Xerox is committed to providing world-class products and services to our customers.
This commitment requires developing a diverse and global network of benchmark
Xerox Supplier Relations is our web site dedicated to Global Supplier Relationship
Management. Here you will find the latest information which is designed to be
simple and consistent. We hope this web site serves you, our supplier community,
by providing a centralized location for information to assist you in conducting
business with Xerox.
At Xerox Corporation, we believe high ethical standards are the foundation of a
successful business. Supplier loyalty and respect from the communities in which
we do business stem from our reputation as a fair and honest company.
We have the utmost confidence in the values and ethics of our employees and
representatives including our supplier partners. The highest standards of integrity
are to be expected in all business interactions. Any and all forms of corruption
are strictly prohibited and will result in legal action.
Standards of fair business, advertising and competition are to be upheld.
Understanding that global cultures differ, Xerox Corporation will not accept bribes
or other means of obtaining undue or improper advantage. Information regarding
business activities; intellectual property; identity; financial situation and performance;
is to be disclosed in accordance with applicable regulations and prevailing industry
practices. Programs that ensure the protection of supplier whistleblower
confidentiality will be maintained.
Our Corporate Ethics Policy, Code of Conduct: A Handbook for Xerox People (PDF, 85KB) reflects
our commitment to uphold our reputation for honest and ethical conduct toward
our customers, our partners and our competitors. It informs, educates and prepares
the people who do business on our behalf to respond appropriately in challenging
situations. It will also help you understand and appreciate the way in which we
like to do business.
All Xerox suppliers are expected to develop and maintain an environment where Total Quality Management principles are practiced to achieve high levels of customer satisfaction. Xerox requires suppliers who provide products and services to do so in a manner that not only assures 100% compliance to contracts and specifications but also assures customer satisfaction. This must be accomplished in an environment of continuous improvement with a "zero" defects philosophy.
Our goal is to purchase products and services from those suppliers who practice Total Quality Management as a means to achieve world-class benchmarks and meet or exceed Xerox requirements for quality, cost and delivery. Xerox is committed to developing business relationships with suppliers who support these initiatives as well as assure Xerox satisfaction in the performance of these products and services.
Further information can be found within Quality Standard xw1001, which provides a more detailed overview of the Xerox / Supplier support program and our mutual obligations for achieving quality goals.