close What is SMart eSolutions?
Smart eSolutions is designed to take the hassle out of collecting and submitting meter readings and supplies data from Xerox equipment via a hands-free, secure data transmission process.

close How does it work?
Xerox Smart eSolutions works by loading Xerox software onto your PC or Server. This software talks to Xerox devices to get the necessary data and send it back to Xerox using standard Internet protocols similar to those used for business-to-business transactions.

Setting up Smart eSolutions requires two steps:

1. Install the Xerox Smart eSolutions Client
2. Configure your application to detect and register devices

close What equipment do I need?
CentreWare® Web is designed to be installed only on specific computers running the Windows operating systems defined below.

Microsoft Windows 2000 Server, Windows XP Professional, and Windows Server 2003

• PC with a 600 MHz or higher Pentium III processor recommended
• 512 MB of RAM or higher recommended; (256 MB supported, but may limit performance)
• 3 GB of available disk space
• TCP/IP
• Internet Information Services (IIS) 5.05 or greater
• NTFS security access checking is recommended

close What impact does Smart eSolutions have on my network?
Xerox Smart eSolutions uses standard industry protocols to communicate between the Xerox Smart eSolutions Client and your printers approximately every two hours. SNMPv2 is used to read the MIBs, which contain the meter read values for billing and supplies usage data for replenishment.

The Xerox Smart eSolutions Client communicates with the Xerox Communication Server once a day using Web service protocols, including:

• HTTPs-Certicom SSL 128 Bit with server side certificates from Verisign
• SOAP-1.1
• Wsdl-1.1
• WS Security-Oasis-Working Draft 11-3 March 2003

There are several different types of transactions that can occur between the Xerox Smart eSolutions Client and the Xerox Communication Server. The network loading varies based on the type of transaction and the number of devices that are in the Xerox Smart eSolutions group. These transactions are:

Registering the Xerox Smart eSolutions Client and devices with Xerox
Allows Xerox to identify and authenticate the client and devices. This communication happens only once in the life cycle of the Xerox Smart eSolutions Client and devices.

reg proxy = 1526 bytes
reg proxy device = 393x + 1503 bytes
Total: reg proxy + proxy devices = 393x + 3029 bytes
x = the number of devices

Sync Request
Sent once a day by the client to ask Xerox if an automatic meter read is due.

sync proxy request = 1425 bytes

Sync Request Response
Tells the Xerox Smart eSolutions Client to turn on Xerox Smart eSolutions for each device. This communication happens only once in the life cycle of the device.

sync proxy request response = 1510x + 1425 bytes

Sync Status
Lets Xerox know that the Xerox Smart eSolutions service has been turned on, enabling Xerox to know that a request can be made and responded to. This communication happens only once in the life cycle of the device.

sync proxy status = 260x + 1247 bytes 17

close Can Xerox gain access to my network?

1. In order to participate, you must personally initiate device registration and sign up for the Xerox Smart eSolutions service. The Xerox Smart eSolutions Client will not automatically find and register your equipment unless you enable it to do so.
2. All transactions between the Xerox Smart eSolutions Client and the Xerox Communication Server are initiated within your environment by the Xerox Smart eSolutions Client. There is no way for Xerox to initiate the communications to the Xerox Smart eSolutions Client or for Xerox to probe your network.
3. You can turn off communication to Xerox at any time.

close Is my data secure?

1. All communications occur over a secure channel using 128 bit SSL with server side certificates. This means that the data is encrypted and communications to the Xerox Smart eSolutions Client must hold a valid certificate from Xerox.
2. No customer data is communicated to Xerox. The only data that is sent for Xerox Smart eSolutions is the printer serial number, the meter name, the meter values, supplier usage values, and the date of the reading.

close Who at my company needs to be involved in this?
For Xerox Smart eSolutions to run properly, the Xerox Smart eSolutions Client must be installed first and the Xerox eligible equipment registered with Xerox. Because Xerox Smart eSolutions involves loading software on the PC, it is likely that approvals need to be provided by your Network Administrator or someone with similar responsibilities at your company.

The Xerox Smart eSolutions Client installation may involve an IT Administrator and the Billing Administrator.

The IT Administrator may be needed to:

• Provide the Xerox Smart eSolutions Client with the location of the proxy server that connects your network to the Internet (defaults to your current Web browser settings)
• Run the Xerox Smart eSolutions Client device discover tools to find all of the Xerox devices that will be participating

The person within your organization who is responsible for providing Xerox with the Billing Meter Readings will need to:

• Identify which devices should participate in Xerox Smart eSolutions and provide this information to the person who will load the software on their PC.
• Set up your service agreement to receive automatic meter reads from Smart eSolutions MeterAssistant. This can only be done after the Xerox Smart eSolutions Client has been installed and the devices have been registered.

close What happens to my meter read data when it gets to Xerox?
Your meter read data is recorded against your device in Xerox service management system. It is used for the invoicing of metered service agreements, and also for evaluating consumable usage against machine performance. The automatic collection of the meter reads will ensure quality and reliability of the data we use to manage your service agreements.

close What happens if I install a new device at a later date?
If you would like this new device to provide automatic meter reads and supplies usage data to us, you will need to register your new device on your existing Smart eSolutions application.

The Smart eSolutions Client will automatically detect the new device and you can then select to register with Xerox. Alternatively you can enter the IP address of the device and when it has been identified on your network by the Smart eSolutions Client you register your new device.

close What happens when the PC with Smart eSolutions installed is powered off?
There will be no meter read or supplies data collected or sent to us while the PC/server is powered off. CWW/Smart eSolutions Client will resume this activity when it is powered on again. If Xerox does not receive usage information for more than 7 consecutive days a notification is sent by email to the key user at your company. While usage information is not received you will need to manually order toner/ink and provide a manual meter read.

close What happens if one of my devices breaks down?
If your device breaks down it is typically repaired by the following day and it is most unlikely that it will ever be out of action for more than a week. Smart eSolutions MeterAssistant will allow for this and will pick up on the automatic meter reads again when the device is up and running.

close What happens if one of my devices has to be replaced?
If your device needs to be replaced with a new one, there is a standard product replacement process to follow which includes recording the end meter read of the old device and the initial meter read of the new device. To turn on Smart eSolutions submissions for the replacement device follow the process for installing a new device as described above.

close Where can I go for support?
We provide a comprehensive on-line service KnowledgeBase at xerox.com or you can contact your local support centre.

close What should I do if I want my supplies to be ordered automatically?

• Identify which devices should participate in Xerox Smart eSolutions and provide this information to the person who will load the software on their PC.
• Set up your service agreement to automatically receive supplies from Smart eSolutions SuppliesAssistant. This can only be done after the Xerox Smart eSolutions Client has been installed and the devices have been registered.

close What happens to my supplies usage data when it gets to Xerox?
Your supplies data is recorded against your device in the Xerox service management system. It is used to calculate when fresh supplies need to be sent and determine the volume of ink or toner to dispatch. Orders are based on actual usage and designed to last 60 days or more.

close How do I know if consumables have been ordered?
An email confirmation will be sent advising when the order is placed. Another email will be sent when the order is dispatched.

close What is Smart eSolutions?
Smart eSolutions is designed to take the hassle out of collecting and submitting meter readings and supplies data from Xerox equipment via a hands-free, secure data transmission process.

close How does it work?
Smart eSolutions works by loading Xerox software onto your network. This software talks to Xerox devices to get the necessary data and send it back to Xerox using standard Internet protocols similar to those used for business to-business transactions.

Setting up Smart eSolutions requires two steps:

1. Installing CentreWare® Web
2. Enabling Smart eSolutions in CentreWare® Web

close What equipment do I need?
CentreWare® Web is designed to be installed only on specific computers running the Windows operating systems defined below.

Microsoft Windows 2000 Server, Windows XP Professional, and Windows Server 2003

• PC with a 600 MHz or higher Pentium III processor recommended
• 512 MB of RAM or higher recommended; (256 MB supported, but may limit performance)
• 3 GB of available disk space
• TCP/IP
• Internet Information Services (IIS) 5.05 or greater
• NTFS security access checking is recommended

close What impact does Smart eSolutions have on my network?
Smart eSolutions uses standard industry protocols to communicate between CentreWare® Web and your printers approximately every two hours. SNMPv2 is used to read the MIBs, which contain the meter read values for billing and supplies usage data for replenishment.

CentreWare® Web communicates with the Xerox Communication Server once a day using Web service protocols, including:

• HTTPs-Certicom SSL 128 Bit with server side certificates from Verisign
• SOAP-1.1
• Wsdl-1.1
• WS Security-Oasis-Working Draft 11-3 March 2003

close Can Xerox gain access to my network?
In order to participate, you must personally initiate device registration and sign up for the Smart eSolutions service. CentreWare® Web will not automatically find and register your equipment unless you enable it to do so.

All transactions between CentreWare® Web and the Xerox Communication Server are initiated within your environment by CentreWare® Web. There is no way for Xerox to initiate the communications to CentreWare® Web or for Xerox to probe your network.

You can turn off communication to Xerox at any time.

close Is my data secure?
All communications occur over a secure channel using 128 bit SSL with server side certificates. This means that the data is encrypted and communications to CentreWare® Web must hold a valid certificate from Xerox.

No customer data is communicated to Xerox. The only data that is sent for Xerox Smart eSolutions is the printer serial number, the meter name, the meter values, supplier usage values, and the date of the reading.

close Who at my company needs to be involved in this?
For Smart eSolutions to run properly, CentreWare® Web must be installed first and the Xerox eligible equipment registered with Xerox. Because Smart eSolutions involves loading software on the network, it is likely that approvals need to be provided by your Network Administrator or someone with similar responsibilities at your company.

close What happens to my meter read data when it gets to Xerox?
Your meter read data is recorded against your device in Xerox service management system. It is used for the invoicing of metered service agreements, and also for evaluating consumable usage against machine performance. The automatic collection of the meter reads will ensure quality and reliability of the data we use to manage your service agreements.

close What happens if I install a new device at a later date?
If you would like this new device to provide automatic meter reads and supplies usage data to us, you will need to register your new device on your existing Smart eSolutions application.
Smart eSolutions will automatically detect the new device and you can then select to register with Xerox. Alternatively you can enter the IP address of the device and when it has been identified on your network by the Smart eSolutions you register your new device

close What happens when the Server PC with CWW/Smart eSolutions software installed is powered off?
There will be no meter read or supplies data collected or sent to us while the PC/server is powered off. CWW/Smart eSolutions Client will resume this activity when it is powered on again. If Xerox does not receive usage information for more than 7 consecutive days a notification is sent by email to the key user at your company. While usage information is not received you will need to manually order toner/ink and provide a manual meter read.

close What happens if one of my devices breaks down?
If your device breaks down it is typically repaired by the following day and it is most unlikely that it will ever be out of action for more than a week. Smart eSolutions MeterAssistant will allow for this and will pick up on the automatic meter reads again when the device is up and running.

close What happens if one of my devices has to be replaced?
If your device needs to be replaced with a new one, there is a standard product replacement process to follow which includes recording the end meter read of the old device and the initial meter read of the new device. To turn on Smart eSolutions submissions for the replacement device follow the process for installing a new device as described above.

close Where can I go for support?
We provide a comprehensive on-line service KnowledgeBase at xerox.com or you can contact your local support centre.

close What should I do if I want my supplies to be ordered automatically?

• Identify which devices should participate in Xerox Smart eSolutions and provide this information to the person who will load the software on their PC.
• Set up your service agreement to automatically receive supplies from Smart eSolutions SuppliesAssistant. This can only be done after the Xerox Smart eSolutions Client has been installed and the devices have been registered.

close What happens to my supplies usage data when it gets to Xerox?
Your supplies data is recorded against your device in the Xerox service management system. It is used to calculate when fresh supplies need to be sent and determine the volume of ink or toner to despatch. Orders are based on actual usage and designed to last 60 days or more.

close How do I know if consumables have been ordered?
An email confirmation will be sent advising when the order is placed. Another email will be sent when the order is dispatched.

close How can I sign up for Xerox Device Direct Automated Meter Reading? Do I need to buy anything?
There is no need to buy anything! Many new Xerox products include the Smart eSolutions software installed out of the box so there is no need to install additional software. In most cases, the products automatically connect to the Xerox MeterAssistant system. Then the products periodically send meter reads data directly to Xerox.

close Can I still have Automated Meter Reading if my product doesn’t include the Smart eSolutions software?
Yes. If you product doesn’t have the software loaded, you can download our free Smart eSolutions Windows client or our free CentreWare web device management software.

close Will my device data be sent securely?
All communications occur over a secure HTTPS connection. This means that the connection is just like a web browser using SSL. All communications are initiated from inside your firewall. Communications are never initiated from the Xerox Smart eSolutions system. No customer data is communicated to Xerox. The only data that is sent for Xerox Smart eSolutions is the printer serial number, the meter name, the meter values, supplies usage values, and the date of the reading.

close Is there a cost associated with Smart eSolutions?
Meter Assistant and Supplies Assistant are free offerings that will help you save time and improve your productivity.

close Why should I use Supplies Assistant? How will it help my business?
Supplies Assistant automates usage tracking of your Xerox devices by collecting and submitting supplies usage data for you. Accurate and time-saving, you no longer have to place manual orders because Supplies Assistant sends you fresh supplies to your door step.

close What should I do if I want my supplies to be ordered automatically?

• Identify which devices should participate in Xerox Smart eSolutions and provide this information to the person who will load the software on their PC.
• Set up your service agreement to automatically receive supplies from Smart eSolutions SuppliesAssistant. This can only be done after the Xerox Smart eSolutions Client has been installed and the devices have been registered.

close Will it have an impact on my network?
Xerox products will send two types of communications, each of around 3,000 bytes-

1. When you register for Smart eSolutions once during the life of the product.
2. Each product will submit daily meter read and supplies usage data .

close Can my company use MeterAssistant and SuppliesAssistant if I have a firewall?
The Smart eSolutions protocol can communicate from your network infrastructure and out of your firewall to the Xerox MeterAssistant and SuppliesAssistant system. Depending on your network configuration, this can be done directly or through a proxy server. It looks similar to a secure web browser connection.