Xerox has developed unique processes and technologies to ensure that all Xerox products, regardless of their reused/ recycled part content, meet the same specifications for performance, appearance, quality, and reliability. Signature Analysis enables Xerox engineers to determine the life expectancy of motors and other electromechanical components. Using this technology, we test new parts to determine a “signature” – an acceptable range for the noise, heat, or vibration that electromechanical parts produce while in use. We then test the same characteristics in parts from returned equipment. Only those parts whose signatures are consistent with those of newly built parts are approved and processed for reuse.
The full integration of equipment remanufacture and parts reuse processes with traditional manufacturing operations is another critical element of Xerox’s strategy for ensuring consistent quality for all products. Machines with reused/ recycled parts are built on the same manufacturing lines as newly manufactured equipment, and they undergo the same rigorous quality assurance tests. As a result, products with reused/recycled parts carry the same Xerox guarantees, warranties, and service agreements as Xerox equipment made from all new parts.
Customer acceptance of reused/recycled parts was a significant challenge for Xerox’s program throughout the 1990s. Today, with more than a decade of proof, we find that far fewer customers share the misperception that products with reused/recycled parts are inferior to those built from all new parts. Xerox continues to educate customers about the quality and reliability of reused parts.
And, whenever necessary, we promote environmentally responsible purchasing policies and practices that eliminate barriers to reuse by focusing on the quality and performance of products regardless of recycled content.
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