How Smart eSolutions Works

Xerox Smart eSolutions capabilities are based on a technology platform that provides a flexible end-to-end system for connecting products to the Xerox infrastructure which administers our post-sale offerings.

The diagram below depicts a high-level view of an end-to-end Smart eSolutions architecture. It highlights communication flow between the Smart eSolutions Client (direct-device and/or proxy-host) and the Xerox Communication Server. As shown in the diagram, Smart eSolutions Clients are embedded either in Xerox devices or in a hosted application (e.g. CentreWare Web). The clients are configured to connect and send messages to the Xerox Communication Server.

Xerox Smart eSolutions Design Goals for Security

Xerox views network security as a key requirement of the overall Smart eSolutions architecture. Xerox Smart eSolutions include capabilities designed to address the following concerns about security:

Identification and Authentication
Authorization
Data Integrity
Audit Capabilities
Customer Confidentiality

learn more about Smart eSolutions Security