues, operating costs, employee compensation, donations and other community investments, retained earnings, and payments to capital providers and governments. | |
| EC2 | Financial implications and other risks and opportunities for the organization's activities due to climate change. | Xerox has responded to the Carbon Disclosure Project greenhouse gas emissions questionnaire. |
| EC3 | Coverage of the organization's defined benefit plan obligations. | 2011 Xerox Annual Report – Note 14 of the Consolidated Financial Statements |
| EC6 | Policy, practices and proportion of spending on locally based suppliers at significant locations of operation. | |
| EC8 | Development and impact of infrastructure investments and services provided primarily for public benefit through commercial, in-kind or pro bono engagement. | The Xerox Foundation |
| EC9 | Understanding and describing significant indirect economic impacts, including the extent of impacts. | The Xerox Foundation |
| Performance: Environmental | ||
| Management approach disclosures | Our approach to environment issues is covered in the Answering to the Planet section of this report. The EH&S organization is headed by Diane O'Connor, VP, Environment, Health & Safety. | |
| EN1 | Materials used by weight or volume. | Reducing Our Impact |
| EN2 | Percentage of materials used that are recycled input materials. | |
| EN3 | Direct energy consumption by primary energy source. | Reducing Our Impact |
| EN4 | Indirect energy consumption by primary source. | Reducing Our Impact |
| EN5 | Energy saved due to conservation and efficiency improvements. | |
| EN6 | Initiatives to provide energy-efficient or renewable energy-based products and services, and reductions in energy requirements as a result of these initiatives. | |
| EN7 | Initiatives to reduce indirect energy consumption and reductions achieved. | Reducing Our Impact |
| EN8 | Total water withdrawal by source. | Reducing Our Impact |
| EN12 | Description of significant impacts of activities, products and services on biodiversity in protected areas and areas of high biodiversity value outside protected areas. | Reducing Our Impact |
| EN16 | Total direct and indirect greenhouse gas emissions by weight. | Reducing Our Impact |
| EN17 | Other relevant indirect greenhouse gas emissions by weight. | Reducing Our Impact |
| EN18 | Initiatives to reduce greenhouse gas emissions and reductions achieved. | |
| EN19 | Emissions of ozone-depleting substances by weight. | Reducing Our Impact |
| EN20 | NOx, SOx and other significant air emissions by type and weight. | |
| EN22 | Total weight of waste by type and disposal method. (Core) | |
| EN23 | Total number and volume of significant spills. | Environmental Remediation |
| EN24 | Weight of transported, imported, exported or treated waste deemed hazardous under the terms of the Basel Convention Annex I, II, III and VIII, and percentage of transported waste shipped internationally. | |
| EN26 | Initiatives to mitigate environmental impacts of products and services, and extent of impact mitigation. | |
| EN27 | Percentage of products sold and their packaging materials that are reclaimed, by category. | |
| EN28 | Monetary value of significant fines and total number of non-monetary sanctions for non-compliance with environmental laws and regulations. | Environmental Remediation |
| EN29 | Significant environmental impacts of transporting products and other goods and materials used for the organization's operations, and transporting members of the workforce. | Hazardous Waste |
| Performance: Labor Practices and Decent Work | ||
| Management approach disclosures | ||
| LA1 | Total workforce by employment type, employment contract and region. | Worldwide Employment |
| LA2 | Total number and rate of employee turnover by age group, gender and region. | |
| LA4 | Percentage of employees covered by collective bargaining agreements. | Protect Employee Rights |
| LA7 | Rates of injury, occupational diseases, lost days and absenteeism, and number of work-related fatalities by region. | |
| LA8 | Education, training, counseling, prevention and risk-control programs in place to assist workforce members, their families or community members regarding serious diseases. | |
| LA9 | Health and safety topics covered in formal agreements with trade unions. | Not reported |
| LA11 | Programs for skills management and lifelong learning that support the continued employability of employees and assist them in managing career endings. | Cultivate Leaders |
| LA13 | Composition of governance bodies and breakdown of employees per category according to gender, age group, minority group membership and other indicators of diversity. | |
| Performance: Human Right | ||
| Management approach disclosures | Human Rights | |
| HR1 | Percentage and total number of significant investment agreements that include human rights clauses or that have undergone human rights screening. | |
| HR2 | Percentage of significant suppliers and contractors that have undergone screening on human rights, and actions taken. | Supplier Code of Conduct / Ethics |
| HR4 | Total number of incidents of discrimination, and actions taken. | Conducting Business with Integrity |
| HR5 | Operations identified in which the right to exercise freedom of association and collective bargaining may be at significant risk, and actions taken to support these rights. | Supplier Code of Conduct / Ethics |
| HR6 | Operations identified as having significant risk for incidents of child labor, and measures taken to contribute to the elimination of child labor. | Supplier Code of Conduct / Ethics |
| HR7 | Operations identified as having significant risk for incidents of forced or compulsory labor, and measures to contribute to the elimination of forced or compulsory labor. | Supplier Code of Conduct / Ethics |
| Performance: Society | ||
| Management approach disclosures | ||
| SO1 | Nature, scope and effectiveness of any programs and practices that assess and manage the impacts of operations on communities, including entering, operating and exiting. | The Xerox Foundation |
| SO2 | Percentage and total number of business units analyzed for risks related to corruption. | Codes of Business Conduct |
| SO3 | Percentage of employees trained in the organization's anti-corruption policies and procedures. | |
| SO4 | Actions taken in response to incidents of corruption. | Codes of Business Conduct |
| SO5 | Public policy positions and participation in public policy development and lobbying. | Public Policy |
| SO6 | Total value of financial and in-kind contributions to political parties, politicians and related institutions by country. | Xerox Political Action Committee |
| SO7 | Total number of legal actions for anti-competitive behavior, anti-trust and monopoly practices, and their outcomes. | 2011 Annual Report, Notes 16 of the Consolidated Financial Statements |
| SO8 | Monetary value of significant fines and total number of non-monetary sanctions for non-compliance with laws and regulations. | Compliance Penalties |
| Performance: Product Responsibility | ||
| Management approach disclosures | Environmental Goals and Priorities | |
| PR1 | Life cycle stages in which health and safety impacts of products and services are assessed for improvement, and percentage of significant products and services categories subject to such procedures. | |
| PR3 | Type of product and service information required by procedures, and percentage of significant products and services subject to such information requirements. | |
| PR5 | Practices related to customer satisfaction, including results of surveys measuring customer satisfaction. | |
| PR8 | Total number of substantiated complaints regarding breaches of customer privacy and losses of customer data. | Customers' Privacy Rights |
Our Progress
"All of us at Xerox are determined to build a company that serves all its stakeholders - the shareholders who invest in us; the customers who trust us to make them better; the employees who bring their minds and hearts to our belief that good financial results and good citizenship are synergistic; the communities in which we live and work and that deserve our engagement; and, ultimately, the planet, which we all have an obligation to preserve and sustain."
- Ursula Burns, Chairman and Chief Executive Officer
Sustaining Business
Independence of
the Board94%
Board
IndependenceEvolving the Workplace
Employee Satisfaction
74%
Satisfied
EmployeesEvolving the Workplace
Employee Inquiries
3,291
Received and
Routed for
ResolutionEvolving the Workplace
Diversity: Women in Management
25%
of Senior
Managers in
U.S.Evolving the Workplace
Diversity: Minorities in Management
13.2%
of Senior
Managers in
U.S.Evolving the Workplace
Recordable Injury
Rate1%
Reduction
from 2010Evolving the Workplace
Days Away from
Work Case Rate6%
Increase
from 2010Serving Customers
Equipment Market
Share#1
Equipment
Revenue
Market ShareServing Customers
Patents Awarded
to Xerox1,600+
Patents
GrantedServing Customers
Customer Service
A+
Customer
Service
ExperienceServing Customers
Market Leadership
✓
Confirmed
Industry leaderCaring for Communities
Xerox Foundation
Giving$13.5
Millions in
Grants and
GivingCaring for Communities
Employees in Community Activities
12K+
Employees,
751 ProjectsPreserving the Planet
Recycle Rate
94%
Non-hazardous
Solid Waste
RecycledPreserving the Planet
Water Consumption
15%
Reduction
from 2010Preserving the Planet
Greenhouse Gas
Emissions9%
Reduction
from 2010Preserving the Planet
Achieving ENERGY STAR® Rating
100%
of New
ProductsPreserving the Planet
Landfill Avoidance
Rate94.6%
of Consumables
ReturnedPreserving the Planet
Scope 3 GHG
Emissions14%
Reduction in
Air TravelPreserving the Planet
Reportable Toxic
Releases15%
Reduction
from 2010
Sustaining Business
Independence of the Board
Based on standards for independence developed by the New York Stock Exchange, the Xerox Board of Directors is currently 90% independent...
See MoreEvolving the Workplace
Employee Satisfaction
74% of surveyed employees responded favorably to the statement "My work gives me a feeling of personal accomplishment" on our proprietary Voice of the Employee Survey...
See MoreEvolving the Workplace
Employee Inquiries
The Sentinel Customer Satisfaction Assurance System™, a Xerox proprietary Web-based polling/routing/reporting system...
See MoreEvolving the Workplace
Diversity: Women in Management
We gain a competitive advantage as we continue to draw on the experience and creativity of a well-balanced, diverse work force.
See MoreEvolving the Workplace
Diversity: Minorities in Management
Minorities represent 37.5% of employees and 13.2% of the executive and senior level managers in the U.S. Diversity reporting is not tracked in most other countries.
See MoreEvolving the Workplace
Recordable Injury Rate
We strive toward a goal of zero injuries, with continual improvement in safety performance in both injury frequency and severity.
See MoreEvolving the Workplace
Days Away from Work Case Rate
We strive to prevent all injuries and illnesses and place special emphasize on the elimination of serious incidents...
See MoreServing Customers
Equipment Market Share
Xerox is the leader in equipment revenue market share for the tenth straight quarter (1Q2012). We offer the industry's broadest portfolio...
See MoreServing Customers
Patents Awarded to Xerox
The Xerox group garnered over 1,600 patents total. Xerox was granted 1,030 U.S. patents and our joint venture in Japan, Fuji Xerox Co. Ltd.,...
See MoreServing Customers
Customer Service
Service and support for Xerox products earned five consecutive industry certifications from 2006-2010.
See MoreServing Customers
Market Leadership
The Xerox commitment to our customers has gained worldwide recognition. Independent Industry analysts rate our products and services...
See MoreCaring for Communities
Xerox Foundation Giving
In 2011, 1,672 non-profit organizations, colleges and universities received direct financial support from the Xerox Foundation through grants...
See MoreCaring for Communities
Employees in Community Activities
The Xerox Community Involvement Program marries the voluntary spirit of our employees with Xerox funding to participate...
See MorePreserving the Planet
Recycle Rate
Facilities in Wilsonville, Oregon and Venray, the Netherlands joined the Emulsion / Aggregation Toner manufacturing operation in Webster, New York achieving "zero waste to landfills...
See MorePreserving the Planet
Water Consumption
As part of our commitment to conserve resources, we monitor water consumption across our manufacturing, distribution and R&D facilities worldwide. Water consumption has decreased 37% since 2007 and is down 15% in 2011 compared to 2010...
See MorePreserving the Planet
Greenhouse Gas Emissions
Scope 1 and 2 greenhouse gas emissions are down 36% and energy consumption is down 25% from 2002 in our Technology business. The reductions are the result of improved energy efficiency, new technologies and improved energy management practices...
See MorePreserving the Planet
Achieving ENERGY STAR® Rating
In 2011, 100% of all of our new eligible products met the current ENERGY STAR (July 2009) requirements. Continued success in cutting the power consumption of our laser-based printing products has been achieved by adjustments in the fuser design...
See MorePreserving the Planet
Landfill Avoidance Rate
The Xerox Green World Alliance reuse/recycle program for imaging supplies is central to our commitment to waste-free products. We currently have more than 35 countries participating in the Xerox Green World Alliance...
See MorePreserving the Planet
Scope 3 GHG Emissions
We are in the process of expanding Greenhouse Gas tracking to include Scope 3 emissions, beginning with employee business travel. We measured these 2011 Scope 3 emissions at 12K metric tonnes of CO2e, down 14% from 2010...
See MorePreserving the Planet
Reportable Toxic Releases
Reported toxic chemical releases and transfers were 15% lower than 2010, primarily due to the reduced production of older products. Methylene chloride releases and transfers, which account for over 50% of reported toxic chemicals...
See More
The Xerox Board of Directors: Maintaining independence
Sustaining Business
Based on standards for independence developed by the New York Stock Exchange, the Xerox Board of Directors is currently 90% independent. It includes one non-independent director: Xerox Chairman and CEO Ursula M. Burns.
Learn more about the Board's independence and our governance policies.
| 2008 | 2009 | 2010 |
|---|---|---|
| 80% | 80% | 88% |
Voice of employee survey
Evolving the Workplace
74% of surveyed employees responded favorably to the statement "My work gives me a feeling of personal accomplishment" on our proprietary Voice of the Employee Survey.
The survey allows managers to create a personal pulse survey to assess their employees' satisfaction on their job, workgroup, manager, and on Xerox as a whole.
In the past three years, we have surveyed 100% of the global Xerox population in 48 countries and in 25 languages. Each manager receives a personalized report to assist in developing action plans where needed. In addition, we capture global trend data and employee ideas.
See more detailed information on employee satisfaction surveys.
| 2008 | 2009 | 2010 |
|---|---|---|
| No surveys conducted | 77% (North American data only.) | 72% (Global data based on 72,000 survey results. The North American percentage agreement is 82 %.) |
Addressing employee inquiries
Evolving the Workplace
The Sentinel Customer Satisfaction Assurance System™, a Xerox proprietary Web-based polling/routing/reporting system, links employee inquiries or comments through the intranet with appropriate Xerox contacts to identify and track any comment, suggestion or unresolved problem for action.
The drop off in use of the tool in 2011 is due to internal reorganizations and the migration of the tool to a new platform.
See more detailed information on our employee inquiry process.
| 2008 | 2009 | 2010 |
|---|---|---|
| 4,219 inquiries | 4,106 inquiries | 6,698 inquiries |
Employee Diversity – Women employees
Evolving the Workplace
We gain a competitive advantage as we continue to draw on the experience and creativity of a well-balanced, diverse work force. That means we're better able to understand and meet the changing demands for our products and services. Simply stated, a balanced work force makes good business sense.
49.8% of employees in U.S. are women and women represent 25% of the executive and senior level managers in the U.S. Diversity reporting is not tracked in most other countries.
Learn more about diversity at Xerox.
Learn more about Xerox Diversity: Different ideas. Diverse people. Dramatic results.
| 2008 | 2009 | 2010 |
|---|---|---|
| 32.9% | 27.9% | 39.6% |
Employee Diversity – Minority employees
Evolving the Workplace
Minorities represent 37.5% of employees and 13.2% of the executive and senior level managers in the U.S. Diversity reporting is not tracked in most other countries.
Employees with different ways of thinking – and different ways of perceiving our world – are employees who create innovative solutions. In a business like ours, whose lifeblood is fresh ideas, this variety of perspectives is a priceless resource – and a key to achieving critical business results.
Learn more about diversity at Xerox.
Learn more about Xerox Diversity: Different ideas. Diverse people. Dramatic results.
| 2008 | 2009 | 2010 |
|---|---|---|
| 22.6% | 20.2% | 22.7% |
Monitoring the safety of our employees
Evolving the Workplace
We strive toward a goal of zero injuries, with continual improvement in safety performance in both injury frequency and severity. In 2011, there was a 1% reduction in the frequency of injuries compared to 2010 performance. Since 1996 there has been a 56% reduction in total recordable injury rate.
Reporting and monitoring of injury frequency rates occurs for different geographies and organizations. The reporting of work-related injuries, illnesses and fatalities is based on the same criteria for all operations, worldwide, regardless of the geography in which they reside.
See more detailed information on our recordable injury rates.
| 2008 | 2009 | 2010 |
|---|---|---|
| Down 2% from 2007 | Down 7% | Up 18% |
Preventing injuries and illnesses
Evolving the Workplace
We strive to prevent all injuries and illnesses and place special emphasize on the elimination of serious incidents – those that are significant enough to require missed days of work. 2011 proved to be a challenging year and additional mitigation initiatives have been put in place. Since 1996 there has been a 48% reduction in the days away from work injury rate.
See more detailed information on work injury rates at Xerox.
| 2008 | 2009 | 2010 |
|---|---|---|
| Up 6% from 2007 | Down 4% | Up 4% |
Topping the competition
Serving Customers
Xerox is the leader in equipment revenue market share for the tenth straight quarter (1Q2012). We offer the industry's broadest portfolio of document technology and services for businesses of any size, in any industry, anywhere around the world.
Learn more about Xerox products.
| 2008 | 2009 | 2010 |
|---|---|---|
| NA | #1 in Q4 | #1 |
Innovating for the future
Serving Customers
The Xerox group garnered over 1,600 patents total. Xerox was granted 1,030 U.S. patents and our joint venture in Japan, Fuji Xerox Co. Ltd., received 588 U.S. patents. Xerox and Fuji Xerox collectively invest about $1.5 billion annually in research, development and engineering.
Learn more about innovation at Xerox.
View more information on our patent filings.
| 2008 | 2009 | 2010 |
|---|---|---|
| 940 | 1,131 | 1600+ |
Measuring customer satisfaction
Serving Customers
Service and support for Xerox products earned five consecutive industry certifications from 2006-2010. All forms of customer support – phone, on-line, on-site – were evaluated by independent service industry experts who recognized our support services as among the best in class.
Investments in J. D. Powers certification in prior years have ensured process excellence in technical service delivery. In 2011, we chose to invest in a new customer satisfaction process to ensure a stronger focus on understanding and fulfilling customer needs and expectations.
The new process solicits feedback from our technology customers around the globe and provides detailed insights that help us identify systemic issues and make the necessary changes that ensure strong customer satisfaction. Improved closed-loop follow-up processes also enable faster responses to individual problems.
| 2008 | 2009 | 2010 |
|---|---|---|
| Achieved certification in the J.D. Power and Associates program for Certified Technology Service and Support. | Achieved certification in the J.D. Power and Associates program for Certified Technology Service and Support. | Achieved certification in the J.D. Power and Associates program for Certified Technology Service and Support. |
Industry analysts rate Xerox products and services as market leaders
Serving Customers
The Xerox commitment to our customers has gained worldwide recognition. Independent Industry analysts rate our products and services as leaders in multiple categories. Helping customers better manage their print environment led Gartner to place us in the Leaders Quadrant of the 2011 Magic Quadrant for Managed Print Services Worldwide, while International Data Corp. (IDC) MarketScape lists us as a Market Leader for managed print services for the third year in a row. And it's not just our award-winning technology that garners all the accolades. Gartner placed Xerox as a global leader in the Comprehensive Finance and Accounting Business Process Outsourcing arena and also noted our leadership for Help Desktop Outsourcing Services in North America.
Read more about recognition from IDC.
Read more about Gartner's Maget Quadrant.
| 2008 | 2009 | 2010 |
|---|---|---|
| Gartner, Inc.: Leaders Quadrant in the Magic Quadrant for Managed Print Services Worldwide, MFPs and Printers, and Comprehensive HR BPO. | Gartner, Inc.: Leaders Quadrant in the Magic Quadrant for Managed Print Services Worldwide, CRM Contact Center BPO for North America, and Comprehensive Human Resources Business Process Outsourcing. | Gartner, Inc.: Leaders Quadrant in the 2010 Magic Quadrant for Managed Print Services Worldwide, MFPs and Printers, and Finance & Accounting Business Process Outsourcing. Gartner, Inc.: Visionaries Quadrant t for Enterprise Content Management (ECM). IDC: A leader in Worldwide and U.S. Outsourced Print and Document Services Forecast and Analysis and in IDC's 2010 MPS MarketScape report. |
The Xerox Foundation
Caring for Communities
In 2011, 1,672 non-profit organizations, colleges and universities received direct financial support from the Xerox Foundation through grants, matching gifts or community involvement activities. We focus our investments in the following areas:
- Education and workforce preparedness
- Science and technology
- Environmental affairs
- Employee and community affairs
- National and cultural affairs
Learn more about the Xerox Foundation.
See more detailed information on Xerox Foundation giving.
| 2008 | 2009 | 2010 |
|---|---|---|
| $12.6 million | $12.0 million | $12.5 million |
The Xerox Community Involvement Program
Caring for Communities
The Xerox Community Involvement Program marries the voluntary spirit of our employees with Xerox funding to participate in the betterment of the communities where we live and work. In 2011, 12,291 Xerox people participated in 751 projects and the Xerox Foundation invested over $1 million in the program.
Learn more about the Xerox Foundation.
See more detailed information on community involvement programs.
| 2008 | 2009 | 2010 |
|---|---|---|
| 9,893 Employees 604 Projects $909,000 | 8,650 Employees 648 Projects $978,018 | 10,137 Employees 712 Projects $1,009,584 |
Our goal: Zero waste to landfills
Preserving the Planet
Facilities in Wilsonville, Oregon and Venray, the Netherlands joined the Emulsion / Aggregation Toner manufacturing operation in Webster, New York achieving "zero waste to landfills."
See more detailed information on Xerox recycling.
| 2008 | 2009 | 2010 |
|---|---|---|
| 92% | 93% | 92% |
Conserving water
Preserving the Planet
As part of our commitment to conserve resources, we monitor water consumption across our manufacturing, distribution and R&D facilities worldwide. Water consumption has decreased 37% since 2007 and is down 15% in 2011 compared to 2010.
See more detailed information on water consumption.
| 2008 | 2009 | 2010 |
|---|---|---|
| Down 15% from 2007 | Down 7% from 2008 | Down 7% from 2009 |
Reducing greenhouse gas emissions
Preserving the Planet
Scope 1 and 2 greenhouse gas emissions are down 36% and energy consumption is down 25% from 2002 in our Technology business. The reductions are the result of improved energy efficiency, new technologies and improved energy management practices.
Having met our Energy Challenge 2012 goal, we are in the process of establishing a new baseline and target.
See more detailed information on greenhouse gas emissions.
| 2008 | 2009 | 2010 |
|---|---|---|
| Down 20% from 2002 | Down 11% from 2008 | Down 3% from 2009 |
New products achieve the ENERGY STAR® rating
Preserving the Planet
In 2011, 100% of all of our new eligible products met the current ENERGY STAR (July 2009) requirements. Continued success in cutting the power consumption of our laser-based printing products has been achieved by adjustments in the fuser design, changes to the properties of the toner, more-efficient electronic controls and the workings of the xerographic system as a whole.
See more detailed information on Energy Star ratings for Xerox Products.
| 2008 | 2009 | 2010 |
|---|---|---|
| 80% | 92% | 100% |
The Xerox Green World Alliance
Preserving the Planet
The Xerox Green World Alliance reuse/recycle program for imaging supplies is central to our commitment to waste-free products. We currently have more than 35 countries participating in the Xerox Green World Alliance. Worldwide, our customers returned more than 3.43 million cartridges, toner containers and other used supply items in 2011. Although Xerox's consumables returns programs have been in existence for two decades, we enhanced the program in 2010 by launching an improved return process for our Canadian operations.
Learn more about the Xerox Green World Alliance.
See more detailed information on the Xerox Green World Alliance.
| 2008 | 2009 | 2010 |
|---|---|---|
| Not determined | 93.8% | 94.7% |
Reducing emissions by reducing employee air travel
Preserving the Planet
We are in the process of expanding greenhouse gas tracking to include scope 3 emissions, beginning with employee business travel. We measured these 2011 scope 3 emissions at 12,000 metric tonnes of CO2e, down 14% from 2010. A decrease in employee air travel has been achieved through the increased use of videoconferencing and other technology. We're currently in process of collecting scope 3 emissions data on product transportation from third-party carriers.
Assessing scope 3 emissions is challenging but we are making progress and are making our calculations according to the WRI Scope 3 Accounting Standard. We will use the information to prioritize our greenhouse gas emission reduction opportunities and as part of our carbon impact assessments.
See more detailed information on C02e reduction.
| 2008 | 2009 | 2010 |
|---|---|---|
| 24 (1000 metric tonnes of CO2e) | 12 | 14 |
Reducing toxic releases
Preserving the Planet
Reported toxic chemical releases and transfers were 15% lower than 2010, primarily due to the reduced production of older products. Methylene chloride releases and transfers, which account for over 50% of reported toxic chemicals, were lower by approximately 15 metric tonnes.
See more detailed information on reported toxic releases.
| 2008 | 2009 | 2010 |
|---|---|---|
| 346 tons | 238 | 203 |
