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Health Insurance, Managed Care & large Hospitals / chains

PPO/Provider Directories
(or HMO staff directories and internal hospital telephone books)

Managed health care organizations often issue directories to their subscribers which list member doctors and participating medical facilities. These directories include alphabetical listings, geographical listings, listings by specialty, and other types of indexes. For larger communities, they may be thick, perfect bound books -- similar to telephone books in appearance. In smaller communities, they may be lengthy signature booklets. Either way, they are commonly mailed to subscribers.

The directories are often printed on thin paper (like newsprint). In part, this is done to keep the book or booklet from getting inordinately thick (bulky), and in part to hold down mailing and paper costs. At the same time, directories are an ideal print-on-demand application -- many of the pre-printed directories in inventory are later thrown out, because additions and deletions to the listings occur on a frequent basis.

XSIS makes it possible to print directories on 13# paper to preserve the convenience and low mailing costs of the current, offset printed books while obtaining all the benefits of a Xerox digital solution.

 Health Plan/Benefits Booklets

Since employers customize the health benefits that they offer to their employees, the provider (Insurance carrier or HMO) must prepare a description of benefits tailored to the exact plan selected by the employer. The Plan description, Contract or Benefit Book is often mailed directly to the employees at their homes, especially when employees have a cafeteria plan and can choose among different health providers. In some cases, the books are mailed in bulk to the different local offices and places of business at which covered employees are located, where they are then distributed.

Either way, the number of books mailed by the insurance company or HMO is large and postage costs become a significant expense. By printing the documents on lightweight paper using an XSIS solution and finishing them in-line, the total operation can be made much more efficient than using offset presses, and mailing costs can be dramatically reduced compared to other print-on-demand solutions.

Hospital-related Forms

Multi-part forms still play an important role in admitting, supplies/billing and other hospital departments, even though many hospital work processes have been computerized. When these various forms contain 4 to 6 parts, the form must be printed on 15# - 17# carbonless (forms) paper to be usable. The thinner substrate permits handprint/handwriting to transfer all the way to the bottom sheet, so the marks are legible on every copy.

In some circumstances, hospital staff may find that readability is marginal even on 3-part forms (for example, doctors simply may not be concerned with applying adequate pressure). Once again, lighter weight carbonless paper can deliver a noticeable improvement in legibility of the bottom copy.

XSIS Lightweight paper printers allow the use of 15# - 17# carbonless, pre-collated stock. By contrast, the forms approved for use on regular high speed Xerox printers are 22# and above.

The "FAF" option (Feed Assurance Feature) eliminates printing on pre-collated sheets that are out of order. When pre-collation equipment allows one out-of-sequence sheet to slip into the stack (or pre-collated paper is loaded in the printer incorrectly), all the pre-collated units that go through the printer after that point must be thrown away. Adding to the wasted paper is the lost time and labor. FAF ensures error-free data and stock verification in the printing process, so forms are always correct.

Hospital Department Handbooks

Most hospitals maintain procedure manuals for the nursing staff and many departments. These manuals take up a great deal of shelf space, sometimes contain so many pages that they must be split among several large binders, and are awkward to handle because of their bulk and heft. By printing these manuals on 13# bond, their thickness is reduced by 30% compared to the same manuals printed on 20# bond. A lower basis weight means the same manual is lighter, so it's easier to carry or use. It fits in a thinner binder (or can be consolidated with other manuals into a single binder), so it's easier to store. Yet, 13# bond is similar in appearance to standard xerographic paper and it retains the strength and performance characteristics that make it suitable for frequent handling.


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