Frequently Asked Questions

If the product is not listed on the Xerox.com website, it should be recycled locally. In some cases, the cost of transporting certain empty bottles and cartridges back to Xerox is high, while the environmental benefit is small. On average, a return travels 1,200 miles, resulting in the consumption of fuel resources and the generation of carbon dioxide and air emissions. Contact your local waste management provider.

Supplies used in our products are designed for safe local disposal (trash). Some products may be recycled in your local mixed plastic stream. Xerox encourages customers to recycle or dispose of these empty containers locally. Contact your local waste management provider for more information.

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For returns exceeding 100 cartons per month, you may elect to have prepaid shipping labels mailed to you, eliminating the need to print them from the web. For more information, please contact the Xerox Webmaster.

Xerox is unable to accept non-Xerox supplies for recycling. Contact the manufacturer for recycling instructions.

Transportation for The Green World Alliance recycling program transitioned to UPS effective January 1, 2009. DHL labels are no longer valid. They should be discarded. New UPS labels can be printed from this site. If the product is not listed on the Xerox.com website, it should be recycled locally. In some cases, the cost of transporting certain empty bottles and cartridges back to Xerox is high, while the environmental benefit is small. On average, a return travels 1,200 miles, resulting in the consumption of fuel resources and the generation of carbon dioxide and air emissions. Contact your local waste management provider.

If you have unused supplies to return, please contact the following:
— 1-800-599-2198 – If your supplies are sent to you at no charge, as part of your cost per copy contract
— 1-888-771-5225 – If you have purchased your supplies and require a credit
— 1- 800-230-0201 – If your equipment and supplies are part of a Managed Services contract

If you would like to recycle your Xerox HP or Brother Replacement Cartridge follow these instructions