In the event of natural disasters, pandemics, or any major event that could disrupt customers, employees, suppliers or shareholders, Xerox responds with comprehensive business-continuity action plans designed to minimize adverse impact to our people, customer relationships, assets, cash flow and reputation. The plans are well documented, communicated across all business units and tested annually to ensure rapid and effective response.

The Xerox Business Continuity Program Office has responsibility for governance of the Business Continuity Assurance Process, which requires all Xerox organizations to assess their continuity plans against a standard set of criteria and to report the status of plans during operational reviews.