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Firestone is responsible for the company's core corporate organizations that support all areas of the business worldwide, including research and development, information management, strategy, global accounts, Fuji Xerox relations, marketing and communications, business transformation, and Xerox's environmental health and safety initiatives. He was also responsible for the integration of the company’s acquisition of Affiliated Computer Services (ACS).
Prior to this role, Firestone was president, Xerox North America, a position he assumed in 2004 after serving as the company's chief strategist. As head of North America, Firestone was responsible for direct and indirect channels of distribution in the United States and Canada including direct sales and service, agents, resellers and Teleweb. In this role, he led the company's $1.5 billion acquisition of Global Imaging Systems in 2007, increasing Xerox's access to small and mid-size businesses in the U.S. by 50 percent.
Firestone joined Xerox from IBM in August 1998 as president of the Xerox Channels Group, responsible for creating a network of resellers for Xerox's office printers and multifunction systems. He then was named senior vice president for the Corporate Strategy and Marketing Group.
At IBM, Firestone was responsible for all of the company's consumer products and services for the home and family market. He joined IBM in 1995, helping launch a new division to develop and market hardware, software and multimedia products. Firestone headed the consumer division of Ameritech, a telecommunications company, from 1993 to 1995. From 1978 to 1993, he worked at American Express in a number of financial and general management positions, including president of the Japan division and president of the Travelers Cheque division.
Firestone received a bachelor's degree in international economics from Georgetown University School of Foreign Service and a master's degree in management from Yale University. He is a board member of The Goodyear Tire & Rubber Company, Nomura Partners Funds, Inc. and Yale University Center of Customer Insights.