Xerox reserves the right to update this policy. Xerox will post those changes in each update.
Last Policy Update: December 17, 2003.
What was changed in the last update?
The privacy practices at Xerox did not change with the last update of this policy. No changes were made to the substance of this policy. We added the following content to the policy:
- The section on Safe Harbor certification.
- The section noting that Xerox reserves the right to send administrative notices to its customers; that Xerox will share information with government agencies as required by law; and that, in the event of an acquisition or merger, personal information collected online will remain subject to promises made in this Online Privacy Policy.
- A sentence indicating that Xerox does not direct any part of its site to children under 13 years of age
- Additional information on how to opt out of commercial emails from Xerox through our Unsubscribe Web page and PO Box address.
- Information about how to contact our Ethics Office by phone or email, in case of a privacy inquiry or complaint.
- Information describing our use of cookies for internal analysis, a statement that a user may block cookies and a stipulation that blocking cookies can limit use of some commerce and account management applications on the Xerox website.
Xerox operates Xerox data centres around the world and will transfer information submitted online by customers and other third parties to the appropriate Xerox office for the purpose of delivering services or responding to customer requests. If you are located in one of the 25 European Union Member Nation States (Austria, Belgium, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Slovenia, Slovakia, Spain, Sweden, and the United Kingdom), Canada or any other nation with privacy legislation, you should be aware that personal information submitted to Xerox online may be transferred to a data centre in the United States.
Why Does Xerox Ask For Personally Identifiable Information?
On the Xerox website, we offer online shopping and other Web-based customer services. Our online forms make it easy for visitors and customers to communicate with Xerox or make purchases. Those who want to communicate with Xerox but do not wish to give personally identifiable information online may use the phone or fax numbers that we also provide on our Web pages.
Xerox asks only for the minimum amount of information needed to assist you.
Most online forms on the Xerox site ask for a small amount of relevant information, such as name, email, street address and phone number. Some forms may ask for a customer number or product serial number. Xerox uses personally identifiable information submitted online to:
- respond to questions from customers or visitors to the website
- provide customer support
- share product news, updates or helpful tips about Xerox products
- enable online shopping
- inform users of special promotions
- sign up for online services
- create reseller partnerships
Xerox does not direct any part of its website to children under 13 years old and does not knowingly collect personally identifiable information from children.
Personally identifiable information that is submitted in a business capacity may be merged with available business database directories.
How Does Xerox Handle Personally Identifiable Information?
While we at Xerox are pleased to offer convenient services and shopping options online in the United States, we are also mindful to protect the confidentiality of the personally identifiable information we receive.
Our agents and partners protect personally identifiable information.
When a customer purchases equipment or supplies or arranges for service online from Xerox it may be necessary to transfer personally identifiable information to an independent Xerox-authorised agent or partner, who then completes the order. Xerox requires that its independent agents and partners handle personally identifiable information with the same concern for personal privacy as Xerox.
Whenever Xerox transfers personally identifiable information to its agents and partners, it is with the understanding that the information should be used for the sole purpose of fulfilling the customer's request and that the information should be kept confidential and secure at all times.
In some instances, when Xerox transfers personally identifiable information to one of its authorised agents or partners, that agent or partner may need to share information with an unaffiliated third party for the purpose of completing an order or providing a service.
Xerox gets your consent before sending you additional information.
Xerox may wish to contact you with announcements about products and services that may be of interest to you. If you do not want to receive these announcements, you can click an opt-out box on the appropriate Xerox Web page before submitting your information. Some forms on our site have no opt-out box. That is because those forms are "reply only" forms used only to respond to your particular request. If you receive email from Xerox and wish to discontinue these mailings, you may unsubscribe by visiting www.xerox.com/uk/opt-in, or by sending an email with the word "Remove" in the subject line to
customer.privacy@email.ebusiness.xerox.com, or by mailing a request to:
Marketing Privacy Preferences
Xerox Corporation
161 Chestnut Street, 875-05B
Rochester, NY
14604-2411
USA
