Consistent with our strategy to expand our Services offerings through “tuck-in” acquisitions, we acquired the following companies in 2011:
- In April 2011, we acquired Unamic/HCN, the largest privately owned
customer care provider in the Benelux region in Western Europe.
Unamic/HCN’s focus on the Dutch-speaking market expands our customer
care capabilities in the Netherlands, Belgium, Turkey and Suriname.
- May 2011, we acquired NewField IT, a U.K.-based print consultancy
and software solution provider. This acquisition expanded our market-leading managed print services portfolio. NewField’s consulting and
software services help companies implement MPS more quickly. Its
software suite creates visual maps of a floor plan to show how printers are
used throughout an office. By combining this mapping with a database that tracks usage patterns of document devices, workplaces
small to large are better able to monitor and manage the use of the devices and their overall
- In July 2011, we acquired Education and Sales Marketing, LLC
(“ESM”), a leading provider of outsourced enrollment management
and student loan default solutions. The acquisition of ESM enables us to
offer a broader range of financial services to assist post-secondary schools
in attracting and retaining the most qualified students, while reducing
- In November 2011, we acquired The Breakaway Group, a cloud-based
service provider that helps healthcare professionals accelerate their
adoption of Electronic Medical Records (“EMR”). The Denver-based
firm’s technology allows caregivers to practice using an EMR without
jeopardizing real patient data. This acquisition expands our services for
- We also completed additional Services acquisitions in the areas of
Healthcare Provider, Customer Care and Financial Services in 2011,
increasing our presence in the United States and in Europe.
Additionally in 2011, we made acquisitions consistent with our strategy to expand distribution of Xerox technology to under-penetrated markets:
- In February 2011, we acquired Concept Group, Ltd. This acquisition
broadens our reach into the small and midsize business market in the
U.K. Concept Group has nine locations throughout the U.K. and provides
document imaging solutions and technical services to more than 3,000
- In April and May 2011, we acquired Premier Office Equipment, Inc. and
Midwest Business Solutions, both based in Iowa. And, in December 2011,
we acquired the Merizon Group Incorporated, which operates
Wisconsin-based office products distributor. These acquisitions further our
strategy of creating a U.S. nationwide network of locally based providers
focused on improving document workflow and office efficiency for small
and midsize businesses.
- In addition, throughout 2011, we enhanced our distribution by acquiring
office products distributors in New York, Illinois, Virginia and Florida.