close Your Service Request Number (SR) was emailed to you when your inquiry was logged. If you no longer have it or did not receive an email, you can log into eCustomer by clicking here and select the "Inquiries" tab. A listing of your Inquiries will be displayed along with their status.

close Keycode FAQs:
Q: What is the purpose of the Keycode?
A: The Keycode allows you to execute a single PO renewal using only the Keycode assigned to the specific purchase order. No account login is required; validation is tied to the Keycode.

Q: How is the Keycode generated?
A: The Keycode is generated based upon a globally unique identifier algorithm.

Q: What features are in place to limit risks?
A:

-	Each PO is assigned a unique Keycode which expires annually.
-	No account modifications are permitted based upon Keycode access. Modifications to billing addresses, purchasing agent addresses, inventories, or notifications preferences are not accessible.
-	Customers using the Keycode must go through a pricing acceptance screen.
-	POs above a set dollar threshold will be reviewed internally.
-	A fully enabled audit trail of the transaction will be enabled.