Business Continuity

In the event of natural disasters, pandemics or any major event that could disrupt customers, employees, suppliers or shareholders, Xerox responds with comprehensive business-continuity action plans. They are designed to minimize adverse impacts to our people, customer relationships, assets, cash flow and reputation. The plans are well documented, communicated across all business units and tested annually to ensure rapid and effective response.

Events during the recent past have shown how our business continuity practitioners have worked in concert following our processes to ensure the safety of people and assets and the resumption of business. In the aftermath of the March 2011 Japan earthquake and tsunami, incident command was managed through our supply chain operations to ensure continued availability of critical supplies to our customers. Business Resumption plans will be updated to include additional alternate sources of manufacturing components as they are identified. After the 2010 Chilean earthquake rendered the Xerox Santiago site uninhabitable, plans to relocate to an ACS building were in place within 48 hours.

The Xerox Business Continuity Program Office has responsibility for governance of the Business Continuity Assurance Process. This policy requires all Xerox organizations to assess their continuity plans against a standard set of criteria and to report the status of plans during operational reviews.