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XSIS works closely with the standard product organizations inside Xerox that design, manufacture and market production systems. We work just as closely with the customer operations that sell and service the standard products (and with whom you've already built a trusted relationship if you're an existing Xerox customer). In most cases, the products installed by XSIS will be supported by your regular Xerox field service technician. XSIS can supply service employees in the field, if necessary, to accommodate remote locations and special circumstances in the US and in places such as Bonn, Paris, and Seoul. On-site or on-call support from XSIS is normally required for secure facilities. XSIS Field Engineering and Systems Support (FESS) caters to our customers' unique problems and special technical and schedule demands, and ensures that every customer achieves maximum value from their investment in XSIS technology. Nearly all of our FESS staff possess DoD security clearances or other special access. Whether you have one location or one hundred, our field personnel are ready to resolve any issue or solve any problem with full-service maintenance and logistics support from around the world -both during and after installation. FESS representatives in the US, Europe and the Pacific Rim are waiting to serve you. |
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