Your Service Request Number (SR) was emailed to you when your inquiry was logged. If you no longer have it or did not receive an email, you can log into eCustomer by clicking here and select the "Inquiries" tab. A listing of your Inquiries will be displayed along with their status.
Q: What is the purpose of the Keycode?
A: The Keycode allows you to execute a single PO renewal using only the Keycode assigned to the specific purchase order. No account login is required; validation is tied to the Keycode.
Q: How is the Keycode generated?
A: The Keycode is generated based upon a globally unique identifier algorithm.
Q: What features are in place to limit risks?
Each PO is assigned a unique Keycode which expires annually.
No account modifications are permitted based upon Keycode access. Modifications to billing addresses, purchasing agent addresses, inventories, or notifications preferences are not accessible.
Customers using the Keycode must go through a pricing acceptance screen.
POs above a set dollar threshold will be reviewed internally.
A fully enabled audit trail of the transaction will be enabled.
closeWhat information do I need to sign up to use the account management features?
During the sign up process, you will be asked for your contact information, company address and a Xerox account number. To access the bills and payments or pricing and purchase order tools, you need to provide a customer number and either invoice number or serial number. For Meter Reads, you will need the serial number of one your metered equipment items.
closeWhat if I have more than one customer or serial number?
You only need to enter one of these numbers when you first register. Once you are in the different tools, you will see other associated customer or serial numbers. If necessary, you can specify other accounts that you need access to from within each tool.
closeCan multiple people access the same account?
Most applications allow multiple users to view the same Xerox accounts. There are two exceptions. For meter reads, only one person can report readings for a single serial number. For renewing purchase orders online, only one person can renew purchase orders for a single serial number.
closeCan I view my closed invoices?
Only open invoices are available through "View or print open invoices". To obtain a copy of a closed invoice, use Contact Xerox about an invoice or payment to submit your request.
closeWhat is the policy on returns and exchanges?
Supplies ordered online can be returned or exchanged up to 60 days after the invoice date. After 60 days, supplies may be returned only if Xerox identifies a defect in product materials or workmanship. For returns, we will refund the price paid plus sales tax charged. Shipping and handling charges will not be refunded. To return or exchange a product, call Xerox at 1-888-339-7887 and request a Return Authorization Number. We cannot accept any returned supply products without a Return Authorization Number. All returned supply products must be in complete, unopened cartons and in good, saleable condition.