Our people are Xerox, and we celebrate all of them. We value their diversity, offer them excellent opportunities for improvement, and help them achieve the right work/life balance.
| Activity | 2007 | 2008 | Highlights |
|---|---|---|---|
Employee Engagement Survey – favorable response rate to the question: Taking everything into account, how satisfied are you with Xerox as a place to work? |
76% | We last surveyed our people in April, 2007. |
We are re-evaluating the tools used to survey our people. We are piloting a non-mandatory pulse survey which will be administered by managers to their teams. Survey results will direct any action plans for managers. |
Sentinel Satisfaction Assurance System |
320 issues received and routed for resolution |
4,219 issues received and routed for resolution. The increase is a result of increased global adoption of the tool. |
The Sentinel Customer Satisfaction Assurance System™, a Xerox proprietary Web-based polling/routing/reporting system, links employee inquiries or comments through the Intranet with appropriate Xerox contacts to identify and track any comment, suggestion or unresolved problem for action. For example, Xerox in Brazil regularly sends e-mail check-ins to employees asking: “Do you have any problems, comments or suggestions to report?” |
Diversity – percentage of women employees |
31.5% |
32.9% |
Xerox named to National Association for Female Executives (NAFE) list of Top Companies for Executive Women. Xerox scored 100% on the Corporate Equality Index. Xerox is No. 35 in the DiversityInc Top 50. |
Diversity – percentage of minority employees |
29.5% |
22.6% |
Xerox named one of the 50 Best Companies for Latinas to work by Latina Style magazine. Xerox named one of the top 40 companies for diversity by Black Enterprise magazine. |
| Employee injury rates: Total Recordable Incident rate | Down 12% from 2006 |
Down 2% from 2007 |
An increasing focus on effective health and safety management systems is bringing us closer to our ultimate goal: zero injuries. Injury rates are down more than 50% in the last decade. |
Employee injury rates: Day Away From Work case rate |
Down 11% from 2006 |
Up 6% from 2007 |
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