Supplier Relations

At Xerox Corporation, we believe high ethical standards are the foundation of a successful business. Supplier loyalty and respect from the communities in which we do business stem from our reputation as a fair and honest company.

We have the utmost confidence in the values and ethics of our employees and representatives including our supplier partners. The highest standards of integrity are to be expected in all business interactions. Any and all forms of corruption are strictly prohibited and will result in legal action.

Standards of fair business, advertising and competition are to be upheld. Understanding that global cultures differ, Xerox Corporation will not accept bribes or other means of obtaining undue or improper advantage. Information regarding business activities; intellectual property; identity; financial situation and performance; is to be disclosed in accordance with applicable regulations and prevailing industry practices. Programs that ensure the protection of supplier whistleblower confidentiality will be maintained.

Our Corporate Ethics Policy, Code of Conduct: A Handbook for Xerox People (PDF, 85KB) reflects our commitment to uphold our reputation for honest and ethical conduct toward our customers, our partners and our competitors. It informs, educates and prepares the people who do business on our behalf to respond appropriately in challenging situations. It will also help you understand and appreciate the way in which we like to do business.

All Xerox suppliers are expected to develop and maintain an environment where Total Quality Management principles are practiced to achieve high levels of customer satisfaction. Xerox requires suppliers who provide products and services to do so in a manner that not only assures 100% compliance to contracts and specifications but also assures customer satisfaction. This must be accomplished in an environment of continuous improvement with a "zero" defects philosophy.

Our goal is to purchase products and services from those suppliers who practice Total Quality Management as a means to achieve world-class benchmarks and meet or exceed Xerox requirements for quality, cost and delivery. Xerox is committed to developing business relationships with suppliers who support these initiatives as well as assure Xerox satisfaction in the performance of these products and services.

Further information can be found within Quality Standard xw1001, which provides a more detailed overview of the Xerox / Supplier support program and our mutual obligations for achieving quality goals.