We are committed to environmentally responsible business practices. Over the last 20 years, our supplies recycling programs have kept more than 145 million pounds of waste out of landfills. Thank you for your commitment to the environment. To learn more, select your country below.
Used Xerox Cartridges. These items are also referred to as toner, print, or drum cartridges. Upon receipt to Xerox, they are cleaned, inspected, and remanufactured following a strict quality process. Pre-paid recycling labels can be downloaded at http://www.xerox.com/gwa
5090 & iGen Waste Toner Containers. Xerox was the first company to develop a process for recycling waste toner. 5090 type waste toner containers are used in a variety of products including 5090, 5390, 5690, DocuTech 135, 6100, 6115, 6135, 6155, 6180, DocuPrint 4135, 463, 100, 115, 135, 155 180. Toner from these containers is removed and recycled following a strict quality process. iGen waste toner containers are cleaned, inspected, and reused following a strict quality process.
Empty Toner Bottles. Return labels for select empty toner bottles can be printed from the GWA website (http://www.xerox.com/gwa.)
Fuser Cartridges. Upon receipt to Xerox, they are cleaned, inspected, and remanufactured following a strict quality process. A pre-paid recycling label is included in select product packaging. If you have misplaced the label, one can be printed by selecting the reorder number from the drop down menu.
Xerox branded HP & Brother Replacement Cartridges.Return labels can be printed from the GWA website (http://www.xerox.com/gwa). If you would like to recycle your Xerox HP & Brother Replacement Cartridge follow these instructions.
close Can't find your item? / What do I do with supplies that Xerox does not
accept?
Thank you for your continued commitment to the environment. Xerox
enables the take back of all Xerox Branded Imaging Supplies through the
Green World Alliance program. If the product is not listed on the
Xerox.com website, then you may return the item using a carrier of your
choice to our Authorized Recycling Partner at the following address:
Xerox Recycling
2051 Meridian Place Building 3
Hebron, KY. 41048
Xerox will pay for the resource recovery of used supply items via "zero
waste" recycling. No waste to landfill is utilized and virtually all
materials are recovered, cleaned, and put back into the market.
Supplies used in our products are also designed for safe local disposal.
Some products may be recycled in your local mixed plastic stream. Xerox
also encourages customers to recycle or dispose of these empty
containers locally. In some cases, the cost of transporting certain
empty bottles and cartridges back to Xerox is high, while the
environmental benefit is small. On average, a return travels 1,200
miles, resulting in the consumption of fuel resources and the generation
of carbon dioxide and air emissions. You may also contact your local
waste provider for more information.
Please check that your pop-up blocker is turned off and delete your cookies and temporary Internet files. Also ensure that your office is not restricted from viewing this site. If you are still experiencing issues, please contact the Xerox Webmaster.
Can I ship back full pallets? UPS is unable to accept shipments that have been packaged on a pallet. They will accept large quantities provided they are individually labeled. When arranging pick up please notify UPS if you have a large quantity return to ensure the appropriate sized vehicle is dispatched.
Issues scheduling a pick up? If you encounter issues when scheduling a pick up contact the Xerox Webmaster.
UPS does not pick up in my zip code. If UPS does not pick up in your zip code please contact the Xerox Webmaster.
UPS requests an account number for pick up. All fees associated with used supplies return are paid for by Xerox. This is controlled through the unique tracking number on the pre-paid UPS labels. Reading the tracking number(s) to the UPS associate when scheduling the pick up should resolve the issue.
Can I print more than one return label? Once you select a supply item, you will be allowed to print a maximum of 15 labels. After that you will be required to start the process over by selecting the supply item again.
Will I be charged a pick up fee by UPS? All fees associated with used supply returns are paid for by Xerox. This is controlled through the unique tracking number on the pre-paid UPS labels.
For your convenience, the Green World Alliance allows for pallet sized returns. If you have more than 30 used Xerox supplies to return please use the Bulk Return process. If you have questions regarding this process or would like to request pre-paid shipping labels, then please contact the Xerox Webmaster.
closeMy supply item has a DHL label included in the carton. What do I do?
Transportation for The Green World Alliance recycling program transitioned to UPS effective January 1, 2009. DHL labels are no longer valid. They should be discarded. New UPS labels can be printed from this site. If the product is not listed on the Xerox.com website, it should be recycled locally. In some cases, the cost of transporting certain empty bottles and cartridges back to Xerox is high, while the environmental benefit is small. On average, a return travels 1,200 miles, resulting in the consumption of fuel resources and the generation of carbon dioxide and air emissions. Contact your local waste management provider.
closeHow do I recycle my items in "off-shore locations" such as Hawaii, Puerto Rico, Virgin Islands and Guam?
If you are a customer in Hawaii, then please locate your part number in
either the Office Printers or Multifunction, Copiers, Production
Printers or Fax Machine sites and follow the standard label download
procedures. Hawaii appears in the State drop-down menu.
If you are a customer in Puerto Rico, Virgin Islands, or Guam, then please locate your country in the country drop down menu and select continue on www.xerox.com/gwa or follow these instructions.
