Every year, the global imaging industry endures the loss of millions of dollars in counterfeit or stolen supplies. We continually remind our customers that counterfeit supplies can result in poor equipment performance, low supply yields, inferior print quality, toner leakage, increased failure rates and equipment downtime – all of which can cost time and money.
Xerox is leading the charge against counterfeiting and other black-market activities, independently and in collaboration with other original equipment manufacturers (OEMs). To combat acts of piracy and fraud, our security team routinely works with the U.S. Federal Bureau of Investigation, attorney generals’ offices, the Postal Inspector’s office and other global law enforcement agencies. In addition, we are a member of the Imaging Supplies Coalition (ISC), a trade association of companies that bands together to heighten customer awareness of this issue. Wholesalers, dealers and consumers may submit questionable goods to the ISC for authentication by the manufacturer. For more information, visit www.isc-inc.org.
The increasingly improved quality of digital color printing technology has created heightened concerns of currency counterfeiting. That’s why Xerox, along with other imaging companies, consults with the U.S. Secret Service and the Central Bank Counterfeit Deterrence Group, a consortium of banks from 30 countries; we assess threats to currency and both promote and support the use of anti-counterfeiting technologies. To provide protection against specific criminal behavior, technology to detect counterfeiting is being standardized. Our sales and service employees are trained on the technology – they can respond to customer inquiries about Xerox’s anti-counterfeiting efforts.