Frequently Asked Questions

close What information do I need to sign up to use the account management features?
During the sign up process, you will be asked for your contact information, company address and a Xerox account number. To access the bills and payments or pricing and purchase order tools, you need to provide a customer number and either invoice number or serial number. For Meter Reads, you will need the serial number of one your metered equipment items.

close How soon can I access my account?
Immediately after you sign up.

close What if I have more than one customer or serial number?
You only need to enter one of these numbers when you first register. Once you are in the different tools, you will see other associated customer or serial numbers. If necessary, you can specify other accounts that you need access to from within each tool.

close Can multiple people access the same account?
Most applications allow multiple users to view the same Xerox accounts. There are two exceptions. For meter reads, only one person can report readings for a single serial number. For renewing purchase orders online, only one person can renew purchase orders for a single serial number.

close View a sample invoice to help you locate the numbers you need.

close Can I view my closed invoices?
Only open invoices are available through "View or print open invoices". To obtain a copy of a closed invoice, use Contact Xerox about an invoice or payment to submit your request.

close How do I dispute an invoice?
Use Contact Xerox about an invoice or payment to submit your request directly to Xerox.

close Can I order Supplies online?
Supplies can be ordered here.

close Can I order Supplies online at my contract pricing?
You can order using contract pricing by registering for a My Supplies account. Learn more about My Supplies.

close How do I contact Xerox with questions about Supplies?
Contact information for the Xerox Supplies organization is available here.

close What is the policy on returns and exchanges?
Supplies ordered online can be returned or exchanged up to 60 days after the invoice date. After 60 days, supplies may be returned only if Xerox identifies a defect in product materials or workmanship. For returns, we will refund the price paid plus sales tax charged. Shipping and handling charges will not be refunded. To return or exchange a product, call Xerox at 1-888-339-7887 and request a Return Authorization Number. We cannot accept any returned supply products without a Return Authorization Number. All returned supply products must be in complete, unopened cartons and in good, saleable condition.

close Where do I find information about buying or using paper, tabs, or carbonless products?
Visit our Paper Resource Centre for hints and tips, templates and more.