Xerox Online Privacy Policy


Introduction
This is the Online Privacy Policy of Xerox Corporation in the United States.

This privacy policy covers the websites belonging to Xerox Corporation (“Xerox” or “we”) in the United States. It does not cover the websites of Xerox subsidiaries or affiliates who publish their own policies.

At Xerox, privacy on the Internet means that:
  • Xerox informs its website users (“you”) how it uses personally identifiable information that is collected online;
  • Xerox maintains confidentiality and security safeguards for personally identifiable information;
  • You have control over personally identifiable information you decide to submit to Xerox; and
  • You can opt-out of receiving commercial email from Xerox at any time.

Xerox maintains the information it receives online in strict confidence; information you submit to Xerox is not sold to or shared with third parties, except our subsidiaries, affiliates, agents and partners as described in this policy.

Xerox reserves the right to notify you about administrative matters that pertain to your Xerox products or services. We may disclose your personally identifiable information, as required by law or regulation, in connection with law enforcement, fraud prevention, or other legal action; or if Xerox reasonably believes it is necessary to protect Xerox, our customers, or the public. Although we do not currently anticipate a change in our corporate status, in the event of a merger or acquisition of the company or a substantial portion of its assets, Xerox may disclose, transfer or sell personal information collected online to the surviving or acquiring party, respectively. Personal information collected online will remain subject to promises made in this Online Privacy Policy.

If you would like to contact Xerox without submitting personally identifiable information online, you can reach a Xerox representative by calling 1-800-ASK-XEROX.

Certifications
Xerox is authorized to display the BBBOnline Accredited Business Seal.

The BBBOnline Accredited Business Seal reflects our adherence to the BBB’s Code of Business Practices.

Click to verify BBB accreditation and to see a BBB report.

For more information, please visit the BBBOnLine Web page.

Xerox is Safe Harbor certified.

Xerox complies with the U.S.-EU Safe Harbor Framework established by the U.S. Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries. Xerox has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program, and to view the company’s certification, please visit http://www.export.gov/safeharbor/.

Privacy Complaints.

In compliance with the Safe Harbor Principles, Xerox commits to resolve complaints about your privacy and our collection or use of your personal information. Inquiries or concerns regarding this privacy policy should be directed to the Xerox Business Ethics and Compliance Office.

To report your inquiries or concerns to the Business Ethics and Compliance Office please contact the Xerox Ethics Helpline. The Xerox Ethics Helpline is confidential and anonymous, if you so desire, and is available online and via a toll-free number listed below.

You may also contact us via postal mail at:

Xerox Corporation
Xerox Business Ethics and Compliance
45 Glover Avenue
Norwalk, CT 06856-4505
USA

Xerox has further committed to refer unresolved privacy complaints under the Safe Harbor Principles to an independent dispute resolution mechanism, the BBB EU Safe Harbor, operated by the Council of Better Business Bureaus. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed by Xerox, you may contact BBB EU Safe Harbor.

Collection of Personally Identifiable Information
You may choose to give us personally identifiable information online to allow us to communicate with you, process your orders, or provide you with services. Our online forms ask for a small amount of relevant information, such as name, email, street address, and phone number. Some forms may ask for your customer number or product serial number. If you make a purchase, we may ask for your credit card number and billing information. Job applicants may be requested to provide information such as educational background, employment experience, and job interest.

We may also collect information about your visits to our websites, including your Internet Protocol (IP) address, browser type and language, location information and details of your browsing patterns. This is more fully described under the section entitled “Cookies, Web Beacons and AdChoices” below. We collect this information to determine such things as the number of visitors to various parts of our websites and to personalize your experience on our sites, and tailor our interactions with you.

If you do not want to give personally identifiable information to Xerox online you may communicate with us through the postal addresses or the phone or fax numbers that we also provide on our websites or in this policy. Xerox does not direct any part of its website to children under 13 years old and does not knowingly collect personally identifiable information from children.

Personally identifiable information that is submitted in a business capacity may be merged with available business data base directories.

Personally identifiable information collected may be stored and processed in the United States or any other country in which Xerox or its subsidiaries, affiliates, agents or partners maintain facilities, and by using this website, you consent to any such transfer of information outside of your country.

Why Does Xerox Collect Personally Identifiable Information?
Xerox uses personally identifiable information submitted online to:
  • respond to your questions;
  • provide customer support;
  • share news, updates, or helpful tips about Xerox products and services;
  • enable online shopping;
  • inform you of special promotions;
  • sign up for online services;
  • create reseller partnerships;
  • evaluate job applications;
  • customize, analyze, and improve our products, services, technologies, communications and relationships with you; and
  • deliver products and services requested by you.


Communication Preferences.

Xerox may send commercial email to you advertising our products and services. You can also subscribe to various product and service-specific communications on our websites. If you receive commercial email from Xerox and wish to discontinue these mailings, you may unsubscribe at www.xerox.com/unsubscribe. You may also mail an unsubscribe request to:

Marketing Privacy Preferences
Xerox Corporation
Xerox Square 16th Floor
100 Clinton Avenue South
Rochester, NY
14604-1801

This unsubscribe option does not apply to communications primarily for the purpose of administering order completion, contracts, support, product safety warnings, software updates, or other administrative and transactional notices, the primary purpose of which is not promotional in nature.

Security of Personally Identifiable Information
Xerox maintains strict access control over personally identifiable information.

Only authorized Xerox personnel, and those of our subsidiaries, affiliates, agents, and partners are allowed to handle information submitted to Xerox online.

Xerox’s websites store personally identifiable information in password-protected environments on servers that are located in the United States. These servers are subject to Xerox's information security policies, standards, and procedures.

Credit card data is encrypted.

To ensure that you can purchase with confidence from the Xerox website, Xerox protects credit card information submitted online with industry-standard encryption technology.

Our agents and partners protect personally identifiable information.

When you purchase equipment or supplies or arrange for services online from Xerox it may be necessary to transfer personally identifiable information to our subsidiaries, affiliates, agents or partners, who then fill the orders or provide the services. Xerox requires that its subsidiaries, affiliates, agents and partners handle personally identifiable information with the same concern for personal privacy as Xerox.

Access to Information
You may contact Xerox to check the accuracy of your personally identifiable information or to request that your information be updated or deleted by writing to ethics@xerox.com. Please indicate "Access" in the subject line and let us know the details of your request in the body of the message. You may also contact us at the Xerox Ethics and Privacy Hotline at 1-866-XRX-0001. Xerox reserves the right to confirm your identity and to modify the scope and number of requests.

Cookies, Web Beacons and AdChoices
What is a cookie?

Cookies are small text files that are placed on your computer or mobile device by websites that you visit. They are widely used in order to make websites work efficiently, as well as to provide information to the owners of the site. Cookies are useful because they allow a website to recognize your device, letting you navigate between pages efficiently, remembering your preferences, and generally improving your experience.

How does Xerox use cookies?

Xerox uses cookies to recognize repeat visits to our websites and to facilitate Web navigation and online shopping. The cookies store your country and language, along with an assigned random session ID. In some cases, the cookies store name and address information so you do not have to re-enter this information in multiple forms.

The cookie information that Xerox collects helps us track the number of visitors to our websites over time and determine whether these were new or repeat visits.

Xerox also works with third party advertising partners that use cookies to deliver Xerox advertising on other websites and to measure the performance of our advertising campaigns.

What is a Web Beacon?

A web beacon is an electronic image that can be used to recognize a cookie on your computer or other device when you view a web page or email.

How does Xerox use Web Beacons?

Xerox and our third party advertising partners may use web beacons on our websites, in our emails, and in our advertisements on other websites to measure the effectiveness of our websites and our advertising. For example, web beacons may count the number of individuals who visit our websites from a particular advertisement or the number of individuals who open or act upon an email message.

Can I block cookies and web beacons?

Yes, the ability to enable, disable or delete cookies can be controlled though your website browser. Consult the “Help” menu of your browser application for details. If you block the use of cookies, you will not be able to use some of the features on Xerox websites, including the shopping cart and online account management services. You can make some web beacons unusable by disabling cookies.

Links to non-Xerox websites.

Other websites that may be accessed through our website, such as through social media buttons or other links, may collect certain information about you through the use of cookies, web beacons and other features. We do not have access to or control over the cookies or other features that these third party sites may use, and the information practices of these third party websites are not covered by this Online Privacy Policy. Please contact them directly for more information about their privacy practices.

AdChoices: How does Xerox use Interest-Based Advertising
Websites cooperate with online advertisers to collect information about visitors to present ads that are more useful and relevant. This is known as interest-based advertising or online behavioral advertising. Xerox and our third party advertising partners may use cookies and web beacons to deliver interest-based ads that are relevant and targeted to our customers and prospects. When delivering interest-based ads, Xerox adheres to the Self-Regulatory Program for Online Behavioral Advertising.

What information do Xerox websites collect for interest-based advertising?

Xerox and our third party advertising partners may use cookies or web beacons to collect information for the purposes of interest-based advertising based on your visits to Xerox.com and other web sites. These cookies identify the pages you view, the links and ads you click on, other actions you take on those websites, and the referring website. Similarly, online advertisers use cookies to deliver advertising to you for companies other than Xerox based on your visits to Xerox.com and other websites.

Can I control the interest-based advertising that Xerox web sites collect about me?

Yes, Xerox provides a tool to opt-out of data collection by companies that adhere to the Self-Regulatory Program for Online Behavioral Advertising.

Contact Us
We welcome questions or comments about our Online Privacy Policy. You may also contact us if you feel that your personal information is used in a way inconsistent with this policy. Email us or call 1-866-XRX-0001 if you are in North America. International numbers and a Web submission tool are available on www.xerox.com/ethics. You may also contact us via postal mail at:

Xerox Corporation
Xerox Business Ethics and Compliance
45 Glover Avenue
Norwalk, CT 06856-4505
USA

  • If you have questions about Xerox products or services, call us toll-free at 1-800-ASK-XEROX or 1-800-275-9376.
  • More contact information is available on www.xerox.com if you are outside the United States and Canada, and/or if you have questions about support, sales, corporate information, scholarships, research and innovation, or services.

Policy Updates
Xerox reserves the right to make changes to this policy. If we make changes, we will revise this Online Privacy Policy to reflect such changes and revise the effective date of the policy.

Policy Effective Date: February 24, 2014.

What was revised in the last update?

The privacy practices at Xerox did not change with the last update of this policy. No changes were made to the substance of this policy. We added the following content to the policy:
  • Additional information was provided regarding the use of cookies.
  • Additional information was provided regarding Xerox’s advertising practices.