close Which supplies can be recycled by Xerox?

• Used Xerox Cartridges. These items are also referred to as toner or drum cartridges. Upon receipt to Xerox, they are cleaned, inspected, and remanufactured following a strict quality process. A pre-paid recycling label is normally included in the new product packaging. If you have misplaced the label, one can be printed by selecting the reorder number from the drop down menu.
• 5090 Waste Toner. Xerox was the first company to develop a process for recycling waste toner. This container is used in a variety of products including 5090, 5390, 5690, DocuTech 135, 6100, 6115, 6135, 6155, 6180, and DocuPrint 4135, 463, 100, 115, 135, 155 180. Labels are provided in the new carton or can be printed from the website.
• Empty Toner Bottles. Return labels can be printed from the website.
• iGen3 Components. Return labels can be printed from the website.
• Fuser Cartridges. Upon receipt to Xerox, they are cleaned, inspected, and remanufactured following a strict quality process. A pre-paid recycling label is included in select product packaging. If you have misplaced the label, one can be printed by selecting the reorder number from the drop down menu.
• Xerox branded HP Replacement Cartridges. A pre-paid recycling label is normally included in the new product packaging. If you would like to recycle your Xerox HP & Brother Replacement Cartridge and need additional labels follow these instructions.

close Can't find your item?

If the product is not listed on the Xerox.com website, it should be recycled locally. In some cases, the cost of transporting certain empty bottles and cartridges back to Xerox is high, while the environmental benefit is small. On average, a return travels 1,200 miles, resulting in the consumption of fuel resources and the generation of carbon dioxide and air emissions. Contact your local waste management provider.

close What do I do with supplies that Xerox does not accept?

Supplies used in our products are designed for safe local disposal (trash). Some products may be recycled in your local mixed plastic stream. Xerox encourages customers to recycle or dispose of these empty containers locally. Contact your local waste management provider for more information.

close Having problems downloading a label?

Please check that your pop-up blocker is turned off and delete your cookies and temporary Internet files. Also ensure that your office is not restricted from viewing this site. If you are still experiencing issues, please contact the Xerox Webmaster.

close Common UPS questions

• Can I ship back full pallets? UPS is unable to accept shipments that have been packaged on a pallet. They will accept large quantities provided they are individually labeled. When arranging pick up please notify UPS if you have a large quantity return to ensure the appropriate sized vehicle is dispatched.
• Issues scheduling a pick up? If you encounter issues when scheduling a pick up contact the Xerox Webmaster.
• UPS does not pick up in my zip code. If UPS does not pick up in your zip code please contact the Xerox Webmaster.
• UPS requests an account number for pick up. All fees associated with used supplies return are paid for by Xerox. This is controlled through the unique tracking number on the pre-paid UPS labels. Reading the tracking number(s) to the UPS associate when scheduling the pick up should resolve the issue.
• Can I print more than one return label? Once you select a supply item, you will be allowed to print a maximum of 15 labels. After that you will be required to start the process over by selecting the supply item again.
• Will I be charged a pick up fee by UPS? All fees associated with used supply returns are paid for by Xerox. This is controlled through the unique tracking number on the pre-paid UPS labels.

close Returning multiple items/large quantities?

For your convenience, the Green World Alliance allows for pallet sized returns. If you have more than 30 used Xerox supplies to return please use the Bulk Return process. If you have questions regarding this process or would like to request pre-paid shipping labels, then please contact the Xerox Webmaster.

close Can I return non-Xerox supplies?

Xerox is unable to accept non-Xerox supplies for recycling. Contact the manufacturer for recycling instructions.

close My supply item has a DHL label included in the carton. What do I do?

Transportation for The Green World Alliance recycling program transitioned to UPS effective January 1, 2009. DHL labels are no longer valid. They should be discarded. New UPS labels can be printed from this site. If the product is not listed on the Xerox.com website, it should be recycled locally. In some cases, the cost of transporting certain empty bottles and cartridges back to Xerox is high, while the environmental benefit is small. On average, a return travels 1,200 miles, resulting in the consumption of fuel resources and the generation of carbon dioxide and air emissions. Contact your local waste management provider.

close Can I use this process to return unused supplies?

If you have unused supplies to return, please contact the following:

1-800-599-2198 – If your supplies are sent to you at no charge, as part of your cost per copy contract

1-888-771-5225 – If you have purchased your supplies and require a credit

1- 800-230-0201 – If your equipment and supplies are part of a Managed Services contract

close How do I recycle my Xerox Branded HP & Brother Replacement Cartridge?

For North American Customers, if you would like to recycle your Xerox HP & Brother Replacement Cartridge follow these instructions.

close How do I recycle my items in Puerto Rico, Virgin Islands and Guam?

If you are a customer in Puerto Rico, Virgin Islands, or Guam, then please locate your country in the country drop down menu and select continue on www.xerox.com/gwa or follow these instructions.